Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,377 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,377 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER A BIKE ONLINE THEY ARE DEATH TRAPS. Recently spent £960 on a bike. Paid extra to have delivered built and it came as bike parts in a box. No paperwork of guarantee or parts checked etc. This was a birthday present but it gets worse! We called to be advised someone would call back with a refund for the build that didn't happen and options. Never happened. Still not the worst part! We built the bike ourselves according to the instructions. My son then proceeded to ride to the local bike club and had the bike checked out by qualified technicians... now it gets bad! The handlebars were waiting to come apart. The tyres were barely pumped up. Breaks weren't responding. Gears bent and forks totally faulty! Basically had he jumped a kerb (the minimum its performance is built for) he'd be seriously injured if not dead! We took to Halfords store where the staff were very good. Sorted the bike out and were equally appalled at the 'death trap' we had paid almost a grand for! Proceeded to take it up with head office where my son's safety and their failures they valued at £50 compensation!!!!!!!!!! Needless to say we are now seeking legal advice. This cannot happen to another person!”

Helpful Report

Posted 1 year ago

“Went into the Haverfordwest branch,the sales assistant was good and I agreed to order the recommended Sat nav online and a slot for fitting it...what a joke,the website is a nightmare,kept stating that the item was not available in my nearest store,nearest store available was 2 hours by road,could not contact the store directly,eventually had a phone call which ended with the Halfords person agreeing that I should go back to the Haverfordwest store buy a sat nav there not have it fitted but to run it from the cigarette lighter socket....rubbish service and a complete waste of time.”

Helpful Report

Posted 1 year ago

“just went to replace my battery which was on warranty.. they guy at their rugby branch was so rude I can not explain in words. mostly halfords is any way expensive on top of it their policies and customer service is worst than other retailers like carpartforless they are super amazing in thier customer service.”

Helpful Report

Posted 1 year ago

“Waiting for my refund for tyres which haven't been fitted becouse one of my wheel nut key is different .I decided to buy two tires on eBay instead becouse wheel nut remove will cost me money so instead of pay 235 in national tyres I will pay half price including fitting on eBay for cheaper ,but grip A tyres .I don't know why they haven't gived me refund yet,the waiting time is so long .”

Helpful Report

Posted 1 year ago

“AVOID!!! Sold me a Carrera bike in Nov 21 that broke after a day. Repaired (incorrectly) and over 2 years I've had it back 3 times with the same fault. Found out last week that the issue causing this reoccurrence was obvious was never repaired. This issue was there from purchase and my son has been at risk the whole time he's been riding it. I have evidence that the fault was there from purchase and they've refused a refund because they can't see the image properly and it's 2 years later. Can't let him out on it now and have to buy a new one. Customer services siding with the store despite all my evidence. I will never use Halfords again.”

Helpful Report

Posted 1 year ago

“Truly terrible Truly terrible Not worth one star. Awful place, no customer service, I asked for advice, didn't get it, just a shrug, as the bored Halfords person was keen to move on to next customers. Ended up wasting my money on something I couldn't use. Unable to even contact Halfords to discuss, no reply to emails... such a shame, as a cyclist (& motorist) I have always shopped there, will have to find somewhere else in future.(DUMFRIES STORE) Not only this, they REMOVED my review from their website, rather than address the problems.”

Helpful Report

Posted 1 year ago

“Ordered item online. Said it was available at my local branch so used "Click and collect" . Then got a phone call from the branch to say that the item was unavailble at that branch. When I pointed out what the website had stated, I was told this was due to an "error" in the stock program. I was advised to go to the next branch, 25 min drive each way as they had 2 items in stock. When I asked how they knew this, they said they had looked it up online(!) When I pointed out that this had already proved unreliable, They suggested I phone the branch directly to check. The phone number you get online is the same for all branches and reaches a central switchboard - I was told you can't contact branch directly. Working through the steps in the recorded menu it initially told me to check stock online - which was particularly annoying as this is how the problem started. When I finally got through to a human being I explained, and the lady said she would contact the branch for me to check their stock. Shortly after, she got back to me to say that the branch were not answering her calls, so she could do nothing for me, End of call.”

