GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 58,588 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 58,588 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 7th December 2025

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick service”

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Posted 4 months ago

“Quick delivery”

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Posted 4 months ago

“I went to collect my order from GSF Car Parts in Hemel Hempstead on 13/08 and was served by someone listed on the receipt as “WEB.” The whole process of collecting an order took over half an hour. There was a queue of people, with only one staff member serving, who was extremely slow. What stood out most, however, was how rude and dismissive this person was — not just towards me, but to every customer ahead of me in the queue as well every customer in the shop was looking at eachother in dismay. One example was a customer collecting an order and part of that wasn’t in stock. Which the employee had obviously substituted for similar without telling the customer. When the customer pointed out the difference, the staff member simply replied, “yeah, it’s because we don’t have it.” When he was then asked if something was still included, the response was an abrupt, “well, I don’t know with the attitude of why should he know, there was no offer to check or anything. This is now the second time I’ve encountered the same staff member, and on both occasions their attitude and lack of basic customer service has been shocking. Honestly, they should not be in a customer-facing role. Very disappointing experience and it does put me off using this place again.”

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Posted 4 months ago

“Left at the counter even after ringing the bell, I told assistant the discount code on their website doesn't work, Was told bluntly we done do anything to do with the website, Not very helpful.”

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Posted 4 months ago

“Northampton branch on grafton industrial estate. Absolutely shocking customer service. Staff are rude and in need of some training. So much so that my last order will be my final dealings with gsf. Plenty more car spares places with similar prices locally.”

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Posted 4 months ago

“Great item /Great Service”

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Posted 4 months ago

“Always a great service.very helpful and polite.at Welwyn garden city.”

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Posted 4 months ago

“Excellent service and very helpful”

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Posted 4 months ago

“Sent a "compatible" set of wipers which didn't fit. Trying to return the order no response to attempts to contact them”

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Posted 4 months ago

“Always efficient”

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Posted 4 months ago

“Ordered the required parts for my car, Had the order confrimed, had not heard anything for 3days then I e-mail GSF 24hrs later I get an e-mail saying that they dont have the required parts, Why did it take Me to follow up with e-mails before GSF done anything about my order??”

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Posted 4 months ago

“Sent wrong parts and will not communicate with me about returning them at their cost. Cannot possibly recommend a company that will not speak to it’s customers”

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Posted 4 months ago

“Great service”

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Posted 4 months ago

“Really disappointed with the items that I ordered. Box was ripped and parts missing so couldn't even use them. Sent back for a refund. Won't be ordering from here again!”

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Posted 4 months ago

“Excellent service”

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Posted 4 months ago

“Great price, fast efficient service, quality products”

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Posted 4 months ago

“Brilliant, thanks guys”

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Posted 4 months ago

“Never had any issues dealing with GSF and I would recommend trying them first for any car parts and some motorcycle parts”

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Posted 4 months ago

“Very good value for money, quality product, easy to fit”

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Posted 4 months ago

“Good and very helpful”

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Posted 4 months ago

GSFCarParts.com is rated 4.5 based on 58,588 reviews