Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,770 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Fast shipping”

Helpful Report

Posted 4 years ago

Thanks for the review Kel! We're happy that you're happy. We appreciate the feedback always! Have a great week.

Posted 4 years ago

“Staff were very polite and made ordering very easy. Product is wonderful however delivery through austpost is much to be desired as I took a week to get to me”

Helpful Report

Posted 4 years ago

Thankyou for taking the time to leave us some feedback Jose, we're very glad that you had a good experience with us! Have a great week.

Posted 4 years ago

“Fast delivery, item as described”

Helpful Report

Posted 4 years ago

This is all we could hope for as a business! Thankyou for sharing your feedback on our services. We really appreciate it and it allows us to continue improving and enhancing your experience as a customer! Have a great week.

Posted 4 years ago

“This order was made because I ordered another rower which did not come in by the 'ETA', which was changed to two weeks later, then when I enquired after the second date it had not come in and they could not give me a firm date. The staff tried to be helpful but they could not give me the rower I had waited for.”

Helpful Report

Posted 4 years ago

Hi Matthew, thank you for your order and feedback. I'm sorry to hear that we couldn't fulfill your order as expected. We're working hard to ensure this doesn't happen again in the future.

Posted 3 years ago

“Great product , fast efficient service”

Helpful Report

Posted 4 years ago

Thankyou for the review! We're happy to see we were able to give you a 5 star experience!

Posted 4 years ago

“Awesome service, great equipment”

Helpful Report

Posted 4 years ago

We're so happy that you had a positive experience with us Michele! We really appreciate you taking the time to share some thoughts. Have a great weekend!

Posted 4 years ago

“Can’t fault Gym Direct. Ordered a kettlebell and they sent it out that week. Been happily doing swings ever since.”

Helpful Report

Posted 4 years ago

So glad to hear that your kettlebell was sent out in a timely manner! We really appreciate you taking the time to share some feedback. Have a great weekend!

Posted 4 years ago

“Strong unique barbell set delivered to my door quickly and easily.”

Helpful Report

Posted 4 years ago

It's always good to see that our customers are receiving their products as quickly as possible! Thankyou for leaving us a review. We really appreciate it!

Posted 4 years ago

“Absolutely would recommend. Bar was good value and good quality. Delivered in a timely manner with great communication. Definitely would and will order again.”

Helpful Report

Posted 4 years ago

Thanks for the awesome review David! We really appreciate you taking the time to leave us some feedback, and we're stoked to see you're satisfied with your new bar and it arrived quickly. Have a great week!

Posted 4 years ago

“Website not very clear. Make sure you click onto each individual item and read thoroughly.”

Helpful Report

Posted 4 years ago

“Nothing but good things to say about gym direct the customer service is amazing and the products are great.”

Helpful Report

Posted 4 years ago

We really appreciate your kind words Jack! We're always striving to be better and make sure our customers have the best possible experience, so thankyou for taking the time to leave us some feedback! Have a great day.

Posted 4 years ago

“Fast delivery, good quality”

Helpful Report

Posted 4 years ago

Thankyou for the 5 stars, we're glad we were able to get your order to you quickly!

Posted 4 years ago

“Quick order delivery, easy handling Very satisfied”

Helpful Report

Posted 4 years ago

Thanks for the review Stefanie! We're very happy to hear that you had a positive experience with us, and that we were able to get your order to you quickly! Enjoy your new equipment!

Posted 4 years ago

“Olympic training bar arrived promptly & well made so very happy to recommend your products & service again.”

Helpful Report

Posted 4 years ago

We hope your enjoying your new bar William, and we're glad it made it to you promptly. Thanks for taking the time to leave us some feedback!!!

Posted 4 years ago

“Fantastic, quick and reliable!”

Helpful Report

Posted 4 years ago

Thankyou for the review Nick, we're always striving to give you guys, our awesome customers, the best possible experience at Gym Direct so your feedback is very much appreciated!

Posted 4 years ago

“Great products at great prices. Very prompt service. Highly recommended. Cheers”

Helpful Report

Posted 4 years ago

Thankyou for the awesome review! We really appreciate you sharing your feedback for others to see. Enjoy your new products!

Posted 4 years ago

“I made my order in May last year. Granted covid was breaking out and everything was going crazy i totally understand that. However a few things are what lead to this review. First of all i only made my order after receiving an email informing me that the item was back in stock when in fact it never was. Secondly, months and months and months creep by with zero updates or any shred of customer service initiated from Gym Directs end. I acknowledge that i was offered a refund whenever i asked for an update but there was nothing extended on their end to their customers with unfulfilled orders. Now at month 10 after I make another enquiry about my order it was SUDDENLY back in stock and had arrived that day (yeah, sure.) I was told id be given tracking numbers that day (i had to follow up the next day), it was mysteriously not showing up in the tracking (had to follow that up too, likely it was not sent when i was told it was). Understand i was happy to be finally getting my item sent, however trying to sweet talk me with b***s*** was more of an aggravation than improvement- i am however thankful to Chris G for actually getting me my item. I suppose when i received my order having to bash out one of the brackets which was bent was just the final saw. I have bought id guess 70% of my gym equipment through gym direct (long before covid was a thing) and was always happy however how you have managed your supplies, stock and especially your customer base since the pandemic has left a lot to be desired and as it stands i will no longer be a customer of yours.”

Helpful Report

Posted 4 years ago

“Extremely quick and easy shopping and shipping”

Helpful Report

Posted 4 years ago

So great to read that you had a positive experience with us Ali! Thankyou for taking the time to leave us some feedback. We hope you're loving your new products!

Posted 4 years ago

“Quick and easy customer service. Everything works. Stocks seem to be poor as times. Why do you promote sold out items on new arrivals?”

Helpful Report

Posted 4 years ago

Thank you for your positive review Aku! We appreciate hearing from customers like yourself who have had a good experience with our customer service and products. We're sorry to hear that the stock levels weren't what you were expecting, we'll make sure to pass this feedback on.

Posted 3 years ago

“Excellent products and great customer service. Prompt delivery. Highly recommended!!”

Helpful Report

Posted 4 years ago

Thankyou for taking the time to leave us a review Keith! We always appreciate and welcome feedback of any kind. Thankyou for choosing Gym Direct and we hope you're enjoying your new products!!!

Posted 4 years ago

Gym Direct is rated 4.4 based on 1,770 reviews