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Posted 1 year ago

“Totally useless company, waited all day, they then call at 5pm to cancel. Never again”

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Posted 1 year ago

“Ordered wiper blades yesterday and fitting at local National Garage today. Made garage appointment . Arrived -no wiper bladeshad arrived . National attendant used F word to describe Halfords website in front of my 4 year old Grandson. asked for refund. Never again.”

Helpful Report

Posted 1 year ago

“Hey there… how can I fix my issue with the bike light from your shop? It’s still damaged and you are closed in Claptham junction… You should block people on the chat support… I have the receipt online. You should have an option to fix the customer issue and to stop selling very low quality items.”

Helpful Report

Posted 1 year ago

“I order car part to come on 26/9/23 did not come 28/9/23 it will be there I have shares in halfords wich I will sell”

Helpful Report

Posted 1 year ago

“I had such a terrible experience with Halfords customer service. They were very unprofessional and totally useless. They couldn't help me to order online, I tried both chat and phone, and then they sent me to the physical store where they were equally useless. This ruined my day! On the other hand, I am very happy I didn't make an expensive purchase with them and didn't get me into an even worse situation.”

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Posted 1 year ago

“I would Mark this in minus but there isn't an option to do this I booked tyres to be fitted at my home knowone turned up and no telephone call when I called to find out what happened I was told there was no booking on the system even though money has been taken from my bank account on my motor club membership it now says order completed I have emails confirming the booking but no order number on these emails I do have cctv out the front of my house which will confirm knowone came to fit the tyres to my car. I totally disputed with the service from Halfords and I would like to escalate this complaint.”

Helpful Report

Posted 1 year ago

“Halfords know I am autistic and have mental health struggles on top due to trauma, hence the reason a bicycle was so critical to my well being. However for more than one year they have left my complaints unresolved and it is still dragging on to this day. I purchased a bicycle from them and the moment I got it there was a weird clicking noise. I then kept having problems but their mechanical staff further messed it up with botched repairs. The manager of my now closed local store Dagenham Merrilands was terrible and declined to put it right, in which I asked for a refund. I was then fobbed off repeatedly by their complaints team that a regional manager would be in touch. This went on all last year into this year. I had to scrap that bike in the end as it was unusable, I had to plod along for months upon months with that faulty bike . I have been robbed of money and use of bike and have no bike now. To do this to a healthy customer is bad enough but to do it to an autistic person with health problems who cannot drive and relied on a bike for mental relief is truly cruel. What the hell is wrong with this company? I offered proof of everything including my disability, health problems and trauma events.”

Helpful Report

Posted 1 year ago

“Why do Halfords sell E bikes but dont hold stock like battery chargers seems stupid then you go to order and you have to take in all documents we went in this morning took battery and charger as we didnt know if it was battery but turns out its the charger we need ok you think we will buy one not that simple you need receipt which we had and go through like an iterigation to be told they will only see the order Monday then they cant say how long it would take to get here. No wonder people are buying on line and getting the wrong one which causes fires. Just had another email after sending in picture of reciept they wanted more pictures i want a charger not the crown jewels never buy a bike from Halfords cant get basic repairs without giving your whole life had send a picture of the bike.. what are they doing trying to ruin their own company”

Helpful Report

Posted 1 year ago

“Purchased an ebike online from Halfords. Despite promises it arrived without tools so had to buy some from... halfords in Chelmsford. The key for the battery cannot work, cannot slide the battery out and the handlebar has been put in too tight. Important to tell: halfords has no customer services, the people who answer the phone and on the online chat are in South africa and have absolute technical knowledge of bike or cars. To return your bike or to get help you will need to bring your bike you just bought from them to their nearest store. This means that I now need to spend my pension to hire a transport to get my bike back to them It probably be a return as I now have enough. Please halfords do close down.”

