GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,666 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,666 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent wrong fuel filter”

Helpful Report

Posted 9 years ago

“Unfortunately, despite placing my registration into the system and it recognising which car I own, and there only being one option the part is not for my car. So now I have to go back to the store for a refund.”

Helpful Report

Posted 9 years ago

“2 parcels of service parts - very good deal financially with the 41% discount : BUT packaging on one item : the Pollen Filter, came separate - 1st arrived broken , in 3 places - no quibble they replaced it . 2nd arrived with the same wrapping - so - guess what - that was broken on arrival & not accepted , but returned . Obviously broken by the Carriers rough handling - Parcel Force - not the first time these ruffians have broken stuff delivered here - its the tumbler sorting machine- so they say - - well don't use it or mark stuff FRAGILE”

Helpful Report

Posted 9 years ago

Hi Steven, It was myself who took up your issue the first time, I am sorry the second item was the same. I will personally go and pack another filter for you and get it sent. Thanks Matt - GSF

Posted 9 years ago

“Had an email to tell me my order was ready for collection when they were closed on Easter Monday then when I went to collect my order on Tuesday items were missing and not in stock until the next day so had to make another trip to GSF”

Helpful Report

Posted 9 years ago

Hi, Sorry about that, there is a technical issue with our click and collect system which would have caused this. We are trying to resolve this ASAP. Thanks Matt

Posted 9 years ago

“Nothing wrong with the mechanism at all, does exactly as it should. Purchased on a 43% off offer. The reason for the poor feedback was the conflicting information between GSF online and my store collection point. I.e being told that the item was ready for collection online and getting to the store to collect during opening hours and finding it very shut! Phone the store the next day to now try to now arrange a delivery as I couldn't collect during their opening hours. (the order would only be held for a day) and get told the only way to now do that is to cancel the item and re order, which would do away with my 43% discount code. Needless to say I had to take time from work to keep the offer (let's face it who'd turn down 43% off) and go and collect at GSF convenience to get my discount. I'm not being a cheapskate but it was made far harder than an online order ever should be.”

Helpful Report

Posted 9 years ago

Hi, Sorry for any confusion, there was a technical issue with our email system over the Easter weekend, this did cause some issues with Click and Collect orders. Thanks Matt - GSF

Posted 9 years ago

“Easy ordering and great price, ruined by the guys at the Coventry depot. Nearly twenty minutes to get served, I nearly walked out. Ended up having nine other customers behind me and then after I was served I couldn't get out of the car park, due to the amount of customers waiting. People on the front desks were more bothered about answering the phones and mobiles rather than the people waiting to be served. Never again”

Helpful Report

Posted 9 years ago

Hi, I am sorry to hear you had a poor experience at GSF Coventry, this is not the normal manner in which GSF operate. I have forwarded your review to the Coventry Branch Manager so he can assess the situation and take the relevant action, hopefully this will be noticeable in any future visits you make. Thanks Matt - GSF

Posted 9 years ago

“Went in for a second visit looking for a part and very negative reaction from your staff, I won't be back, John”

Helpful Report

Posted 9 years ago

Hi, Please can you forward details of your issue to website.sales@gsfcarparts.com for my attention please. Thanks Matt

Posted 9 years ago

“I was very disappointed by your customer service as price quoted was NOT what I paid as I paid a lot more. I was hounded by emails asking why I had not collect the item on Monday as was stated as I couldn't as it was a bank holiday Monday and the store was closed. I won't be coming back in the future for anything for my car”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear about the problems. Please can you provide your invoice number for this purchase? Please send it to website.sales@gsfcarparts.com for my attention, I can then look into the payment and details. The email system had suffered a technical issue, this is why emails were sent out in error! Thanks Matt - GSF

Posted 9 years ago

“HOPELESS and please stop emailing me that I have an order to collect! Also remove me from your database, after my appalling experience with you I will never be using you again. Ordered parts after entering my vehicle details, drove all the way from Alcester to Leamington only to be offered the wrong size brake nipples, THEN get told “yeah it happens a lot, sorry”. The Order even has my car details on! Yet the part was an M6 thread not M8, but the worse was you staffs could not care less, it’s not my fault attitude. Gary Shaw”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear you had an issue with your order. Please can you email website.sales@gsfcarparts.com with your vehicle registration so I can investigate. If you wish to be removed from our mailing list, you will need to unsubscribe via link found at the bottom of our promotional emails. Thanks Matt - GSF

Posted 9 years ago

“Part doesn't fit a 2002 Audi despite the website saying it would. It even says in the box that it's designed for Audi's up to 1999. I now have waste time swapping it for something that does fit, at extra cost no doubt.”

Helpful Report

Posted 9 years ago

Hi, Please send your vehicle registration to website.sales@gsfcarparts.com, I will look into this for you. Thanks Matt - GSF

Posted 9 years ago

“Ordered a part, have received confirmation that they have my money, and that I placed my order, but have not received anything in regards to a tracking number. I have requested this multiple times with no return emails.”

