GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,666 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,666 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong Ball joint sent despite registration number being used. Previously an order from GSF took 2 weeks to reach me. I wouldn't recommend GSF.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear about the issue with your order. Please send you vehicle registration and order number to reviews@gsfcarparts.com, I will then look into this for you. Thanks

Posted 9 years ago

“Arrived at Click n Collect counter at Forest Hill Branch, only to be ignored for some 10 minutes. The gentleman supposedly manning Click n Collect was quite rude when other staff members alerted him I was waiting. The product bought was extremely good value for money.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, i am sorry the staff in store have not provided you with the level of service expected. Please can you forward any further details of the complaint to reviews@gsfcarparts.com. Thanks Matt.

Posted 9 years ago

“I had ordered a number of parts by error; upon telephoning the branch to let them know, I was assured that the order would be cancelled. I resubmitted the correct order and went to branch to collect it. I was then handed the previous incorrect order. Numerous minutes of tapping away at the computer trying to find the correct order ensued. In the end we managed to get it sorted. I then received a call on the following Tuesday to say that my order had arrived in branch for collection. To summarise, communication failed at the branch which meant no end of extra waiting time sorting out my order.”

Helpful Report

Posted 9 years ago

“The website provided two products described as standard and premium for the vehicle, but did not differentiate between these. Ordered standard item which was promptly delivered, but subsequently found to have only six pins, not seven required. Turns out that I needed the "premium" item which was "standard" for the vehicle in question. Disappointed; must now return the incorrectly identified item. Suggest that there needs to be better identification of variations for same model year items and perhaps a cautionary note to count pins!”

Helpful Report

Posted 9 years ago

Thank you for your review. Both Standard and Premium versions of the coil pack you ordered have a six pin electrical connector. The difference between the two parts is the supplier they are sourced from. Premium comes from an OE quality manufacturer such as Bosch or Bremi, Standard is our own brand. If you requires a coil pack with a different number of electrical pin connections, you will require a different part number. If you contact us via reviews@gsfcarparts.com with your registration number we can assist you in finding the correct part. Kind regards, GSF Web Sales Team

Posted 9 years ago

“I required premium vented discs and pads for an A class W169 Avantgarde Your online description was okay for the discs and named the brand as Jurid. However there was no brand name for the premium pads so I had no idea of the make or quality. I telephoned your main office and spoke to a man who said he would look out for my online order and ensure both items were Jurid. So I placed an online order #100244281 (placed on 22 April 2016 14:26:25 BST) 5 days later when nothing arrived or any communication received from GSF, I signed in to my GSF a/c to find out where my order was - there was no record against my account! I then started an online chat and was told my order was not fulfilled because Jurid pads were not available to you. So rather than make contact with me and offer an alternative, you did nothing!! Leaving me concerned that my order was lost or sent elsewhere and the repair job well behind schedule! The outcome of the chat session - I settled for alternative pads - all items arrived next day. Is this good customer service?”

Helpful Report

Posted 9 years ago

“Picked a battery out on line that stated it was for my vehicle, drove 40 miles to pick it up, battery was to big, lady checked it on line, and i picked the correct one as stated, but was 2" to long. She tried to find another one, but not with the amp output that was advertised on your website for my particular car. wasted journey and time. not again!”

Helpful Report

Posted 9 years ago

Hi, Please send your vehicle registration to reviews@gsfcarparts.com and reference your order number. I will investigate the matter for you. Thanks

Posted 9 years ago

“Ordered a part online at a discounted price. Went to collect and it was completely wrong. It would take another 3 days to get another and I would have to pay more for the privilege.”

Helpful Report

Posted 9 years ago

Hi, If the item they have is not correct to the vehicle due to a variation in chassis number etc, a special order item may cost a little extra as it will be a different part. If you would like me to investigate this further, please send the reg no and details of your complaint to reviews@gsfcarparts.com. Thanks Matt

Posted 9 years ago

“One of spark plugs I received in the bag of parts I ordered had already been opened and therefore I do not know if it has been damaged”

Helpful Report

Posted 9 years ago

“At Smethwick store poor service”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear you have had a poor experience at the Smethwick store, please can you forward the full details of your complaint to reviews@gsfcarparts.com. Ensure you include important details such as your order number. Thanks

Posted 9 years ago

“good service, good product,good prices. Ruined by the fact you have chosen to pester me with unsolicited e-mails”

Helpful Report

Posted 9 years ago

“What I ordered online which said all in stock wasn't in stock when I got there”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear this, I am unsure what happened as the store is still showing active stock of this item. I can only presume the item wasn't in the stock location when you arrived. I will forward your comments on the branch to ensure procedure is followed in the future. Thanks

