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GSFCarParts.com Reviews

4.5 Rating 58,809 Reviews
87 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
9,259
 Metrics Info
4.5
Based on 58,809 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

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D Cary
Verified Buyer
“Premium parts at fair prices. Staff friendly as well”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Great service, quick and speedy on line order, pay on collection, ready within 30 minutes, and a great bargain, less expensive than all other supplier's!!”
Helpful Report
Posted 7 months ago
C Applebee
Verified Buyer
“Fast delivery/collection. Keenly priced.”
Helpful Report
Posted 7 months ago
R Murphy
Verified Buyer
“Easy ordering process, stock availability was great. Staff friendly and helpful on collection.”
Helpful Report
Posted 7 months ago
D Reid
Verified Buyer
“Great online service. Delivery was within 2 days (due to the Bank Holiday). Delivered directly to my front door. Such a convenient and Great service. Just enter your vehicle registration number and all relevant parts are shown.”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“I purchased my order for parts online & went into the Coventry store to collect the next day. I received my parts once I gave my order number but did not receive any paperwork with them. I thought this was fine as everything relating to the transaction was emailed to myself. I realised that 2 of the parts were not required due to the state of the vehicle and went into the store to return these and was told by a store worker I couldn’t return these as I never had a paper copy of the parts when i collected. I explained I never received any paperwork from themselves only to be told I would have and without that I couldn’t return these parts. I left the store frustrated and spoke to a colleague online about my issues and was told by them the emails I’ve got with reference numbers is sufficient and I should go back to the store and tell them that! I did this and had to explain all this to the colleague at your store who eventually refunded me and took back the parts. Only to feel extremely frustrated with the whole process and i do appreciate the online help I received. I just wish the store colleague would have been that useful.”
Helpful Report
Posted 7 months ago
Hi there, Thank you for your feedback, and I'm sorry to hear about the difficulty you faced during your return process. It's understandable why you'd feel frustrated, especially when you're trying to resolve an issue. I appreciate your patience in working through this, and I’m glad to know our online team was able to assist you in the end. Your experience highlights an area for improvement, and we will ensure that our store teams are made aware of this so they can provide a smoother service in the future. If you have any further concerns or need assistance, please don't hesitate to reach out. Warm regards, Team GSFCarParts.com
Posted 7 months ago
R Truelove
Verified Buyer
“Served professionally and quickly”
Helpful Report
Posted 7 months ago
K Willson
Verified Buyer
“Ordered the sump plug for my car and fitted perfectly .”
Helpful Report
Posted 7 months ago
K Rudzewicz
Verified Buyer
“That's was very long way to delivery for my door step.”
Helpful Report
Posted 7 months ago
P Warner
Verified Buyer
“GSF Haverfordwest, almost always have the items I require in stock or available next day. They are my first port of call when needing car parts.”
Helpful Report
Posted 7 months ago
D Mckenzie
Verified Buyer
“Had the castrol oil I wanted at a great price. Ordered online, paid in store.”
Helpful Report
Posted 7 months ago
G Pavan
Verified Buyer
“Only part of my order arrived and no response to my email when queried. Still not received my missing items even after I followed up with a phone call”
Helpful Report
Posted 7 months ago
Hi Giulio, Thank you for bringing this to our attention, and I’m very sorry to hear about the issues you've encountered with your order. It’s disappointing to know that part of your order did not arrive and that you haven’t received a response regarding your missing items. Your experience is important to us, and I understand how frustrating it can be not to receive assistance when needed. Please know that we are looking into your concerns, and I encourage you to reach out to our customer service team again if you haven't heard back. We are here to help! Thank you for your patience. Best wishes, Team GSFCarParts.com
Posted 7 months ago
P Sweeney
Verified Buyer
“Ten spark plugs click and ready waiting”
Helpful Report
Posted 7 months ago
H Mustapha
Verified Buyer
“I have returned some item. I still haven’t got a refund.”
Helpful Report
Posted 7 months ago
Hi Hushmand, Thank you for your feedback, and I’m really sorry to hear that you are still waiting for your refund. I completely understand how frustrating this must be for you. We want to ensure that all returns are processed as quickly as possible, and your experience matters to us. I will make sure your concerns are raised with our team to help improve our service. If you have any further questions or need assistance, please feel free to reach out to our customer service team on reviews@gsfgroup.com. Thank you for your understanding. Warm regards, Team GSFCarParts.com
Posted 7 months ago
C Bufton
Verified Buyer
“Been using GSF for a while now but after receiving one of their many marketing emails stating free gift if you click and collect today I did I purchased some oil filters, when to the store to collect and guess what no gifts as per marketing email !!, what a surprise store had no stock but new about the email sent to all its customer, Moral of the Story Never Never believe a word they say its all a con to get you in the store……”
Helpful Report
Posted 7 months ago
Hi Craig, Thank you for taking the time to share your experience, even though I’m truly sorry to hear that it didn't meet your expectations. I understand how disappointing it can be to receive a promotional offer and then find out that it wasn’t available at the time of collection. We appreciate your loyalty to GSF and recognise that clear communication is essential. Your feedback will definitely be taken on board as we strive to improve our customer experience. If there’s anything else you’d like to discuss, please reach out to our customer service team on reviews@gsfgroup.com. Thank you once again for your thoughts. Best wishes, Team GSFCarParts.com
Posted 7 months ago
A Holland
Verified Buyer
“Very efficient and the guys are brilliant,”
Helpful Report
Posted 7 months ago
G Coltman
Verified Buyer
“Excellent prices and reliable delivery”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Ordered parts online and sent in son to collect. At the time there was an online offer of free copper grease can. This wasn't given to my son”
Helpful Report
Posted 7 months ago
M Ali
Verified Buyer
“Quick and easy Good selection of products”
Helpful Report
Posted 7 months ago
K Kern
Verified Buyer
“All items delivered and very fast. And all with a good price tag.”
Helpful Report
Posted 7 months ago
GSFCarParts.com is rated 4.5 based on 58,809 reviews
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