GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,664 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,664 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incorrect part delivered. A quick check of the part packaging against the description of the part ordered would have avoided unnecessary return.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. If this matter has not yet been sorted, please email the details to reviews@gsfcarparts.com and we will look into it for you. Thanks GSF Car Parts

Posted 9 years ago

“Good prices for the parts but unable to buy online and collect from my local Norwich store due to the website not working. Rang the Norwich shop but the lady stated that a number of customers had complained about the website and they cannot accept the order over the phone as the online business is separate company.”

Helpful Report

Posted 9 years ago

Hi, We are not aware of any issues with our click and collect system, i am sorry that you were unable to get the order dealt with in store. In all cases where an issue arises on our website, please contact 0121 626 7981 and we can usually get the matter resolved for you. If you can please send us the details of your operating system/browser to reviews@gsfcarparts.com, we will get our developers to replicate the issue. Thanks Matt - GSF

Posted 9 years ago

“Very disappointed in the quality of your engine parts and I have become increasing concerned about the quality of other service items and parts. Supply and deliver was great but after sales very poor still waiting for phone call to arrange return and evaluation of failed parts. Poor staff attitude when discussing problem. I will stick to local motor factor in the future. I am not a fitter or mechanic. I am time served motor engineer with over 25 years experience. I expected better.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your comments, having checked your order details i can see the products ordered are indeed from OEM suppliers. BGA/Reinz and Dayco, all industry leading brands who supply main dealers. To discuss this matter further please email reviews@gsfcarparts.com and we will be happy to help. Thanks Matt GSF Car Parts.

Posted 9 years ago

“My goods didn't arrive, and only found out they'd been returned to depot by making my own enquiries. To compound the issue the online site did not recognise my email address. I will now have to wait indefinitely for a refund...”

Helpful Report

Posted 9 years ago

Hello Ian, Thank you for your comments. You email address is not recognized by our website because you did not register to make your purchase, you made your purchase as a guest checkout so your details are not retained. Our goods are dispatched via courier to the address given at the checkout. Delivery has been attempted but unfortunately there was nobody in to accept the parcel. After a couple of attempts at delivery, your parcel has been returned to us. Please contact us at reviews@gsfcarparts.com to let us know if you would like us to resend your parcel or refund when it is back in our warehouse. Please note we can offer a ship to store option instead of your home address at the point of checkout if it is an issue for somebody to be in to accept delivery. Kind regards, GSF Web Sales Team

Posted 9 years ago

“Signed up to the newsletter for 30% discount, parts wern't in stock in local branch for click and collect and website wouldn't let me order them into local branch. So I sent my brother into nearest branch to collect the order and they didn't apply the discount. Emailed cust services and no reply. So thanks a lot! Never had problem with my local (Daventry) branch, but the online system is a pain!”

Helpful Report

Posted 9 years ago

Hello Paul, Your order was placed as a ship to store order so would have been available for collection the next working day after the order was placed. We will only allow a click and collect order to be placed at a branch if they are showing stock of the whole order you require. This order which has been collected had your discount applied to it so we are not sure if there was something else you required which was out of stock in branch and our distribution center. If you contact us at reviews@gsfcarparts.com with clarification we may be able to help you. Items that are out of stock in branch and distribution center cannot be back ordered. Kind regards, GSF Web Sales Team

Posted 9 years ago

“booked goods through click and collect which was on offer. Phoned to say will collect in three days as one of the products was not in stock but the message was not filtered through and the stock was put back. The offer price was not honored because it was a weekend special so had to go to another supplier to get it.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. Please can you email reviews@gsfcarparts.com so we can investigate this further. Please include the name of the branch you called and your order details. Thanks Matt - GSF

Posted 9 years ago

“Ordered a replacement mirror glass( self adhesive),Service was good part turned up within a couple of days but did not fit properly and as a result has fallen off and broken, waste of money”

Helpful Report

Posted 9 years ago

“Ordered Bosch wipers, Valeo arrived. When I spoke to customer services they said they are same and had to make do with the cheaper part when I paid for the premium part.”

Helpful Report

Posted 9 years ago

Hello and thank you for your review. We occasionally have to substitute alternative brands (as stated in our T&C's) when our main brand is out of stock. We can assure you that Valeo blades are in no way poorer in quality than the equivalent Bosch blades, both suppliers being suppliers of OE quality parts. If you are however unhappy in any way, we would be happy to exchange the item for you. If this is the case, please contact us by live chat on our website, call us on 01212 626 7981 or email us at reviews@gsfcarparts.com. Kind regards, GSF Web Sales Team.

Posted 9 years ago

“I purchased a clutch kit from GSF online and had it sent direct to my mechanic. It arrived damaged and my mechanic advised it would need replacing. Took it to my local branch who refused to exchange it, so I had to pay for another kit and a courier collected the damaged one. I've still not been refunded for the damaged clutch.”