Posted 9 years ago

“Went to the branch in glasgow, got told the wrong part no, ordered the wrong part on line, it took 7 days from order to my door when it was supposed to be 2-3 days only to find out it was the wrong part. Got told on the phone to drop it into my local branch-17 miles away”

Helpful Report

Posted 9 years ago

Hi, Please send the details to reviews@gsfcarparts.com, please ensure you include your order number. Thanks Matt

Posted 9 years ago

“Came in to pick up a part and it dint fit my car, even though I had typed my reg into the website, then I got the correct part. staff were miserable and didn't even say hello when I said hello to them! Please improve customer interaction. Also wait time was longer than it should have been”

Helpful Report

Posted 9 years ago

Hi, Please can you forward your vehicle registration to reviews@gsfcarparts.com, I can check comparability for you. Regards the staff, I have sent your comments onto the Branch Manager. Thanks Matt.

Posted 9 years ago

“disappointed in when trying to order for delivery it put me down for collection , i obviously wanted a pair but it booked me down for 1 now when i tried to ring the liverpool branch about the order i wasnt inpresseed with the operative who couldn't care less to worry about your order, the fact id took time to contact them to state i wasn't collecting the order of (1) disk , it was his manner and no respect for the company that i have used for many many years by your branch @ Accrington. its disappointing that i may have not done it correctly but the fact i tried to sort it out with one of your brach operatives who couldnt give me any time of his day to talk , take the order no. and explain , only words i got was contact the head office in birmingham great customer satisfaction ... thank you”

Helpful Report

Posted 9 years ago

“I have serious concerns that the parts supplied are not to the original specification. The ride quality since fitting the new shockabsorbers has deteriorated dramatically. No other parts were changed when the shockabsorbers were fitted so the shockabsorbers are solely responsible.”

Helpful Report

Posted 9 years ago

Hi, Please can you please send your vehicle registration to reviews@gsfcarparts.com and include your order details please. All our parts are built to the highest specification and have to pass testing prior to being deemed fit for sale, for those that go faulty within this period we offer a 12month warranty. Thanks Matt

Posted 9 years ago

“I ordered a simple earth lead for my Renault Clio, what I received was too short, too thin and consequently rubs against the chassis member. The part was clearly marked as a VAG part but was clearly listed on the website as the correct one for my vehicle. order no 300054115”

Helpful Report

Posted 9 years ago

Hi, Please send your vehicle registration to reviews@gsfcarparts.com, once you have provided this information I will look into this for you. Thanks Matt - GSF

Posted 9 years ago

“Honestly wont purchase there again. Health and safety appears to be rife. It could be seen that many of the staff were willing to place themselves in danger , exiting through into the warehouse without donning a high visibility vest or steel toe boots? This is very unusually as all drivers appeared to wear them , but the internal office appeared not to require them? ..... The part i purchased appeared to have a number scratched out on the side of the sensor , and came loose without a plastic bag?! I questioned whether this part i had purchased was actually new?! The person who served me appeared to have a peronality disorder and was more concerned about breathing his lunch he had that day all over me! I also found that many other customers were prioritised ahead of my self..... i can honestly say the place appears to be a hazard trap waiting to happen , with health and safety policies clearly not being followed. GSF really should follow this up , as i believe this is an unacceptable working environmement. As for my part that didnt work , i will not be using GSF again. Kind regards”

Helpful Report

Posted 9 years ago

Hi, Thank you for bringing this to our attention, please can you forward the full details of your complaint to reviews@gsfcarparts.com, this will help us get a better understanding and some more information. Regards to the part, please include your vehicle registration within the email so I can check those, you are welcome to return the item for a refund. Numbers sometimes have to be removed or Logo's as we often buy parts from OE suppliers who make them for the vehicle manufacturer, unfortunately we are unable to sell them with the logo on, hence why the supplier will remove the logo or part-no for us. Thanks Matt - GSF

Posted 9 years ago

“Reserved an item on Saturday, but GSF are not open sundays at all. So i got my alternator from another retailer who were open Sunday.”

Helpful Report

Posted 9 years ago

“Staff not helpfull .. They think they know best and even if you prove its wrong part they will try to sell you it because thats what computer says ...”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear you had an issue with your purchase, can you please forward me your vehicle details and your version of events to reviews@gsfcarparts.com. Once I have this information I can investigate. Thanks Matt.

Posted 9 years ago

“I went in store to collect the items however i was served by someone who was very direct and didn't even make eye contact. When he gave the receipt he simply placed it in front of me and didn't say a word. Poor customer experience.”

Helpful Report

Posted 9 years ago

Hi, Please can you forward me the details of the staff member in question to reviews@gsfcarparts.com. Once I have these I will investigate this further. GSF staff are expected to provide a high level of customer service at all times, substandard service will be investigated and dealt with. Thanks Matt.

Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 56,666 reviews