Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,365 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked my granddaughters car in for a dash cam to be fitted which I paid for for Christmas present Now the man who fitted told her she had a fuel problem and would need a diagnostic test which would cost £50 she phoned me and ask me what should she do I informed her that my son her uncle who is a AA man will carry out the diagnostic teat which he did and found nothing wrong and advised me to put in this review about Halford so so mecanics trying to rip young drivers off myself and the rest of our family will not be using Halford again o yes another thing she wanted a battery for her key and was told that she would have to go to a main dealer and get it programed in but was not true as mu son fitted new battery job done”

Helpful Report

Posted 2 years ago

“We purchased an electric scooter and the mud guard broke after hardly any use returned it to the burton on trent store which the technician said he would order the part and advised us we could still carry on using the scooter even though there was also no light on it as its fixed on rhe mud guard .I got a call the next day to say the part was out of stock untill end of march 2023 which means we have to wait 4 months .no alternative was offered even though we were advised we could carry on using the scooter with no back light .rang customer service 3 times to be told it has been passed on to another team this was passed over on the 14th of November its now the 29th rang today they would not put me through to the customer complaints department promised a call today .Guess what no call absolute diabolical service one very unhappy customer also asked to speak to the manager of the store who I was told couldn't speak to me as he was too busy on the till”

Helpful Report

Posted 2 years ago

“Took my bicycle in for service and was told that it would be ready in the next day or two. Now I learn that it might take six days or more. Why couldn’t I be given a particular time slot instead of leaving the bike gathering dust in a back room until someone gets round to doing their job? Customer service phone line next to useless. If your bike needs work, take it to anywhere others than Halfords”

Helpful Report

Posted 2 years ago

“Cam from watching a video online of someone debating the price raise from them selling a ebike for £400 then when Black Friday comes they selling it for 495. Terrible”

Helpful Report

Posted 2 years ago

“Thank you for your prompt response Harriet. To be honest I’m not interested in having the store manager call (Damien) I believe? The fact is your customer service representative who I called at 15:21 hrs today put me on hold could not find the order details spoke to the store and passed on my details mobile number so the store could call me back. At no time were we emailed or phoned with an update on our order. Then Damien made me out to be a liar by saying that’s not what they do and they’ll just tell you your details were passed on. I wholeheartedly believe that my details were given to the store and no one could be bothered to call me. If it’s true that there are issues with your IT systems they should be resolved. It was excuse after excuse and rebuttal after rebuttal with no apology from Damien. Who incidentally was busy laughing and joking with two female staff and not paying attention to customers when I entered the store. Entering into a conversation with the store manager will not resolve anything. He can email me if he chooses. My time is precious I spent a considerable amount of time which was wasted on phone calls and now replying to this email.”

Helpful Report

Posted 2 years ago

“So disappointed with Halfords. Was told my car needed 2 bulbs at the rear. The fog light and the rear brake light. Left my car and they fitted these. I went back to store and paid and collected my keys. It turned out that they had told me I needed a rear fog light left side that was not needed and not even wired for use. They charged me for no reason. When the bulb was fitted it would have never worked as there is no electrical connection to it. The fitter would have known immediately, but still 1. did not inform me 2. charged me for the bulb and the fitting. Worse still is getting through to the store to complain. I rang and you get through to South Africa call centre... they are polite but do nothing except leave you on hold now happened 3 times and was told 1st time store will ring you... they don,t second time told same ... no call ... third time ... told putting you through then the line disconnects after hearing a voice with a south african accent supposedly from netherfield nottingham... I now have to contact the CEO Graham Stapleton by email his email address is on the internet. Of course i still await a reply... Please be warned Halfords are retailers that are interested in selling products whether you need them or not !!! they seem to have no functioning customer service that will help you at all and cannot even get the smallest details right.. be warned stay away from Halfords”

