GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,660 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to the shop in Birmingham to collect my order just to be told that brake disks are not sold in packs but single, when I thought I was buying a pack online - not clear enough what you are buying. So I said I will get 2 but the price will be without the online discount, so I said I will order another one online over the phone which I did but the guy forgot to tell me that the order will take an hour to come through and I need to wait. what a crap customer service! In a normal situation the price should be matched to the online one and the customer shouldn't be waiting for an hour to get this sorted, but the guy over the counter had a bad day and was very unpleasant almost rude. that is how you lose customers, thank you.”

Helpful Report

Posted 9 years ago

Hello and thank you for your review. While we price discs singly, we have a notification on every brake disc in red text to state that you should add two to the basket to buy a pair. Any order that is placed via the web for click and collect should take no longer than 10 minutes to reach the branch. We will look into the time delay for your order. Finally, we apologize for the customer experience you had in our Birmingham depot. We will pass on your comments to the manager. Kind regards, GSF Web Sales Team

Posted 8 years ago

“I tried to use the discount code when collecting the parts, but shop staff refused to apply the code. Discount codes are not worth it.”

Helpful Report

Posted 9 years ago

Hello and thank you for your comments. We have tried to make it as clear as possible that our discount codes are for online purchases only and cannot be applied over the counter in branch. We apologize if this was not clear in our communications. Discount codes can be used on any web transaction, whether it is for home delivery, click and collect or our ship to store options. If we can be of further assistance, please do not hesitate to contact us. Kind regards, GSF Web Sales Team

Posted 9 years ago

“I ordered an Engine oil filter and Fuel filter for my car. Alas only fuel filter was sent. I had to ring and report this, Oil filter then sent.Recd Friday. Not Impressed”

Helpful Report

Posted 9 years ago

“The website is a nightmare to use and the parts not listed.' The staff at Leamington branch were great and resolved the problem but I had a 50 mile round trip to collect the parts as they do not do parcel post. Volvo XC90 front brakes not very easy to take old parts to match and drive 50 miles had to borrow a car.”

Helpful Report

Posted 9 years ago

Hello and thank you for your review. Your experience having trouble finding parts for your vehicle on our website is puzzling us. If you would be so kind as to send your vehicle details to reviews@gsfcarparts.com then we will happily look into the matter to see what is going wrong. We also offer live chat or telephone assistance during opening hours or can be contacted by email where we could have helped find the correct parts for you and arranged delivery of the parts from our central warehouse. Kind regards, GSF Web Sales Team

Posted 9 years ago

“I usually receive a weekly email with special offers from GSF but as per usual, the website is very hard to understand and to use. This is the second time that I've ordered a part for my car and it has turned out to be the wrong part yet again. Also, I ordered my part on the Sunday afternoon and it finally arrived on Saturday. This was via 2nd Class post but it isn't good enough. The website, in my opinion needs to be totally revamped and the deliveries timescales need to be looked at. I'm not usually that bothered about things like this but after this 2nd experience, I don't think that i will be using gsf again unless I see a dramatic change in their website experience.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, if you are repeatedly getting the wrong part this would indicate an issue with the vehicle identification on our site, or an issue where the product fitment criteria is not clear enough. If you can please send the vehicle registration to reviews@gsfcarparts.com, we will look into this for you. The delivery times on the website are correct, your order placed on Sunday 31/07/16 was dispatched Monday 01/08/2016, we would expect Royal Mail to deliver within 2-3 working days in most cases. On some occasions there may be an unforeseen logistical delay, unfortunately GSF have no control over this. Thanks Matt - GSF

Posted 9 years ago

“Order was correct and dispatched quickly and parts are good quality. However they were sent to my billing address not my delivery address so didn't receive them till the weekend. The last time I ordered from gsf I had the same problem but asumed it was my mistake but I made sure to double check the delivery address this time.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, i have checked the data and your billing address was left as the delivery address. The system is automated so it will only replicate the data entered, please ensure you tick the relevant box to change your delivery address! Thanks Matt - GSF

Posted 9 years ago

“Order wasn't ready no one was sure where it was was left waiting 30mins for it to be sorted”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear this, please forward the date/time of visit to reviews@gsfcarparts.com, This will enable us to look into the matter and deal with it accordingly. Thanks GSF Car Parts

Posted 9 years ago

“Ordered on line then day later mail to say out of stock and would take another 14 days to come. Did mail back and got another product which still took 5 days from order. So they were not as good as they usually are.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. Having checked our system i am unable find any such email to yourself, it appears the order left us on time. Please can you forward the email to reviews@gsfcarparts.com. Thanks GSF Web Sales Team.

Posted 9 years ago

“The part listed and applied for my car didn't fit I ended up ordering a genuine part that ended up to be same price and fit no problem”

Helpful Report

Posted 9 years ago

Thank you for your review. We often display choices of the same type of part for vehicles. This is down to trim level of your vehicle, optional extras when the car was built, etc. Obviously in these instances, we would always advise you to either contact us for advice on getting the correct part or look at the part on your vehicle to establish which option is correct. Going for the first or cheapest product will end up in incorrect parts being ordered for your particular vehicle. If you wish for us to look into this, please email reviews@gsfcarparts.com Thank you in advance. GSF web sales team.

