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Halfords Reviews

2.6 Rating 1,298 Reviews

38 %

of reviewers recommend Halfords

Company Reviews

2.6

Based on 1,298 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Halfords 5 star review on 13th June 2023

Halfords 1 star review on 2nd January 2023

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 26th October 2022

Halfords 1 star review on 22nd May 2022

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a frame snap,despite ordering the frame 4 times and having to call for over an hour in total I'm still bikeless 29 days later,20 days after they said it would be complete THINK BEFORE BUYING A BIKE FROM HERE ESPECIALLY THE HARLOW STORE,SHOCKING CUSTOMER SERVICE”

Posted 1 year ago

“Checked website before traveling to the Horsham branch to collect the item which it said it was in stock, only to be told that it was unavailable. The young assistant told me that it wasn't Halfords fault and they only do a stock take once a year, and his whole attitude was dismissive, and he said they get the same problem all the time. I asked to speak to a manager, and in the meantime another assistant tried to help by checking the website instore, and it said they had 8 items available, but he couldn't find any despite looking for them. I find the whole experience unacceptable, this has happened to me on three previous occasions, and I think the whole experience is totally appalling, and the website a complete joke, and if it weren't for the fact that I have £60 worth of Halfords vouchers, I would never use the shop again.”

Posted 1 year ago

“Never purchase bike from them. You will not get it. I purchased bike from then in the store but they had to ordered to the store and build up. They scheduled me with the date to come and collect. On the day somebody called telling me the bike will not be ready today because they have a backlog but the bike is in the store and will be ready by tomorrow. They re-scheduled me for next day. I came next day just to hear that not only the bike is not ready but also is not even delivered to the store yet. They were unable to tell me when the bike will be delivered maybe tomorrow. I went the next day (no calls to tell me not to come because bike is not ready) and again bike not even delivered. This was going on to the point i had enough to request refund. First member of staff told me i can do it over the phone. Which i learnt later was lie. As i called them next day again the first one i spoke told me that all is sorted. Then another one call me to tell me that is not, i need to come to the store with the card. They just don't their own procedure, with two of them telling me that can be done over the phone. I got to the store really furious already. They were moving me from till to the till because apparently they were not able to do it on that one, the next one didn't work so i was pushed to the one with huge queue. I think this was malicious because i dared to request refund so they vile to me . But how long you can wait for a bike Jeeez. Unprofessional, untrained staff and callous and malicious.”

Posted 1 year ago

“Do not make an online order with this company they will charge you for goods that you have not received. Customer service is an absolute joke. Unbelievably poor I don't know how they keep any Customers.”

Posted 1 year ago

“Do not attempt to book a windscreen repair with this company. Apparently they have no means to undertake windscreen repairs in the rain! Something they fail to mention when you are booking your appointment online. The just cancelled mine today when due to arrive. Strange that a company should branch out in to mobile repairs at our homes with no means to allay bad weather. Even stranger giving the normal UK weather. They are planning to fail themselves and you. Vote with your feet - this company is just a shop not a customer serving supplier, keep clear as I will be from now on.”

Posted 1 year ago

“Unable to provide replacement battery and charger for Coyote Connect electric bike purchased from Chester Greyhound store six years ago. This makes the bike now unfit for purpose. The staff at the store were polite and considerate but helpless because of the lack of backup in the system. The charger literally exploded on connection to the electricity supply. Fortunately I was unhurt. Subsequently After numerous visits and conversations . I was told they could not do anything for me thus making the bike absolute although mechanically sound. Because I am 86 years old the powered support was necessary for me to enjoy cycling. A huge disappointment and clearly no service support available for a bike bought for £599 six years ago. A very indifferent response from Halfords.”

Posted 1 year ago

“According to website part in stock. Went to store part NOT in stock. Said could get it in afternoon. At 6 pm said part had not turned up so come back tomorrow morning. Went back next day after 11 - still not there, THEN could not find order ! This is about a week after trying to get a fiesta oil filter, the most common car in uk - NOT in stock mate. Incompetent and a really bad attitude.”

