GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,660 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item i bought was not in stock. I was told to com back in 2 days but still no luck. Got refund no problem”

Helpful Report

Posted 8 years ago

Hello and thank you for your review. This is a very unusual situation, only possible if there was a stock error because we are showing an item on the shelf but it cannot be located or resourced quickly from another branch in time for you. Sincere apologies for the inconvenience caused. Kind regards, GSF Web Sales Team

Posted 8 years ago

“Just about everything”

Helpful Report

Posted 8 years ago

“Order not collected as not open on Sundays and urgently required so had to use your competitor”

Helpful Report

Posted 8 years ago

“Massive price hikes, coupled with stupid discount offers. I have been shopping with Gsf for air cooled parts since neon was fashionable; sort it out please”

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Posted 8 years ago

“In a day and age where you can get most goods next day the delivery time was over four days. But on the positive side it was the best priced!!”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. Your order placed on 02/1/17 was shipped on 03/1/17 due to the new year closure. The courier attempted to deliver on 04/1/17 but was unable to obtain a signature from anyone, the good were then returned to the depot for delivery again. If you have any questions, please email reviews@gsfcarparts.com Thanks Matt

Posted 8 years ago

“Had to wait in for half a day after making phone calls for the pick up of the wrong items delivered and also wait a number of days to finally receive the right one.”

Helpful Report

Posted 8 years ago

“I wanted, on this occasion, to buy just a pair of wiper blades for a VW Golf III. Your website listed only the passenger side blade, but not the driver's side. This meant that I had to go to my local branch (Finchley) in order to check whether or not they were both available, and to get the part numbers in order to fulfil the 'Click & Collect' facility; then return home and order them; then go back to Finchley to pay and collect! What a complete waste of time! Why send me emails offering attractive discounts if the service is not there to back it up?”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. I am sorry if the item you was looking for was not clearly visible on the website, we suggest when you have a enquiry such as this you call the website sales team or use the online chat facility where possible to get a quick answer. Any GSF store should be able to provide the part numbers you need over the phone, you can then search them on our website, or in your case where you visited the store, you can place the click and collect order on site as it only takes a few minutes to appear on the screen, overall saving wasted time or trips! Thanks Matt - GSF Car Parts.

Posted 8 years ago

“no chip and pin machine working for two days! Staff not very friendly Very slow to be served despite me being the only customer in the branch”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review, one of our customer service representatives will be in contact soon. Thanks GSF Car Parts

Posted 8 years ago

“The service was good, unfortunately for me the price I paid was expensive, even excessive. I later discovered that I could have got the parts for £40 less elsewhere!”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review, i will be in touch with you shortly to discuss this matter. Thanks

Posted 8 years ago

“The ordering process was fine. But if you want to waste some time then head on down to the Mile Cross branch and hang out at the counter for 15 minutes while the guy on the counter is busy with another customer and 4 other employees sit behind him in the office having a laugh with each other”

Helpful Report

Posted 8 years ago

“I ordered a pair of Bosch wiper blades which were supposedly in stock. When l called to collect, the blades offered were not Bosch and not even a matching pair! One was a Hella and the other was Valeo and they were noticeably a different colour to each other. First and last time I've used GSF. Never again”

Helpful Report

Posted 8 years ago

Thank you for your review. As both the equivalent Hella and Valeo wiper blades are all on separate part numbers, it is obvious that the branch were trying to help you when they found they had a stock discrepancy on their Bosch products. As you are not happy with the result, we would recommend contacting the branch and get them to swap the blades you received for the Bosch ones which they may have to order in. Kind regards GSF Web Sales Team

Posted 8 years ago

“WRONG PART DOUBLE THE PRICE”

Helpful Report

Posted 8 years ago

“Ordered oil to collect from the store when i went to collect it they didnt have any.i did order again for delivery this time they send me the wrong oil.still waiting”

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Posted 8 years ago

“Ordered several items using black Friday discount code. Main thing I wanted was redox petrol treatment. (Reason for order). Was shown in stock at West Thurrock. Went to collect and was out of stock. Waste of my time.”

Helpful Report

Posted 8 years ago

“Over one week to deliver parts, second class is totally unaceptable”

Helpful Report

Posted 8 years ago

Hello Alan, Thank you for your comments. We dispatched your order on time and by the 2nd class delivery option as per at checkout. It is highly unusual for a delivery to take that long and apologize for the delay which is out of our hands. Additional time can be taken with these larger items that are too big to post through the letter box as someone needs to be at home to accept the parcel. Out of the thousands of parcels we dispatch by this method, very few take longer than three days in total. If you have any further comments, please do not hesitate to get in touch with us directly by phone (0121 626 7987) email or live chat. Kind regards, GSF Web Sales Team

Posted 8 years ago

“The delivery address was not recognised. That was fair enough but instead of contacting me by e-mail or phone a message was left on the bottom of the order. It was only when I logged on a week later to find out where my order was that I noticed the message. If I hade been sent an e-mail or a text message then I would have got my order a week earlier.”

Helpful Report

Posted 8 years ago

Hello Roland, Thanks you for your comments. You should have received an email from us relating to your delivery address not being able to be found. This occurs when we comment within our web management software. This could be due to your spam filter on your email. We will also check to make sure the email was sent correctly from our servers. Apologies for the issue, but we are glad that it was sorted out eventually. Regards, GSF Web Sales Team

Posted 8 years ago

“Ordered online but selected wrong store to pick up. When arrived at store they would not supply goods at reserved price because I had put down wrong store. This was despite having email etc”

Helpful Report

Posted 8 years ago

Hello Steven, Sorry to see that you placed the click and collect at the wrong branch. Unfortunately this reserves stock at your chosen branch and we are unable to switch branches once the order has been placed. It can also be that case that items may not be in stock at the alternative branch. We have tried to make it as clear as possible which branch you have selected for your click and collect order both at checkout and in our email communications. We are sorry if this was not clear enough in this instance. If we can be of further assistance, please do not hesitate to contact us. Regards, GSF Web Sales Team

Posted 8 years ago

“Stock meant to be on shelf and was not there. Had to go back next morning(another 20 mile round trip) While there decided to order another part but was told it was not in stock.”

Helpful Report

Posted 8 years ago

“have no telephone number to contact anyone with problems with orders”

Helpful Report

Posted 8 years ago

Hi, Our telephone number can be found on our website, invoices and is present on most web searches. If you do have any queries, please call 0121 626 7981. If you need to contact us out of office hours, please use the contact form on our website. I hope this helps. Matt @ GSF Car Parts.

Posted 8 years ago

“ordered parts online to pick up at the Swindon store on website on a Friday evening,said it was in stock, however the order could not be picked up until Tuesday. phoned Swindon store to see why this was and was told that the parts would not be in until Tuesday from the main warehouse. what's the point ordering parts if it said it was in stock at the local store but really they are not and you have to wait until parts come from main warehouse 3 or 4 days later.”

Helpful Report

Posted 8 years ago

Hi Steve, The order placed was a ship to store order, rather than a click and collect. Click and Collect will reference stock at your selected store and enable you to reserve the goods for collection within the hour. Ship to store will check stock at the main warehouse and show the collection date/time on screen, this allows customers to reserve otherwise unavailable stock at the usually discounted price. The website does provide all the relevant data at the checkout stage, I am sorry if you feel this is not clear, I will ensure the procedure Is reviewed and any appropriate revisions made. Matt - GSF

Posted 8 years ago

GSFCarParts.com is rated 4.5 based on 56,660 reviews