GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,669 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After waiting for 10 minutes the assistant could not find the part that I had ordered they asked if I could come back at 4pm which I couldn't so they offered to deliver at about 4pm the same day after waiting in I got a phone call at 5.15 saying that the part would not be delivered, they then offered delivery the next day which did take place .”

Helpful Report

Posted 9 years ago

Hi, I am sorry the item could not be found when you arrived at the store, this should have been checked prior to you arriving. I have referred your review to the Branch Manager who will review the click and collect procedure, ensuring the correct steps are followed. Thanks Matt - GSF

Posted 9 years ago

“Website said ready to use but when product arrived said concentrate. Emailed but got no reply so phoned and the customer service rep was dismissive and told me it was ready to use simply to dilute it to use.”

Helpful Report

Posted 9 years ago

Hi, The item purchased is ready to use, as per the instructions on the bottle. You can use the item as a concentrate OR dilute it if you require a lesser mix, this all depends on personal preference and in what conditions the item is being used. We use this item in our GSF Fleet as a neat item with no issues at all. Please refer to the instructions on the bottle for further information. Thanks Matt - GSF

Posted 9 years ago

“Ordered two clear side indicator lenses, got them home to find that one was missing a metal retaining clip. Took it back and was given, what looked to be a used one. This didn't match the other one I had fitted (very dull). Took this one back and now have two lenses that are the same and with all the bits.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear about your issue. GSF carry out regular stock checks to prevent such things happening, I am sorry that on this occasion it hasn't been a smooth transaction. If you have any further issues, please call 0121 626 7981 and ask for myself. Thanks Matt - GSF

Posted 9 years ago

“Bought a GSF starter motor 2yrs10mths ago and it failed this week requiring breakdown recovery. Upon speaking with GSF no one appeared to give the same answer regarding number of years warranty. 1yr? 2yr? When mentionning my starter had failed after just 2yrs10mths, their comment was "thats alright for a starter'. Quite frankly no its not. The original starter lasted 11 years and a professional opinion of "thats alright for a starter' is not welcome when the person clearly has no idea of what they are talking about or not having to pay their garage mechanic £xxx amount every 2 years to replace theirs. Fortunately i am able to work on my own vehicle and do the work but for 'joe public' this is a brush off by staff that ignores the problem of a dudd stock item and unsympathetic staff. Very disappointed.”

Helpful Report

Posted 9 years ago

Hi, I am sorry that the component purchased from GSF has failed. GSF offer a minimum 1 year warranty on all items, the warranty of individual items can be discussed with your local branch or the GSF Warranty Department. Thanks Matt - GSF

Posted 9 years ago

“I was happy until you sent me an email to say I could have bought the parts the next day with 41% off.”

Helpful Report

Posted 9 years ago

Hi, Sorry the discount code was sent out after your initial purchase. Hopefully you can make use of our future promotions and discounts. Thanks Matt - GSF

Posted 9 years ago

“Click and collect online order. Initially was presented with incorrect parts. (2x drop links, as opposed to 2x ARB bushes ordered) Picker had picked the wrong item, service counter staff very good about getting them changed for the right parts. Presented with two black rubber bushes in a sandwich bag. Having inspected the bushes at home (silly me should have done it on the spot), I can now see I've been given two bushes, both of totally different designs. Again not what was ordered. Going back again defeats the purpose of the click and collect service.”

Helpful Report

Posted 9 years ago

Hi, Sorry about the issues, I will forward this to the Branch Manager. Store staff should always check parts as a matter of procedure prior to you leaving the the store. Thanks Matt - GSF

Posted 9 years ago

“I reserved some gasket sealer online, using my discount code, for the price of £57. When I went to collect, the off the shelf price was £40. I pointed out that this made my discount completely worthless and got no explanation. I feel like I was taken for a bit of a mug.”

Helpful Report

Posted 9 years ago

Hi, Sorry about this issue, I can see this item has recently undergone a price change. I will refer this to our purchasing team to ensure the store and branch price are up to date. Thanks Matt.

Posted 9 years ago

“I ordered online, went to collect the goods (inc air filter). Came home, went to fit the air filter but it was the wrong one. Phoned Farnham GSF - they'd accidentally given me the wrong part (my order was correct - they gave me a similar coded filter) - Had to go back the next day to swap over and collect the correct part. Otherwise, good service/value for money.”

