GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,664 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,664 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to phone and chase the order to be told it hadn't been sent out not a good first experience.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, Order 300063278 was placed on Saturday and invoiced/shipped on the Monday, our system states delivery was made on the 9th. I am unsure where your issue has come from as everything appears to be in order, if you need to discuss this further please call us on 0121 626 7981 or email reviews@gsfcarparts.com Matt- GSF

Posted 9 years ago

“Ordered the part (belt) on line using discount code only to get to shop to be told that it was out of stock so was given the alternative that was more expensive (even though on line it was cheaper!) It was the wrong belt 15mm too short. Phoned up next day to check if the right part was in stock to be told yes we have 3 in stock... went to shop "non in stock, system says 3 but they are not there" So I had to have a refund , much wasted time. This is not the first time this kind of thing happens here!”

Helpful Report

Posted 9 years ago

“ordered a cabin filter online which was listed as carbon activated on the website. when it arrived it was a standard one. customer services said it was a listing error. had to drive 5miles to return filter. still waiting for a refund.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, I can see your return has been processed. I am sorry the item sent was listed incorrectly, this is being revised by our cataloguing team. Thanks Matt - GSF Car Parts

Posted 9 years ago

“Staff very helpful but the starter motor I bought was faulty and had to be changed the next day, and this was to replace one bought from GSF only 14 months before, 2 months out of warranty.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, I will email you shortly regarding this matter. Thanks Matt - GSF

Posted 9 years ago

“Ordered 2 ball joints to be collected at Huddersfield. This is a round trip of 22 miles. Picked up and found 2 different makes contrary to the website advert. The other brand did not have the special shouldered bolts needed to fit the joints. Car had been on ramps for 3 days and customer not happy. Had to re use 2 old bolts which was very poor workmanship. Staff offered to get another for lunchtime but another 22 mile trip was not viable. Emailed you with a complaint and your caller is currently arranging to get another posted out to me so I can use the new bolts which are not available at bolt suppliers. This means a partial strip of the front hub again and for which i will not be paid. I would only use you as a last resort in future.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, I can see from our system this has now been dealt with and the parts are being inspected by stock control. If you have any further questions, please contact us. Thanks Matt - GSF

Posted 9 years ago

“When I arrived at the store I discovered that what was being sold as new had clearly being used and was quite badly damaged. The store dealt with it very well and got a new one shipped within a few hours, but it was an extra trip I didn't need. Clearly there is some sort of quality control problem if GSF can ship product which can be identified as damaged within seconds of reciept. The only reason my experiance hasn't been rated as very poor is due to how well the staff in the store dealt with the situation.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear about the issue with your order, I will be in touch with you shortly via email to discuss this matter. Hopefully we can source the point the item got through quality control and stop it happening again. Thanks Matt - GSF

Posted 9 years ago

“I bought oil & filters in response to 25%-off filters mainsheet; when I got to the checkout it was better to take the 20% off everything, which I did. The following day, the offer was 43% off everything, so I am fairly unhappy with GSF.”

Helpful Report

Posted 9 years ago

“The part I ordered turned out to be wrong and not compatible even theough I had provided my registration. It had to be bought again somehere else. This has happenined to me twice now following online ordering!”

Helpful Report

Posted 9 years ago

Thank you for your review. Unfortunately identifying the correct part for your vehicle is not always straightforward which is why you will sometimes see choices for the same part listed for your vehicle. When faced with this choice it is best not to guess or go for the first part listed. If you are unsure, it is best to contact us either over the phone 01216267981, live chat or email website.sales@gsfcarparts.com having your vehicle details handy and we will assist in finding the correct part for your vehicle the first time to avoid inconvenience and frustration. If you believe there to be an error on our site, please forward your vehicle registration to reviews@gsfcarparts.com along with your order number. Thanks Chris - GSF

Posted 9 years ago

“Website process was very good, taking very little time to reserve the parts I required. However, the collecting and paying element took much longer than expected. I was waiting for 20-25 minutes without anyone coming out from the back office to check on me (one customer being dealt with in front of me) and no apology for the delay when finally seen to.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your comments, I will forward the details of your complaint onto the Branch Manager. Sorry for the slow service and we hope to deal with you again in the future, hopefully a little quicker this time! Thanks Matt - GSF

Posted 9 years ago

“I ordered a battery on the 14th May which was delivered on m the 18th Unfortunately it was delivered with a leak so it was taken back. I phoned GSF on three occasions and as was told somebody had lost the battery and as of the 20 the I am still waiting .”

Helpful Report

Posted 9 years ago

Hi Ralph, We have spoken to the contract manager from our courier and they have promised to call you today to discuss your delivery. In the meantime we have issued a 20% credit on the order for the inconvenience caused. The delays caused by our courier are unacceptable and are be dealt with appropriately. Thanks GSF Car Parts

Posted 9 years ago

“The wrong item listed on website and i trusted that without knowing what the part was supposed to look like, the correct item was not available. Although the customer service was great and the return accepted i expected to be able to put my registration number in and the correct parts to come up, this now makes me doubt the system for future orders.”