Helpful Report

Posted 2 years ago

“I bought a set of boltless shelving online. Arrived prompt and was excellent. Two days later noticed Halford had set up a recurring payment from my debit card. Advised by bank to contact customer service. Customer service absolute joke. Case made 7th November and promised call back within 2 days. Nothing. Called 11th November. Constantly put on hold by staff who were rude and not helpful. Told there was no case created. After threatening to report to my bank eventually put through to a young lady who told me nothing on their system. Sent a screenshot show recurring details. Though she was pleasant was very disinterested. I asked for email stating recurring payment not on system so can inform my bank. Still waiting for email. Can't trust Halfords so never buying online again from them. Hopefully my bank will now help”

Helpful Report

Posted 2 years ago

“Taken my bike to nuthall road halfords for repair... it's a carrera which halfords make. It's in for repair in may with a quote of £250, they call me in November to inform me they are not repairing the bike because it will cost £400. Disgusting customer service.”

Helpful Report

Posted 2 years ago

“Review of Halfords Retail Tim Murphy 32 reviews GB Rated 1 out of 5 stars I ordered a set of Walser Alessandro… I ordered a set of Walser Alessandro Seat Covers Online for delivery to Sunbury-on-Thames Store. Never received a text message or email to say they were ready for collection. I attended the store and was pawned off with set of Halfords own Brand and assured that they were Walser Seat covers. I contacted Halfords customer service in an attempt to resolve the issue but were of no assistance or apologetic to sort the problem. Halfords clearly advertised Walser Seat covers online and I expected to get what I had ordered. I reordered in store hoping that would solve the issue but I was again given Their own brand. Halfords how can sell an item online advertised as Walser and send me your own brand, clearly a breach of the Trades description Act /Consumer Rights Act 2015. There is absolutely no mention on your website that the Walser Seat Covers are repackaged in your own Brand. As for Customer service its a big Minus from me. Date of experience: October 31, 2022”

Halfords 1 star review on 31st October 2022

Helpful Report

Posted 2 years ago

“Let the following review via Halfords and Trustpilot “ Waste of space chippenham branch. Once again a wasted journey to Chippenham branch, This branch next to never sends you ready to collected updates and if you bring this up in store they will say just come in at said collection time BUT then like today you find your order is taken online and paid for saying ready to collect in one hour and they say sorry we were just about to call to say we cannot find any in stock so another 15 miles of fuel and time wasted.” And guess what Halfords had it removed as they claim it didn’t meet their criteria 🤔 just shows how you cannot trust company reviews when they can moderate them.”

Halfords 1 star review on 26th October 2022

Helpful Report

Posted 2 years ago

“Avoid at all costs, especially for bike maintenance. They took ten days to do a bad job on a simple repair, twice, and then took two months of chasing to give a refund. Appalling customer service. They have lost me as a customer for my car MOT & service, which I used to have done there – they’re obviously incapable of resolving issues so I just can’t trust them.”

Helpful Report

Posted 2 years ago

“Halfords have zero customer support Halfords have zero customer support. My wife bought a motorcycle battery on order from Halfords sunbury branch.The order was cancelled by them. My wife rightly wanted her money back as it was bought at the sunbury Halfords store. They said they couldn’t give her a refund because the money was up in the cloud and they didn’t have it and to phone customer service. They also couldn’t give her money back. Surely the sunbury Halfords store should refund on her bank card from which it was paid from, but no! The manager of sunbury branch was contacted by the staff and she didn’t want to no either. My wife is still waiting for her money back, this is totally unacceptable.”

Helpful Report

Posted 2 years ago

“appalling attitude. all I was trying to do was unsubcribe from mailing. the website says use their live chat. the live chat doesnt recognise 'unsubcribe'. Called customer services. person said 'please hold' never came back. Tried again 2nd said I had to be transferred to head office to unsubcribe. unbelievable but 'tranferred to head office' meant left on a silent line for 6mins. rang head office reception who put me through to resolution team. An outgoing message that suggested it would be putting you through to someone then just cut you off. Will never use Halfords again if I can find another retailer. I never write reviews but thinking of joining Twitter just to explain how pathetic this is -just to stop me unsubscribing from a mailing.”