Helpful Report

Posted 9 years ago

Hi, There will be no tracking number for your purchase, you did not choose a tracked shipping method at the checkout. If you have replied to the order email, it is a 'no reply' email address so is not monitored. Thanks Matt - GSF

Posted 9 years ago

“postage very good, service very good, but wrong part. iv been into your Ipswich depot (sproughton road) to exchange but have been told because my car is 4wd you don't do a replacement driveshaft. could you please forward a copy of my original invoice so that the drive shaft can be posted back to Birmingham and I can get a refund.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear GSF do not supply the correct part for your vehicle, you are welcome to return the item via the branch or print a return's form off via our site. Thanks Matt - GSF

Posted 9 years ago

“Having ordered a "set" of valve stem seals. only receiving one in the post was a shock. I had to e-mail and ask for the rest to be sent causing a 3 day delay”

Helpful Report

Posted 9 years ago

Hi, Sorry about the issue, this is clearly a picking error within our warehouse which will be dealt with internally. Sorry for the inconvenience caused. Thanks Matt - GSF

Posted 9 years ago

“After receiving an email from yourselves saying 40% discount off everything I ordered 2 rear drop links for my car that I knew it needed to pass it's MOT. When the package arrived there was only 1 drop link supplied. This forced me to go to my local motor factors and get one through him as i did not have the time to wait for another one to come through the post. He supplied the exact same make as yourselves same part number and his price was the same as you would have charged for one drop link. In reality there was no 40% discount from you and and didn't get the order right either!”

Helpful Report

Posted 9 years ago

Hi, Sorry for the error by our warehouse team, this has been noted and dealt with internally. GSF pricing will naturally differ from other suppliers. Thanks Matt - GSF

Posted 9 years ago

“The original order was processed and delivered quickly but unfortunately the wrong part was supplied. When part was returned to local store (Torquay) for refund,counter staff weren't particularly friendly or helpful. They seem to be aimed more at trade customers rather than "ordinary" people. Still awaiting refund nearly two weeks later - shoddy.”

Helpful Report

Posted 9 years ago

Hi, GSF Cater for both trade and 'walk-in' customers, I will forward your comments onto the Branch. Due to our Easter closure, i will check the status of your refund on Tuesday and come back to you. Thanks Matt - GSF

Posted 9 years ago

Hi, I can see you have been refunded already, this was processed on 22/03/2016. You may wish to look back over your statements to ensure everything is ok, If you have any questions please call us. Thanks Matt - GSF

Posted 9 years ago

“The salesman was so busy talking to another person who he obviously knew, that when he gave me my goods and then my receipt, he never looked at me and didn't even say thank you. I have had four businesses of my own and never treated a customer in that way. I will never return to gsf.”

Helpful Report

Posted 9 years ago

“Iv still not received my parts”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, this ID is linked to your click and collect order which is for you to collect in the selected branch, not for delivery. I can see the order has been cancelled internally due to it not being collected on time. If you have an issue with any other orders, please contact us. Thanks Matt - GSF

Posted 9 years ago

“Not all order was delivered emailed customer device and had no reply”

Helpful Report

Posted 9 years ago

Hi, I can see your initial order was delivered on the 15th and the missing item shipped on the 18th after you contacted us. Apologies for any inconvenience caused. Thanks Matt - GSF

Posted 9 years ago

“My first order with GSF for many years and drawn in by the 41% off. Choose to collect from L/pool as I had an appointment locally. Ordered a double pack of 19inch wiper blades, only got one! Ordered two bulbs, 1 was a dud! Ordered two 14 inch wipers and ended up with 1, 14ins with arm fittings and a 7inch without any arm parts, i should if checked but they were in a sealed blue bag unexplainable! Approximately 30 mile round trip so not worth taking back! Looks like I,'ll be back to my local parts supplier. On a postive note the staff were very friendly which gave false confidence that the order was correct. Such friendliness caught me off guard. Lesson learned.”

Helpful Report

Posted 9 years ago

Hi, Please can you email website.sales@gsfcarparts.com with the details of the parts supplied by GSF. Once I have the details I can investigate and resolve this for you. Much appreciated. Matt - GSF

Posted 9 years ago

“I wanted to order the part by click and collect. It was out of stock that day in Swindon, but would have been happy to collect the next day at that branch. I could not figure out how to do this on your website (If it is actually possible) so ordered it by second class post instead. That's why I have given you a poor rating. The part did arrive later that week of course.”

Helpful Report

Posted 9 years ago

Hi, GSF do offer a ship to store service. This will come up as an option in the checkout process, ship to store is not available on some items if there is no stock at Head Office. Thanks Matt - GSF

Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 56,666 reviews