Helpful Report

Posted 2 years ago

“Absolute rip-off bike servicing. Paid £60 for a silver service and they wanted an additional £20 to 'fit' two brake blocks. A job that would have taken the 'technician less than a minute!”

Helpful Report

Posted 2 years ago

“I ordered 4 tyres for over £500. I booked them into be fitted 2 weeks in advance. I got 2 reminders, one by email and 1 by text reminding me to be there this morning. I got there this morning. The tyres had not been sent to the Halfords fitting station. I was told I would have to wait days for a refund. My lesson DO NOT TRUST HALFORDS THEY ARE USELESS In fairness after 3 phone calls to Halfords - their system cut me off twice - I got a really helpful bloke who raised a complaint for me and who apologised profusely.. but I still have no tyres and I still have not got my money back. Halfords have this fancy website with tyre prices etc. but in reality, it seems that they are just hopeless. They either don’t have the tyres or they don’t bother sending them to their their fitting centres. I would strongly recommend that people find other companies to use to get things done, or to buy and fit tyres.”

Helpful Report

Posted 2 years ago

“Hi everyone, just to give you heads up. NEVER ORDER FROM HALFORD’S ONLINE!! Because they have the worst customer service I have ever come across. I ordered a scooter £38 online I never received it because the delivery driver delivered to the wrong address which you can see on the map. I called them up numerous of time and told them what happened they put me through the enquiry team who told me to wait 48h for an answer but NO ANSWER. I had to call and email them again and told me the same thing to wait 48h and this happened many time during 3 weeks but still NO ANSWER and today I called them 5 times and I got cut off 5 times I managed to get 3 of the customer service ladies names who are Pumza, Sandra, and Surprise who told me to wait and eventually cut me off. This is unacceptable from a well recognised company to have such a poor customer service. I haven’t received my scooter and I’ve been ROBBED from HALFORD. NEVER ORDER FROM HALFORD ONLINE OTHERWISE YOU’RE GOING TO BE SPEAKING TO SOMEONE FROM THE OTHER SIDE OF THE WORLD WHO DOESNT HAVE A CLUE WHAT YOU’RE TALKING ABOUT AND YOU’LL END UP LOSING YOUR MONEY. Case number is 20298081”

Helpful Report

Posted 2 years ago

“Still no refund and no contact from customer service after nearly 4 weeks! I bought an electric coolbox and mains adaptor online on 1st June. It wasn't going to be in stock till 8th June which was after we left home to go on holiday, so I asked to collect it from Carlisle store on 8th June. However, when I got there I realised it would not be suitable for our car, so the Carlisle store cancelled the order, and said I would receive an email from Halfords confirming that the order had been cancelled, and I would receive the refund to PayPal as that was how I had originally paid. But no email or refund has arrived. On 25th June we were passing through Carlisle again on or way home, so we called in and I spoke with them again. They were very concerned to hear I had not received the refund or an email. They checked the store records which said the refund had been made. As there was nothing else they could do, they said I should phone customer service and gave me the number. I phoned, but the person who took the call was unable to put me through to the refund department because they wouldn't answer the phone. So I tried the chat line instead. But the chat person said they'd ask the Carlisle store to phone me, and there was nothing else they could do. They gave me an "action" number: 20370409. Then they disappeared. I emailed the customer service department, but have not received even an automatic acknowledgement. I sent a message via Messenger, which has been seen, but not acknowledged or replied to I'm really concerned about this, Halfords customer service have my money, and I want it back! I'm wondering if you have sent it to someone else by mistake? I have been a loyal Halfords customer for many years, their products and shops are excellent, but their customer service department is abysmal.”

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Posted 2 years ago

Halfords is rated 2.5 based on 1,377 reviews