Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.43

4.4 Rating 1,768 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 8th August 2025

Anony****

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great product! Really easy to assemble and everything fit perfectly! Fast delivery and kept in contact every step of the way. Would definitely recommend Gym Direct!”

Helpful Report

Posted 3 years ago

“Great service. Team are very helpful”

Helpful Report

Posted 3 years ago

We are so happy you enjoyed the service and we could provide a great product, we look forward to see you around in the future. Thanks Rob. - GD

Posted 3 years ago

“Showed up when they said it would”

Helpful Report

Posted 3 years ago

So happy we could provide a fast and satisfactory service, we hope to see you around in the near future, enjoy the new gym equipment. Thanks Ben. - GD

Posted 3 years ago

“Took over a month to get an in stock item I bought dispatched, and only after I contacted them did it eventually get dispatched. Did get a quick initial reply but heard nothing for over a week until I had to follow up again after they said they'd "look into it". Gave this company the benefit of the doubt after the initial covid rush years ago but it doesn't seem their customer service is much better now.”

Helpful Report

Posted 3 years ago

We appreciate the feedback and comments and looks to use this to work with our couriers to speed up their delivery process, we do apologize on behalf of the courier company for the delayed items and hope we can provide a quicker more responsive service in the future, with this knowledge we can move forward and improve. Thank you. - GD

Posted 3 years ago

“Excellent products and customer service!”

Helpful Report

Posted 3 years ago

We appreciate the 5-star review, Alex! we are so happy you are enjoying the products and we could provide a great experience, we look forward to seeing you around in the near future :) Have a great day, thank you. - GD

Posted 3 years ago

“Item was purchased but had manufacturer fault. Gym Direct was prompt with their communication via email and with their options in trying to solve the problem. Decided on a refund and Gym Direct was happy for the item to be returned and my refund was given quickly. Overall the customer service in my situation was great from Gym Direct.”

Helpful Report

Posted 3 years ago

We appreciate the 5-star review even after the experience you had, means a lot, we have now updated the website and we are glad we could get this situation resolved for you in a fast and clean fashion. We hope to see you in the near future and please don't hesitate to get in contact with us if you have any questions. Have an amazing day, thanks Tim. -GD

Posted 3 years ago

“Exactly what I needed at a brilliant price. Good quality and happy with my purchase.”

Helpful Report

Posted 3 years ago

“Fast delivery! Great products! Easy transaction!”

Helpful Report

Posted 3 years ago

“Very reasonable. Price good quality”

Helpful Report

Posted 3 years ago

“Hey guy's gymdirect is far the best in quality equipment, great price and awesome customer service I've purchased a very thing's plates, bench, kettle bells, full cage and a few Olympic bars. my next purchased is leg press and air assault bike...”

Helpful Report

Posted 3 years ago

“I still Havnt received my Olympic bar”

Helpful Report

Posted 3 years ago

“Fast delivery, almost too fast.. I got an email saying my delivery was on the way and a few hours later it arrived to me in Canberra.”

Helpful Report

Posted 3 years ago

Thank you for your great review of Gym Direct, and for letting us know how happy you are with our fast delivery. We're glad to hear that we were able to get your order to you quickly and that you're enjoying your new equipment. We appreciate your business and look forward to serving you in the future.

Posted 3 years ago

“Excellent customer service, good products.”

Helpful Report

Posted 3 years ago

“Not delivered yet in spite of chatting with Michael and promise of delivery on 24th June”

Helpful Report

Posted 3 years ago

Hello David, I'm sorry to hear that you have yet to receive your order. I can assure you that we are doing everything in our power to get it delivered as soon as possible. Our team is working hard to ensure that all orders are shipped as soon as possible. I apologize for the inconvenience this has caused and I would like to thank you for your patience and understanding. If there is anything else I can do for you, please do not hesitate to let me know. Thank you,

Posted 3 years ago

“Happy with the purchasing experience.”

Helpful Report

Posted 3 years ago

“Awesome as always. Fastest delivery in the universe. Great product cheers.”

Helpful Report

Posted 3 years ago

“Gym direct have always had great quality products for very competative prices, I always check out Gym Direct first, great company to deal with.”

Gym Direct 5 star review on 29th June 2022

Helpful Report

Posted 3 years ago

Hi Steven, What an awesome setup, we are so happy you are enjoying the equipment, keep killing those workouts and take care :)

Posted 3 years ago

“Fast shipping.”

Helpful Report

Posted 3 years ago

Hi Sean, We appreciate the 5-star review and we are glad we could provide a fast clean service. Thank you.

Posted 3 years ago

“I received what I ordered and the price was good but delivery was too slow. It was several days before the items where packed by the warehouse and the warehouse is only 1 hour drive from my house!”

Helpful Report

Posted 3 years ago

“Prompt delivery (within two weeks or so), after being told the item was not in stock at the time of order. The delivery driver could have been a bit more customer-oriented - the item was dropped at the front door without any notification of its delivery ie., no doorbell or knock. If that had happened the item could have been dropped at the front of the garage door and both the driver and myself would have saved some energy. Despite that however the item is of good quality and finish, and I am enjoying using it.”

Helpful Report

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,768 reviews