Posted 1 year ago

“If I could give HO STARS AT ALL? I WOULD! What a complete joke of a company! On 26/08/2022, I purchased a front & dash cam package to be fitted at my home on bank holiday Monday. I thought it was strange that the Bolton store was emailing to pick up the equipment from them, which I did on Friday after work. Only to be told at the counter that I could only have it fitted at their store the earliest date would be next Friday and they required my car for two hours, they told me to ring Halfords Customer Service. The next morning on Saturday 27/08/2022 I did & waited on the phone for over an hour, & was told they could NOT FIT THE EQUIPMENT AT MY HOME, I was promised a return call from the manager WHICH NEVER CAME. So I purchased another set of the same dash cam equipment for a second time with a fitting slot of Monday 28/08/2022 and returned the first to the Bolton store later that day for a refund. The fitter arrived early and worked on my car for about an hour at my home, he rang the doorbell and said he COULD NOT FIT THE EQUIPMENT & I would have to the Bolton store because he COULD NOT FIND THE FUSE BOX! He had fitted the front dash cam on my windscreen which did not work & all the rest of the equipment I had purchased including empty boxes were in the front passenger foot well. He drove off & I then rang customer service who offered me a £85.00 fitting refund but could not do anything else until they had their equipment back! They could only do that when I could be fitted in and they were busy on other jobs. IS THIS HOW A CUSTOMER SHOULD BE TREATED?”

Posted 1 year ago

“Complete lack of process means bikes get lost in their unworkable system. TLDR: Dropped my bike for a service check on 6th June, was promised a quote that day, but heard nothing. Called customer support every day for a week (you cant't call the store direct) who promised me that a manager would call me "within 3 hours". Heard nothing. Called intermittently after that then 18 july the manager called with a quote which I accepted he said it would take 5 days. 2 weeks later still heard nothing back. Drove to the store to speak to someone in person. After half an hour they found my bike in the storeroom untouched. They reprocessed it and said that the service would be requoted and carried out as a priority. Now 3 weeks later and they haven't quoted and can't find my bike. Each call to customer support takes minimum 30 mins on hold whilst they try to liase with the store on the phone and they can't transfer you directly. Each trip in person to the store requires an hour or two of traveling or waiting around plus the ULEZ charge as i cant cycle there!!!”

Posted 1 year ago

“I ordered online an on/off battery and fitting at your Stockton store. I arrived and explained what I was there for and the manager immediately said did you book with us or the auto centre, which confused me as I booked it with them otherwise I wouldn’t hav e been there,4 staff were present, there was no, can I help you from any of them. I was asked my name etc which they already had, I relayed it all to them. The girl who fitted the battery then just walked out with the battery and walked outside without any indication, she then got me to move my car to bay to fit it, I wasn’t sure how to pop the hood, she got impatient with me and stormed over to my car door and popped it with a look of disdain. she then complained that the car was too high for her to do it but persevered. I was unaware I then had to have it electronically connect, I’ve since found out from a garage that she should have explained that or at least guided me to get it done. The whole experience was very poor, I won’t be returning to have any of their services or products at any point in the future.”

Posted 1 year ago

“Ordered some bits on line one item not delivered after 2 calls apparently the item has now been sent! 16 days and still waiting....Don't waste your time with these jokers...... its like going back to the 70's”

Posted 1 year ago

“Horrible customer service, waiting over a month for a product and service I cancelled (with plenty of notice) so never received, spoken to several online agents who have promised serval things (such as my refund being processed) that have never happened, emailed my complaint to the resolutions team, no response after 12 days. Still waiting for a response even after an online agent assured me they would have someone look at it so I would get a response in 48 hours, 48 hours have passed and nothing.... It's £20 I need refunding, that's it, not sure why it's so difficult”

Posted 1 year ago

“I went to Halfords back in 2017 for a stereo fitting, after which my power steering stopped working. I went back inside and told the fitter and was told ‘that sometimes happens, just drive it and it should loosen up’. Turns out they had unplugged my power steering and then made me drive it. How incredibly dangerous! Years later after swearing I would never shop with Halfords again, the battery on my car went and they were the only place that could fit me in at such short notice. I took the car in and was told that it was not the battery, the battery was in good health and that it needed to be seen by a mechanic. They then left me stranded in the car park for nearly an hour whilst 7 months pregnant in the boiling hot heat whilst I waited for my husband to come out of work to jump start my car using power leads. After taking my car to a mechanic I have been told it was the battery, now I’ve had to pay mechanic fees on top, on top of hours of both myself and my husband missing work. Once again shocking service from Halfords.”

