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GSFCarParts.com Reviews

4.5 Rating 58,584 Reviews
87 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
8,891
 Metrics Info
4.5
Based on 58,584 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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A
Verified Buyer
“I've been a couple of times to the branch in openshaw good service but there's always waiting there definitely not in a rush to serve you It really can get frustrated”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“Easy transaction , I first checked the website and located what I needed I then went to the store and was served quickly and efficiently . To my surprise they also had a promotion on and the items I purchased where discounted by £7 . Good service with good selection of parts so will use them again in the future .”
Helpful Report
Posted 4 months ago
A Solncevs
Verified Buyer
“As always great”
Helpful Report
Posted 4 months ago
A Donaldson
Verified Buyer
“Recently bought battery for my car..excellent service, plus the discount.would highly recommend.”
Helpful Report
Posted 4 months ago
R Cooper
Verified Buyer
“Online ordering very easy.next day collection.kept informed of progress by text emails. Product as ordered unfortunately returned (couldn’t get old injector out).Process very straightforward for returns. Throughout the transaction the staff was excellent to deal with.”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“Been using gsf for a long time, always get excellent service 👌”
Helpful Report
Posted 4 months ago
K Martin
Verified Buyer
“Placed order online and collected in store. A good straight forward experience.”
Helpful Report
Posted 4 months ago
P Holmes
Verified Buyer
“I have been waiting a refund more the 5day I have contacted lots time thay do not reply me even I'm told a refund has been issued but not seen in bank”
Helpful Report
Posted 4 months ago
N Studds
Verified Buyer
“Excellent customer service”
Helpful Report
Posted 4 months ago
M Hughes
Verified Buyer
“Fantastic service arrived the next day highly recommend car up & running perfectly now after purchasing a new battery thank you guys”
Helpful Report
Posted 4 months ago
C Surtees
Verified Buyer
“Sent wrong order and it's then took a week to just get a reply and it's still not resolved!”
Helpful Report
Posted 4 months ago
A Baseer Kakar
Verified Buyer
“Very low quality don't ever buy here”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“Easy online ordering system. Staff very helpful and knowledgeable”
Helpful Report
Posted 4 months ago
M Archer
Verified Buyer
“Parts were a really good price and service at tge Norwich branch was excellent..”
Helpful Report
Posted 4 months ago
J Niblock
Verified Buyer
“Wonderful service. Ordered oil, ready in ten minutes and don't have to pay until pick up, great!!. Went to collect as ten minutes away but parking a nightmare on the industrial estate which is no fault of GSF.”
Helpful Report
Posted 4 months ago
P Tulley
Verified Buyer
“Ordered 2 items for click and collect next day to repair a car for MOT Was informed they would be ready for collection after 10a.m. next day Travelled 12 miles to collect only to be told only 1 item was there They couldn't understand why I was told it would be ready next Day as it usually takes 2 days They also said they called me but they hadn't So items not ready car couldn't be repaired in time all at my expense with travelling unnecessarily Not happy”
Helpful Report
Posted 4 months ago
N Ballinger
Verified Buyer
“Very quick service”
Helpful Report
Posted 4 months ago
P Meynell
Verified Buyer
“Quick delivery”
Helpful Report
Posted 4 months ago
A
Verified Buyer
“I went to collect my order from GSF Car Parts in Hemel Hempstead on 13/08 and was served by someone listed on the receipt as “WEB.” The whole process of collecting an order took over half an hour. There was a queue of people, with only one staff member serving, who was extremely slow. What stood out most, however, was how rude and dismissive this person was — not just towards me, but to every customer ahead of me in the queue as well every customer in the shop was looking at eachother in dismay. One example was a customer collecting an order and part of that wasn’t in stock. Which the employee had obviously substituted for similar without telling the customer. When the customer pointed out the difference, the staff member simply replied, “yeah, it’s because we don’t have it.” When he was then asked if something was still included, the response was an abrupt, “well, I don’t know with the attitude of why should he know, there was no offer to check or anything. This is now the second time I’ve encountered the same staff member, and on both occasions their attitude and lack of basic customer service has been shocking. Honestly, they should not be in a customer-facing role. Very disappointing experience and it does put me off using this place again.”
Helpful Report
Posted 4 months ago
T Paris
Verified Buyer
“Left at the counter even after ringing the bell, I told assistant the discount code on their website doesn't work, Was told bluntly we done do anything to do with the website, Not very helpful.”
Helpful Report
Posted 4 months ago
GSFCarParts.com is rated 4.5 based on 58,584 reviews
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