Helpful Report

Posted 2 years ago

“I ordered a schwalbe tube with fitting. After fitting got some old tube that 2 days later exploded damaging my tire. Luckily I was fine even tho I was biking on a very busy street. Avoid!”

Helpful Report

Posted 2 years ago

“Had a frame snap,despite ordering the frame 4 times and having to call for over an hour in total I'm still bikeless 29 days later,20 days after they said it would be complete THINK BEFORE BUYING A BIKE FROM HERE ESPECIALLY THE HARLOW STORE,SHOCKING CUSTOMER SERVICE”

Helpful Report

Posted 2 years ago

“Checked website before traveling to the Horsham branch to collect the item which it said it was in stock, only to be told that it was unavailable. The young assistant told me that it wasn't Halfords fault and they only do a stock take once a year, and his whole attitude was dismissive, and he said they get the same problem all the time. I asked to speak to a manager, and in the meantime another assistant tried to help by checking the website instore, and it said they had 8 items available, but he couldn't find any despite looking for them. I find the whole experience unacceptable, this has happened to me on three previous occasions, and I think the whole experience is totally appalling, and the website a complete joke, and if it weren't for the fact that I have £60 worth of Halfords vouchers, I would never use the shop again.”

Helpful Report

Posted 2 years ago

“Never purchase bike from them. You will not get it. I purchased bike from then in the store but they had to ordered to the store and build up. They scheduled me with the date to come and collect. On the day somebody called telling me the bike will not be ready today because they have a backlog but the bike is in the store and will be ready by tomorrow. They re-scheduled me for next day. I came next day just to hear that not only the bike is not ready but also is not even delivered to the store yet. They were unable to tell me when the bike will be delivered maybe tomorrow. I went the next day (no calls to tell me not to come because bike is not ready) and again bike not even delivered. This was going on to the point i had enough to request refund. First member of staff told me i can do it over the phone. Which i learnt later was lie. As i called them next day again the first one i spoke told me that all is sorted. Then another one call me to tell me that is not, i need to come to the store with the card. They just don't their own procedure, with two of them telling me that can be done over the phone. I got to the store really furious already. They were moving me from till to the till because apparently they were not able to do it on that one, the next one didn't work so i was pushed to the one with huge queue. I think this was malicious because i dared to request refund so they vile to me . But how long you can wait for a bike Jeeez. Unprofessional, untrained staff and callous and malicious.”

Helpful Report

Posted 2 years ago

“Do not make an online order with this company they will charge you for goods that you have not received. Customer service is an absolute joke. Unbelievably poor I don't know how they keep any Customers.”

Helpful Report

Posted 2 years ago

“Do not attempt to book a windscreen repair with this company. Apparently they have no means to undertake windscreen repairs in the rain! Something they fail to mention when you are booking your appointment online. The just cancelled mine today when due to arrive. Strange that a company should branch out in to mobile repairs at our homes with no means to allay bad weather. Even stranger giving the normal UK weather. They are planning to fail themselves and you. Vote with your feet - this company is just a shop not a customer serving supplier, keep clear as I will be from now on.”

Helpful Report

Posted 2 years ago

“Unable to provide replacement battery and charger for Coyote Connect electric bike purchased from Chester Greyhound store six years ago. This makes the bike now unfit for purpose. The staff at the store were polite and considerate but helpless because of the lack of backup in the system. The charger literally exploded on connection to the electricity supply. Fortunately I was unhurt. Subsequently After numerous visits and conversations . I was told they could not do anything for me thus making the bike absolute although mechanically sound. Because I am 86 years old the powered support was necessary for me to enjoy cycling. A huge disappointment and clearly no service support available for a bike bought for £599 six years ago. A very indifferent response from Halfords.”

Helpful Report

Posted 2 years ago

Halfords is rated 2.5 based on 1,365 reviews