Helpful Report

Posted 9 years ago

“Your in terms of delivery is excellent. BUT your service in terms of product detail and staff is very poor. I used your web site - put in my car registrations. Got the details right- ordered some wiper blades what arrived did not fit the car and worse what was said to be in the box was not. Phoned your returns line and made to feel "thick" by your staff member who told me I should interrogated your system more to arrive at the correct product. I was told to return the incorrect product for credit and place a new order the the correct type. No offer to help on line was given. I had to insist that he should take the order on the phone. Very reluctantly he did----- I had ask for a discount code which again he did in bad mood. Got the replacement product and all is well. Would use your company again------- most unlikely. Still waiting for credit on the original order.”

Helpful Report

Posted 9 years ago

“1 item was folded in half to fit in box and obviously totally destroyed, by the packers. Not the couriers. If it don't fit in box, get a bigger box. Don't bend!! Not much information about delivery, it just arrived. However everything else was good.”

Helpful Report

Posted 9 years ago

Hi, Delivery information is provided on our website, tracking details are available on request. I am sorry if the warehouse team damaged an item whilst packing, this has been reported to the warehouse management team for investigation. If you need any further assistance please email us. Thanks Matt - GSF

Posted 9 years ago

“Web site kept crashing when trying to get to the checkout when using Google Chrome browser. Very annoying. But, service from staff is very good.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, i have refereed this to our IT Team for investigation. Thanks

Posted 9 years ago

“told me would be in store had to go back next day not very good service”

Helpful Report

Posted 9 years ago

Hello Karen, Thank you for your review. I can see from your order that this was a ship to store order which gets transported to your selected store overnight. This would explain why the order was not ready for immediate collection. We have tried to make sure this is clear at the point of order and in the confirmation email you should receive. We apologize if this was not the case in this instance. If we can be of any further assistance, please do not hesitate to contact us. Kind regards, GSF Web Sales Team

Posted 9 years ago

“Had no tracking information for my order so didnt know when my parcel was delivered to a house 3 doors up from me”

Helpful Report

Posted 9 years ago

“still waiting for part number 601F00040 after 1 week since order.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, if goods are not delivered within the specified time frame, in this case 48hrs, we ask you call us. Delivery was attempted three times for this parcel, the tracking now shows a signature against it and one box may be coming back to us. Please email us on reviews@gsfcarparts.com if you require further assistance. Thanks Matt - GSF

Posted 9 years ago

“The wing mirror glass was described as RH or LH. This made it hard reserving as I wasn't sure what was OS or NS. The photo for the LF looked like my glass on the OS. So I ended up reserving the wrong side. Because I had reserved the wrong side, the cashier wanted me to pay full price for the other side as my 35% discount only applied to the side I resverved. I found him a bit rude, he did give me it on trade price only after I said I would reserve an order for the other side and wait. "Well that can take at least another half hour or so" he said. I don't think he wanted me hanging about, so I got it on trade at just a quid more than my original reservation. He made me feel like it was my fault for the mistake though. The photo was wrong and the description was confusing.”

Helpful Report

Posted 9 years ago

“I recently ordered some items online with click and collect and used the coupon code gsfcp43, to my disappointment all you have done is put your prices up by that amount to be reduced back to normal retail prices. As I went to collect my items which wasn't at a local store but 15 miles away I noticed one of the items on the shelf at the same price as my alleged discounted price. Not only do I feel cheated i am very disappointed as an avid petrol head I use GSF for majority of all my needs and I now just don't want to use you and will be posting my proof on all the forums I am a member on see everyone is aware of what you are doing.”

Helpful Report

Posted 9 years ago

Hi Raj, Thank you for your review. Pricing structures vary from store's to the online market, they have to compete in different markets. Some items are going to be cheaper in store than online and some items the store will not be able to sell as cheap as the website. Thanks Matt - GSF

Posted 9 years ago

“I placed an on-line order for collection from the Heathrow branch, but they did not recognise my order number and suggested that I contact the GSF on-line ordering centre at Birmingham, which I did. When I spoke to someone from Birmingham, they said that the order number was recognised on their system. I then telephoned the Heathrow branch and the person that I spoke to said that the order number was still not recognised on their system.”

Helpful Report

Posted 9 years ago

“I reserved some gearbox oil to collect in store to take advantage of the 43% June discount offer. When I went to pick it up I saw it on the shelf cheaper than I was paying with no discount. This made me realise that the Internet prices are inflated so that you can offer a large discount. Very disappointed with this an I will be much more careful next time and will shop around more.”

Helpful Report

Posted 9 years ago

“100% positive!!!!!!!!”

Helpful Report

Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 56,664 reviews