Posted 9 years ago

“GSF car parts are top quality but the online web site is far too messy to use. I took my order into the Reading shop and was told I couldn't, have the discount offered online in the shop! Because I had not ordered the right number of discs (my mistake but easy to do on this web site) I was told I would have to cancel the order and then buy at the counter for a smaller discount! I have to say the bloke in the shop wasn't at all helpful. I went back home and then reordered the parts for collection at the Slough branch, altogether a much more helpful bloke and I got the discount offered in your email. I fitted the parts at the weekend and they are great, top quality discs and pads but please sort out some customer service training for people who think we are idiots!”

Helpful Report

Posted 9 years ago

“Purchased rear os brake caliper, for 59 Honda Jazz. using number plate search. Handbrake cable fixing point did not match, had to use other supplier! However, staff were polite and happy to provide refund.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. Can you please send your vehicle details and order number to reviews@gsfcarparts.com so we can look into this for you. Thanks GSF Car Parts

Posted 9 years ago

“Wrong item sent & no answer when I try phoning.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. Can you please send your vehicle details and order number to reviews@gsfcarparts.com so we can look into this for you. If possible can you please send me the phone number you called from and the date we can check our records. Thanks Matt - GSF

Posted 9 years ago

“Wrong part given and no apology towards it.”

Helpful Report

Posted 9 years ago

Hi, Can you please forward your order number, vehicle registration and part number delivered to reviews@gsfcarparts.com please. Once we have these details we can look into this for you. Thanks Matt - GSF

Posted 9 years ago

“Item sent didn't fit was wrong size for my vehicle. Cv boot was 20mm too small.”

Helpful Report

Posted 9 years ago

“Your website isn't very clear regarding promotions, I was offered 30% off however when I got to the checkout the discount wasn't added even though they weren't service items that I purchased.”

Helpful Report

Posted 9 years ago

Hi, The 30% discount applies to everything on the website, the only exclusions are clearance lines and fitted car mats. The code has to be entered manually at the checkout, it is not automatically applied. If you still need the items, please email us with your requirements and we will sort the discount out for you. reviews@gsfcarparts.com Thanks Matt - GSF

Posted 9 years ago

“My delivery from Uk to Italy took 8 days - this is unreasonable in 2016 where courier services routinely take 2-3 days to deliver. The GSF delivery notes say "Please note, no deliveries will be made on a Saturday, Sunday or Bank Holiday regardless of delivery service selected." - that does not say that traffic is halted totally over weekends - only that it may not be DELIVERED. You do not offer an enhanced delivery service for overseas. I shall not be using GSF again after this experience - your main competitor offered the same product at 40% less and delivered in 3-4 working days.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your comments. I have spoken to our courier manager and usually they expect parcels to be with you within 4-6 days depending on your area. In this case the parcel took 4 days to get to Italy via Germany, it was then the delivery was subject to a unforeseen 48hr delay. Both GSF and Parcelforce are sorry for any inconvenience caused. Thanks

Posted 9 years ago

“Brake pads were incorrectly listed for volvo v70 so had to return.”

Helpful Report

Posted 9 years ago

Hello Robert, Thank you for your comments. Looking at the pads you ordered, we can see that there is a choice of pads for your vehicle. The ones you ordered are compatible for a Volvo V70 but are not compatible for your vehicle. Where we give choices, there will only one option which is correct for your specific car so if at all unsure which one to go for, we would always recommend contacting us to help get the correct option first time for you, thus avoiding wasted trips. We can be contacted via email, telephone (01216267981) or on live chat during business hours. Kind regards, GSF Web Sales Team

Posted 9 years ago

“Very varied staff attitudes. First chap I dealt with (Peter) was very friendly and helpful. Second chap (who's name I didn't catch) was awful, told me that things I've seen on the website weren't available "we don't sell those" and didn't appear to care that I was trying to buy things as he wanted to go home. I've been in the motor trade for over 25 years, run and maintain a fleet of 100+ cars, but will continue to shop elsewhere after my last experience at GSF.”

Helpful Report

Posted 9 years ago

Hi Pete, Sorry to hear this, i will in contact with you shortly to discuss the matter. Thanks

Posted 9 years ago

“Times of delivery is ok, but packing brake pads in the same box with cabin filter (only in polywrap) is very bad idea. Complain because damaged - bent.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, if this has not yet been dealt with please can you send the details to reviews@gsfcarpats.com so we can get it resolved. Thanks

Posted 9 years ago

“Incorrect part delivered. A quick check of the part packaging against the description of the part ordered would have avoided unnecessary return.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. If this matter has not yet been sorted, please email the details to reviews@gsfcarparts.com and we will look into it for you. Thanks GSF Car Parts

Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 56,660 reviews