Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.43

4.4 Rating 1,768 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product. Easy to order, easy pick up, returned one item only because it wasn’t required. No problem at all. Money refunded immediately. Customer service outstanding.”

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Posted 3 years ago

“I ordered the Muscle Motion Bumper Plate and Barbell Storage Rack for very small gym room. The unit is small but extremely strong for its size. It fitted in a small area with no restrictions on being able to access both sides of the rack. I’m really impressed with the rack, the very competitive price and most of all the service I was provided by Gym Direct. The delivery service was very quick. I will definitely use Gym Direct again”

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Posted 3 years ago

“Still have not received my order”

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Posted 3 years ago

Hi Cam, I'm sorry to hear that you have yet to receive your order. Can you please reach out to our support team at sales@gymdirect.com. They will be more than happy to help get this sorted out for you. Thank you, Gym Direct

Posted 3 years ago

“Very impressed with Gym Direct, excellent communication and very prompt delivery.”

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Posted 3 years ago

Thank you for choosing Gym Direct, Michelle! I'm glad to hear that you're impressed with our communication and delivery. We strive to provide the best possible customer service and appreciate your business.

Posted 3 years ago

“Good coms online, item arrived slightly damaged which looked to be during the handling process (damaged box) - recommended.”

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Posted 3 years ago

Hi David, thanks for your review of Gym Direct! I'm glad to hear that you found our communication online good but sorry that the item arrived slightly damaged. Unfortunately, damage during the handling process is something we can't avoid sometimes. I'm sorry about any inconvenience this caused you. I would recommend that you contact us directly if you have any further problems with your order as we would be more than happy to help resolve them. Thanks again for your feedback and I hope you'll continue to shop with us in future.

Posted 3 years ago

“Quality item very good communication”

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Posted 3 years ago

“Awesome customer service, very fast delivery and products are five star ⭐️”

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Posted 3 years ago

“Efficient delivery”

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Posted 3 years ago

“Brilliant product and super fast service. The plate rack is well designed and strong.”

Gym Direct 5 star review on 13th June 2022

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Posted 3 years ago

“Terrible rack and bench. I had to throw it away in the bin.”

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Posted 3 years ago

Hi Andrew, sorry to hear you had such a bad experience with our rack and bench. We take product quality seriously and would love to get more information from you about what went wrong. Please email us at support@gym-direct.com so we can help rectify the situation. Thank you, Gym Direct

Posted 3 years ago

“Wrong size for what i wanted.. not specified in your description”

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Posted 3 years ago

Hello Paul, Thank you for taking the time to leave a review. I am sorry that the size of the product you received was not what you were expecting. It is very important to us that our customers are happy with their purchases and we try to be as clear as possible in our product descriptions. If you have any further questions or concerns, please do not hesitate to reach out to us. We would be happy to help in any way we can. Sincerely, The Gym Direct Team

Posted 3 years ago

“I bought a leg extension from gym direct was so sceptic as I only buy from eBay and don't trust Alot of websites. I paid for the peg extension on a Monday by the following Monday my product had arrived.”

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Posted 3 years ago

“Equipment very good but very slow shipping.”

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Posted 3 years ago

“Equipment is great, delivery was fast, service was awesome.”

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Posted 3 years ago

“Gym Direct are super quick at delivering my gym equipment, quicker than other online gym stores! Thanks Gym Direct 👍👏”

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Posted 3 years ago

Thank you for your review of our bumper plates, Eva! We're so glad to hear that you're enjoying them. They are a great addition to any home gym! Thank you for choosing Gym Direct and we hope to see you again soon.

Posted 3 years ago

“Good pricing, good communication and fast delivery , very happy with the service.”

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Posted 3 years ago

Thank you for your positive review of our services, Kane. We're happy to hear that you've had a positive experience and that we were able to meet your needs quickly and efficiently. It is feedback like this that helps us continue striving to be the best in our industry. If there is anything further we can do to assist you in the future, please don't hesitate to let us know.

Posted 3 years ago

“Great service, showroom and pick up from warehouse. And good products are just a bonus!”

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Posted 3 years ago

Hi Gus, thanks for your kind words! We're glad you're happy with our service. :)

Posted 3 years ago

“Items were delivered as described. Good product. Well packaged”

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Posted 3 years ago

Thank you for your purchase of our home gym equipment Paul! We're glad to hear that you're happy with the product and that it was well-packaged. We appreciate your business and hope to serve you again in the future.

Posted 3 years ago

“Happy with my purchase! arrived in just a few days and was exactly what I expected. Thank you”

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Posted 3 years ago

Thank you for your review, Lisa. We're glad to hear that you're happy with the product and that it was well-packaged. We appreciate your business and hope to serve you again in the future.

Posted 3 years ago

“Great product and fair price. Delivery was easy and communication as well! -Morgan Grappling Dummy.”

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Posted 3 years ago

Thank you for choosing Gym Direct, Carlos. We're glad to hear that you're happy with your purchase and that the delivery process and communication went smoothly. We appreciate your business and hope to serve you again in the future.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,768 reviews