Helpful Report

Posted 9 years ago

Hi, I am glad the store managed to rectify the issue after their initial mistake! If you need any further assistance please call your local branch or GSF Head Office on 0121 626 7981. Thanks Matt - GSF

Posted 9 years ago

“Only gave it a "Poor" rating because the Click and Collect didn't work out very well; this was because I got the email to tell me the stuff was all ready to collect but the guys at Wolverhampton GSF didn't know anything about it when I got there! They sorted most of it out on the spot though, and I went back to get the spark plugs even though they offered to post them out. So they were great and it was no real problem. However, it could've been a problem if I needed the parts urgently or I was miles away from their store. But again, this was NOT the problem of Wolves GSF, it was a problem with the Click and Collect service.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear your order wasn't ready in store. I will report this to our ICT team to investigate why the order wasn't on their system, it is very unusual for this to happen. Thanks Matt - GSF

Posted 9 years ago

“Ordered oil and an oil filter - both packaged together, and with the oil weighing 4.5kg made it completely break the filter. This should either have been packaged better or separate. Had to go back to store for a replacement.”

Helpful Report

Posted 9 years ago

“order online never ready for pick-up the following day”

Helpful Report

Posted 9 years ago

Hi, Sorry about that. I will forward this onto the branch in question to ensure they re-visit the click and collect procedure. If you have any further issues please let me know. Thanks Matt- GSF

Posted 9 years ago

“I purchased 2 Track rod ends for my L/R Discovery 3 , the website had the wrong part numbers for the Chassis number so got the wrong ones, returned the parts to be given a lot lower cost Item and charged the the same money , Ended up with Febi rather than the TRW item I wanted, the online discount wasn't put to the replacement part , I feel ripped off, the sales person couldn't care less , I have used GSF Bradford for 25 years, not any more!!!”

Helpful Report

Posted 9 years ago

Hi, I will pass your comments to the Branch Manager, in the meantime I have emailed your regarding this matter. If there is an issue we will get it resolved. Thanks Matt - GSF

Posted 9 years ago

“Ordered a pair of shock absorbers, big box came a few days later only 1 shock absorber in it! Had to phone and get another sent out. Luckily that came next day.”

Helpful Report

Posted 9 years ago

Hi, Sorry about the initial error with your order. I am glad the remaining item was delivered promptly. Thanks Matt - GSF

Posted 9 years ago

“Terrible customer service each time I click and collect. Items are never selected prior to arrival regardless of time frame between order and collection. Staff are rude and have no sense of urgency to deal with customers. It's as if you're invisible. I only use them because of convenience (only reasonably priced auto factors near me).”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, I am sorry you have had issues with this branch. I will ensure your comments are passed onto the Management team. Thanks Matt - GSF

Posted 9 years ago

“I had paid for next day delivery & received the car mats today 07-03-2016 it has taken 8 days to deliver not good. ????”

Helpful Report

Posted 9 years ago

Hi, Please read the delivery information listed under the product description, delivery will always be around 5-7 working days! Next day delivery is not available. Thanks Matt - GSF

Posted 9 years ago

“Your prices are getting rather expensive against competitors”

Helpful Report

Posted 9 years ago

“Having used GSF on many occasions and been highly satisfied, on this occasion they really wound me up. I ordered an oil filter on-line to be collected in the Lincoln branch, despite the fact the filter was cheaper at Euro-Parts even after the GSF25% I didn't fancy travelling the extra 4 miles to save 50p. The on-line order firstly for some reason wanted me to go to Nottingham, so scratch that and start again, the second attempt at Lincoln then didn't apply the 25% discount being offered, the third attempt finally placed the order at Lincoln with the discount. 40 minutes later I arrived to collect, yep you guessed it the order at the none discount price was waiting, I politely explained the situation to the assistant who looked really miffed and disappeared for an eternity to find out what had happened to the discounted order, he popped his head around the corner and asked "did you want the discount" - "yes" I replied - "did you enter the discount code" - "YES" I replied. 30 frustrating minutes later I walked out with a filter, maybe the extra 4 miles to Euro-parts won't seem so far next time and I won't have to use a pathetic discount code to buy it at the real price.”

Helpful Report

Posted 9 years ago

“The last two orders I have placed with yourself had caused me nothing but problems firstly I ordered a complete clutch kit that failed after two weeks bought another at my own expense as your staff didn't want to know, the second I ordered a sump for my car and you sent the wrong one and the delivery took longer than expected so overall I'm unimpressed but on the other hand the prices where ok due to various discount codes”

Helpful Report

Posted 9 years ago

“Well, decided to buy a couple of VW freewheels for the alternator & aircon on my T5 as the picture on the GSF website actually showed a VW original part. I didn't think it would be the VW OE one but I wasn't expecting the really poor copy that I drove to the Watford branch to pick up. The Watford staff were really good - when I expressed doubt they immediately responded with 'No problem, just leave them here' What would be much more useful is for GSF to specify WHICH supplier they are using for the aftermarket parts then you can make a better buying decision.”

Helpful Report

Posted 9 years ago

“Delivery is excellent but prices are too expensive when compared to eurocarparts & carparts4less websites. Only order as the 42% one day only voucher was offered, otherwise wudnt have ordered! They need to work on offers which are longer term!”

Helpful Report

Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 56,669 reviews