GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,660 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“10 days to deliver a couple of handbrake cables is very poor ... Don't you think?”

Helpful Report

Posted 8 years ago

“Purchased a can of holts egr carb cleaner. After 30% off online the price came to 3.97. After arriving to collect i noticed them on the shelves priced at 4.08 ! When collecting i paid with a 10.00ote and only received 6 pounds back because you had no change. The whole process is a con from online pricing to collection.”

Helpful Report

(Leeds East) - Posted 8 years ago

Hi, Thank you for your review. Store prices will occasionally differ from that of the prices on our website. GSF often run in-store promotions across the network or on a store by store basis. Regards the 4p difference within your refund, i will need to check with the store manager as to why this happened and contact you in due course. Thanks Matt - GSF

Posted 8 years ago

“basically all the heavy stuff smashed all the delicate stuff as it was packaged very badly”

Helpful Report

Posted 8 years ago

“I waited for the damn 20 minutes and during that time the staff came out to light a cigarette !!!Never again!!!”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. I am sorry if you were subject to unnecessary delay on the day of collection, we expect all customers to be served as quickly as possible. I will forward your complaint over to the relevant manager to investigate and deal with appropriately. It is worth noting that not all staff are trained to work on the counter and it may be that the staff member you seen was not counter staff. Thanks Matt - GSF

Posted 8 years ago

“Ordered the parts online, it said they could be collected the next day, great! Went to store, parts missing from the order, the lad on the counter offered to drop them off in the van which was nice. I needed them that day, they came a few days later, I have had to wait another 8 days to find the time to fit the parts. Making life hard work with a car. I should of cancelled the order and got them elsewhere.”

Helpful Report

Posted 8 years ago

“I ordered a set of ht leads the staff were great but the product was supposed to have a pulse lead attach as shown both online and in store and it didn't I tried Nottingham and Huddersfield both same problem I had to buy from another supplier as vehicle was VOR”

Helpful Report

Posted 8 years ago

“Bought and paid for Hengst oil frilter and ended up with a cheap and chearful brand i have never heard of.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. I have checked all our stock and we only have Hengst filters on the shelf. Can you please send a picture of the item delivered to reviews@gsfcarparts.com, we can go from there on getting it resolved. Thanks Matt - GSF

Posted 8 years ago

“Staff very rude and did not acknowledge me at all. One cashier was on the phone while I stood there and walked off. Very bad service so I'd rather go elsewhere.”

Helpful Report

(Bradford) - Posted 8 years ago

“Bought an item using the Click & Collect choice at my local GSF store. Arranged for next day collection. Travelled 4 miles to find they had the wrong part for dispatch. Their only response was "Looks like the box has been wrongly marked up". There was no evidence of any words like "Sorry" or some such, just the information that it would take two days for the correct part to appear. I asked where the overnight room was as I intended on staying. They had no reply: just a blank stare. I returned home and two days later returned to the store. Overall I covered some 16 miles using up petrol and my time for which there was no refund of any sort.”

Helpful Report

(Leicester) - Posted 8 years ago

“The lady I spoke to was rude from the moment I got there, this was the first time I went to this store and expected better service. She wasn't polite, looked miserable and wouldn't let me use my card as payment, very unprofessional, however, I cannot fault the online booking of the part and the part itself, quick and easy, just a shame a staff member let it down”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review, i am sorry the staff member in the store was not as polite and helpful as they should have been. I have refereed this matter back to the store manager to investigate. GSF prides itself on delivery quality parts and service, it is disappointing when we hear this has not been delivered. Thanks GSF Car Parts.

Posted 8 years ago

“Staff member sold me the wrong part”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review, i can see under your invoice the sales assistant only transferred your order. The parts should be exactly as ordered, please can you send your vehicle registration and order number to reviews@gsfcarparts.com so we can investigate. Thanks Matt - GSF

Posted 8 years ago

“I bought a switch that seemed to work ok but now glows all the time the ignition is on. I have not returned it because of the work involved to dismantle the centre console. Just annoying”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review, if you can please forward your vehicle registration and order number to reviews@gsfcarparts.com, we will discuss this further. Thanks Matt - GSF

Posted 8 years ago

“The carriers are too expensive and too late to be received”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review, due to the fact you live in Cyprus we have limited postage services available to you. The service provided is the best value for money service we can find without compromising on quality of service. To discuss this further please call us on 0121 626 7981. Thanks Matt - GSF

Posted 8 years ago

“Was discribed as bulbs not bulb so order thinking will recived two bulbs not one...”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. The bulb purchased is listed as a single bulb as far as i can see, if possible can you email us on reviews@gsfcarparts.com so we can discuss this further. Thanks Matt - GSF

Posted 8 years ago

“I ordered this part [an expensive car battery] online with collection for the following day. No problem, the website said there was one in stock so I reserved it. Went all the way across to the opposite side of town, some 7 miles, gave the printout of the reservation to the man serving, to be told he couldnt find it. No apology, just "you'll have to come back at 1:30pm when I can get one in", still no apology. Drove all the way home and drove all the way back at 1:30pm, to be then told it hadnt come in. Again no apology. I protested that Id driven up there twice and asked if it could be delivered. I was asked where I live and upon saying I was told "wed ont deliver to home addresses" which made me wonder why he asked where I live!! After waiting 15 minutes as I was told it was coming in any minute it did finally arrive. The lack of apology and the attitude of 'thats the way it is' was not good.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review, it is always disappointed to know a customer has been subject to inconvenience. I will in contact with you shortly to deal with this matter. Thanks Matt - GSF

Posted 8 years ago

“Staff at the branch were very helpful, but your web site is appalling. If you are really intending to drive web sales than you need to start again with a useable and fully working web site.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your comments. We had a third-part error with the website last week, our server host had internal issues causing GSF to loose access to it's website along with many other websites hosted by the same company. The issue has since been fixed and the final niggles being ironed out. Sorry for any inconvenience caused. Thanks GSF

Posted 8 years ago

“Exhaust was poor quality even though it said made in the UK . The connection flange was welded out of line. On a positive note the item was returned and a full refund given with out problem.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review, i presume the item purchased was the A2A brand? A2A is one of the top exhaust suppliers on the market, they offer a market leading 3year warranty on their products as apposed to the normal 1year. On this occasion i can only presume there has been an issue during production, i am sorry for the inconvenience. Thanks Matt

Posted 8 years ago

“I ordered wing mirrors for my audi a3 2011 plate and typed in my reg plate which said the wing mirror would fit my car. However when i turned up they found out it was the wrong one and it only fit 2003-2008 models. Waste of time!”

Helpful Report

Posted 8 years ago

Hi, Please can you send your vehicle registration to reviews@gsfcarparts.com, we can see what went wrong and get this resolved for you. Thanks Matt - GSF

Posted 8 years ago

“The online order was fine, as were the parts themselves. However when going to the Lincoln branch to pick them I i stood there for 20 minutes while the staff sat about chatting and ignoring me. I was the only customer in the branch so there was no rear excuse.”

Helpful Report

Posted 8 years ago

Hi, Sorry to hear you were subject to such behaviour in the branch. If you can please email the time/date you visited the store to reviews@gsfcarparts.com, we will look into this for you. Thanks Matt - GSF

Posted 8 years ago

“ordered the parts online for collection in leicester, all parts showing in stock,made a 30 mile round trip to collect and 1 item out of stock so had to go back following day”

Helpful Report

Posted 8 years ago

Hi, Sorry to hear this, i will in contact with you to discuss this. Thanks GSF Customer Services

Posted 8 years ago

GSFCarParts.com is rated 4.5 based on 56,660 reviews