GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,660 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After ordering the parts to click & collect my pregnant wife went to collect as she was passing. She was stood for 15 mins waiting to be served. Then another 10 mins to wait for the order.”

Helpful Report

(Sheffield) - Posted 8 years ago

“The part you listed on the website was the one i needed (picture being exactly like the part removed from the car) my fiancee collected the part for me and when i went to fit it at the weekend it was completely wrong. No lead attached and completely wrong fitment. When i returned to the store the chap that initially helped me was polite and apologised for the issue after seeing the listing for himself on the internal system. Upon talking to someone in a side office he was told to tell me that the pictures are for illustration purposes only. I appreciate that but when you list the product and it should only come in 1 fitment so only look as pictured it is somewhat annoying being given the completely wrong part and being spoken about like an idiot. Poor service and will encourage me to stick with ECP in future as they seem to resolve any issues without treating me like an idiot.”

Helpful Report

Posted 8 years ago

“First set of parts presented to me: air filter was incorrect part (completely wrong shape air filter). Salesman exchanged air filter, the second one he brought out seemed okay. Took them home, changed oil and filter, went to change air, wrong shape, wouldn't fit air box. Nevermind, I'll change the rear wiper blade. Oh that doesn't fit either. On top of that, I couldn't have exchanges only refunds because I'd bought all the original kit on a special offer. So I then had to pay extra for the air filter to actually fit my car, even though I'd bought the one suggested to me by GSF!”

Helpful Report

Posted 8 years ago

Hi Liam, Thank you for your order, we are sorry to hear that the items you purchased did not fit your vehicle, if you could please email reviews@gsfcarparts.com, we will look into why you had the wrong parts. Thanks

Posted 8 years ago

“The click and collect isn't working at the Heathrow branch (Feltham). On each and every occasion I've ordered, taken the print out and arrived I've had to wait like everyone else and then they go and pick the parts. The next effect of pre-ordering is just wasting that time, as it doesn't even mean the parts are actually in stock. My advice is just turn up, queue and order, like everyone else.”

Helpful Report

(Heathrow) - Posted 8 years ago

“Wrong parts were supplied (Wiper Blades) and had to make a 2 return visits.”

Helpful Report

Posted 8 years ago

Hi, Sorry to hear this, In some cases there is more than one option for a vehicle due to revisions during production. If you can please send your vehicle reg and order number to reviews@gsfcarparts.com, we will look into why you had the wrong blades. In some cases there is more than one option for a vehicle due to revisions during production. Thanks

Posted 8 years ago

“I ordered 4 parts for my vehicle and all 4 parts were wròng”

Helpful Report

Posted 8 years ago

Hi, Sorry to hear the items purchased were incorrect, in order for us to see why this happened can you please send your order number and vehicle registration to reviews@gsfcarparts.com Thanks

Posted 8 years ago

Hello and thank you for your review. It would appear that one of two things have happened here. 1. the Reg lookup has not identified the correct vehicle for you so the parts listing is incorrect for you vehicle or 2. there are choices of the components you require and the incorrect ones have been chosen. If we display choices, it is important not to guess which ones you require and contact us for advice on which ones are right for your specific vehicle. We can be contacted by phone on 0121 626 7981, live chat or email. If you let us know your vehicle details by emailing us at reviews@gsfcarparts.com we would be happy to look at what went wrong and help you so it doesn't happen again. Kind regards, GSF Web Sales Team

Posted 8 years ago

“Ordered only two items and one of those was wrong”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review, i am sorry to hear you had an incorrect product within your order. Sometimes there may be more than one option for a vehicle and there may be choices or fitment criteria listed. Can you please email reviews@gsfcarparts.com with your order number and vehicle registration so we can look into this for you. Thanks

Posted 8 years ago

“The item ordered was found to be broken when inspected at the sales counter. A suitable replacement was not in stock, hence immediate refund had to be provided. A totally wasted journey on my part.”

Helpful Report

(Coventry) - Posted 8 years ago

“Totally disappointed with GSF, after ordering part for over £100 on line and claiming 30% discount, after collecting item I find I could have claimed 52% discount!!”

Helpful Report

Posted 8 years ago

Hi, Sorry to hear this, we do send offers out via email to our subscribed users. Due to the sporadic nature of our campaigns some customers may receive discounts via email after already making a purchase. Hopefully the larger discount will come in handy on another order. Thanks

Posted 8 years ago

“Ordered online, wrong parts were sent, wasted my time......”

Helpful Report

(Mail Order) - Posted 8 years ago

“Trying to buy parts on-line,one was only available for click and collect so I went down this route but wasn`t getting any feedback as whether parts were being reserved or not. In the end I gave up.”

Helpful Report

Posted 8 years ago

“Why do you have so many prices for the same item. Inflate price send discount email. Its just silly. The part I got was not even in best condition. Looked like it had been on the shelf for years.”

Helpful Report

Posted 8 years ago

“Ordered part from website which was described as for my exact model and engine fitted to the car. When the part arrived it was not the correct one and did not fit. I rang to arrange to return for a refund but unfortunately have to pay return costs. So I still don't have the correct part and it cost me £2.90 for nothing.”

Helpful Report

Posted 8 years ago

“Spent over £51 on spark plugs to have the garage take them out telling me there not the right one's and fit my old one's back in so I've wasted my money getting something gsf said suits my engine when it doesn't”

Helpful Report

Posted 8 years ago

“Arrive in the branch, and found no-one at the counter. Could hear and see many staff other side of two-way mirror. Waited 4 minutes THEN someone came out from behind the two-way mirror. Apologetic, however, why the delay?”

Helpful Report

(Thurrock) - Posted 8 years ago

“Hi Guys. Was very frustrating, to be fare guys. My English is very good, but unless your system has letter to letter it does not only give you a alternative, it gives you nothing. If you go on other sites, you find things easier. Now I am not an office guy, but this does have to improve or it will effect yearly figures and lose customers, which no one wishes. All the. best team...”

Helpful Report

Posted 8 years ago

“Wrong injector seals for a MK2 Golf, only ones listed and correct engine code but massive in comparison. To be fair they were only about £2 or something so not worth sending back. Delivery time wasn't bad but hey ho. These things happen.”

Helpful Report

Posted 8 years ago

“I had to go and collect it from local post office. Even though someone at home at the time of delivery and it seems delivery driver did not care. We ended up paying more the part we purchased with special discount as it was not the right part. It happened when we used Click and collect service.”

Helpful Report

Posted 8 years ago

“Part was listed as fitting my vehicle, however, on collection and return to my home I realised it wasn't the correct one. Sorted and exchanged no problem but annoying to do the journey twice.”

Helpful Report

Posted 8 years ago

“Generally happy with gsf but disappointed that the wash and was shampoo was not the wash and wax professional shown on the Web site.”

Helpful Report

Posted 8 years ago

GSFCarParts.com is rated 4.5 based on 56,660 reviews