Posted 1 year ago

“Had mot in Southend booked for 13.15 took afternoon off work only to get there to say it’s cancelled not even a phone call how un professional will never use again”

Posted 1 year ago

“I booked my appointment to get full service and MOT for my car 2 weeks ago at Catford (Rushey Green-463) The appointment was at 8:30am on Saturday 6 Aug but when I got there at 8am the store was close and the staff standing outside waiting for the Manager to open the store who never turned up. They sent me to another location saying that there they will accept my car for the service I booked and paid. When I got to the other location reception staff was unhelpful and said that unfortunately they were unable to help or find a solution for me. It was very frustrating for me because my MOT expires in 2 days and I was Planning to drive for holidays for one week, thanks to Halfords I had to cancel my family holidays as I can not drive my car without MOT. This is what I called not respect for the customers.”

Posted 1 year ago

“After dropping my bike off at the abbey lane store Leicester on Monday the 25th of July for a free bike assessment I was advised what repairs were needed. They kept my bike and I was pleased to receive an email yesterday telling me good news the bike was ready for collection. My husband has just been to collect my bike, which by the way is now unusable. No manager in store to speak with. No one answers the phone either. Absolutely disgracing service. I feel very upset about the whole experience and would recommend Halfords to no one .”

Posted 1 year ago

“Pre booked and pre paid for a service and MOT. It was cancelled at the last moment (told it was cancelled when I took the car in). They couldn't get it done at another local Halfords so I had to get it done elsewhere. I got it booked in for the next day at a local garage. Don't use Halfords if you want a reliable service”

Posted 1 year ago

“Not impressed with bike carrera vengeance been back to shop 3 times since xmas each time a 2 week wait for them to look at it in total spent 200 pounds on new parts even though I took extended warranty I'm sorry I went there won't happen again”

Posted 1 year ago

“Rang to book in to have a battery fitted. Call went well, price okay, had battery in stock at nearest Halfords 20+ miles away. Booked an early slot as I had a busy day. Got up early, drove to Ashbourne for 8.25 appt. Left the car to find a loo, came back half an hour later to be told they couldn't do it! As the couldn't figure out how to get my battery out (Citroen C4)! Offered a refund of my payment, but nothing for my wasted time, diesel etc.! It's hardly a one-man back street garage? Can't believe the several 'technicians' could not find out how to do it! Terrible! Will not use again!”

Posted 1 year ago

“***HALFORDS SUPPLY BIKES WITH BRAKES THAT FAIL, AS THEY HAVE NOT BEEN ASSEMBLED CORRECTLY***. £400 bike purchased and delivered with little to no fluid in the hydraulic braking system. Extremely dangerous scenario as brakes partially worked and failed during use. Despite being delivered faulty and raising this with customer services I was advised to RIDE this death trap to the store at the risk to myself and the general public as the delivery service CANNOT uplift the bike!! How can a delivery service function without the ability to return/collect faulty items. Over 11 hours spent on the phone and twice waiting at home for a local store employee to collect which on both occasions failed to turn up (no phone call/email NOTHING). Store staff and online staff blaming each other for the above with no solution forthcoming. A replacement could have been sent and the faulty bike returned in the replacements packaging but NO; Halfords would not do this as this would mean I would have 2 bikes in my possession - despicable and well outside of consumer rights. After finally having enough of my mistreatment I finally asked for a manager and was refused by Elaine on customer resolutions - who btw, hung up intentionally and ignores any emails sent to her, unbelievable. This has to be the worst customer services experience I’ve ever been through and I still have a bike (Carrera Hellcat) with no brakes. NEVER EVER buy a bike from this company if you value yours and your family’s safety and i have over 2k’s worth of their bikes in my garage but never again. Their head office phone number forwards to a voicemail that is unsurprisingly full. My next step will be an ADR with the retail ombudsman -please if you’re reading this; learn from my experience, this is not the same company I have used many many times over the years.”

Posted 1 year ago

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Halfords is rated 2.6 based on 1,298 reviews