Helpful Report

Posted 9 years ago

“Total crap online system not working properly. Had to go to harow for parts because didnt showed heathrow. And there didnt had parts also, had to rush to heathrow to get parts. Harow staf inprofesional at all.”

Helpful Report

Posted 9 years ago

Hello and thank you for your comments. We are sorry you experienced problems with your order. We are confused why you went to Heathrow when your click and collect reservation was placed at our Harrow Road branch. This will be why the sales staff at Heathrow would know nothing of your order. The email confirmation states which branch your reservation is held at. Your order does appear to have been converted by the Harrow branch however so we hope you have received your parts eventually.

Posted 9 years ago

“I have tried three times to use the website to make orders. The website is a disaster. Buttons don't appear, store finder fails, basket does not update. Cannot place orders! I am offered discounts which I cannot access! Please fix! I have tried different browsers with no effect. Is your site compatible with windows 10. It also fails with an android phone. However the staff at Leamington Spa are great.”

Helpful Report

Posted 9 years ago

Hi, Occasionally at peak times the site can slow down, however the faults noted above are new to us and will be reported to our website development team. If you need to place an order utilising the most recent code please contact us, we will see what we can do for you. Thanks Matt - GSF

Posted 9 years ago

“Placed a collection order for next day but staff said they don't have item in stock. However, it was showing "reserved" in my booking.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. Bradford branch are showing active stock of both items ordered, this means the computer will allow you to reserve them. I can only presume there has been a stock error in the branch which hasn't been amended, I will refer this back to the branch. In the meantime if you need the parts, please contact us to arrange a home delivery order. I am sorry for the inconvenience caused. Thanks Matt.

Posted 9 years ago

“Price good but the Battery I ordered online using my car Reg wasn't correct. I asked the assistant to check once collected and he did. It was wrong and cost me half a day in messing about. You did supply me with the battery but is was not on your system. My Car is a Alfa 159 2012 plate.”

Helpful Report

Posted 9 years ago

Hi, Please can you forward your vehicle registration to reviews@gsfcarparts.com, once we have the details our database can be checked. Sorry for the inconvenience caused. Matt - GSF

Posted 9 years ago

“The parts (headlights) arrived very quickly but when compared against the ones already fitted, the pattern on the lens was completely wrong and was only comparable with the other side. There was also no "E" number on the item at all which made them illegal to fit and use on the road. I contacted the customer service team and was told that they only sell UK parts and not to worry about the lack of any EU certification as they had sold hundreds of them without any issues. I was also told that I I was not happy, I could easily return the items at my own cost.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, our product management team are investigating this as the stock we hold is mixed. Some items carry the E Number for the later model and we have some that are not stamped, these are for the older model not requiring the E Approval mark. Our stocks are being separated adjusted accordingly. Thanks Matt - GSF

Posted 9 years ago

“Communication between online ordering and stores is dreadfully .”

Helpful Report

Posted 9 years ago

“Usually (65%) of items chosen via automatic plate and model recognition system are wrong.In the counter they can replace it, but you need to pay full amount...”

Helpful Report

Posted 9 years ago

Thank you for your review. Unfortunately identifying the correct part for your vehicle is not always straightforward which is why you will sometimes see choices for the same part listed for your vehicle. When faced with this choice it is best not to guess or go for the first part listed. If you are unsure, it is best to contact us either over the phone 01216267981, live chat or email website.sales@gsfcarparts.com having your vehicle details handy and we will assist in finding the correct part for your vehicle the first time to avoid inconvenience and frustration. If you wish to forward your vehicle registration and order number to reviews@gsfcarparts.com, i am happy to check this order over and advise accordingly. Kind regards, GSF Web Sales Team

Posted 9 years ago

“I purchased some bulbs after receiving discount code online. Partly my fault but thought it was for twin sets but turned out to be single bulbs. This made them expensive even with discount, and GSF should make it more clear its sold singly as most sell as twin sets. I returned them for a refund through the local branch and had to chase for refund when GSF said they never received it. Customer service adviser was helpful and I got my refund after 5 days. Im not sure if i'll use GSF again.”

Helpful Report

Posted 9 years ago

“I reserved an item to be collected in store. The website states that the store closes at 16:00.It actually closes at 14:00. Had I known that I would have arrived 20 mins earlier and collected my purchase. It's a really basic error which shouldn't happen.”

Helpful Report

Posted 9 years ago

Hi, I have just checked our website, the closing time is listed at 14:00 on Saturday. If you have found data else where to state otherwise please forward it to reviews@gsfcarparts.com. Much appreciated. Matt - GSF Customer Service

Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 56,664 reviews