Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service Fantastic staff”

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Posted 5 years ago

“Had a problem with a full set of mats. Had a problem with a full set of car mats I bought for a Ford Mondeo from Halfords of Newport Gwent. I tried to fit them a week after only to find that they would not fit, While at the store on Monday 13th May, I spoke to an assistant about the problem I had with the mats. The assistant went out of her way and suggested a remedy that I thought more than fair to resolve the problem. Her name was Paige & if you have more staff with the same attitude that she has you can be proud of the service they give to the public. Thank-you Paige.”

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Posted 6 years ago

“Staff and manager named stephanie so helpful at the sheffield queens rd depot”

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Posted 6 years ago

“Fantastic staff who really know their stuff and keen to help”

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Posted 6 years ago

“Fantastic service at an excellent price! I took my bike in to Halfords for advice on its condition. Rob and David at Guiseley were great in advising on my bike’s requirements, with a new sprocket, chain, brake pads and cables fitted at a cost much less than I expected. Highly recommended!”

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Posted 6 years ago

“Very help full staff and easy and quick window screen fix”

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Posted 6 years ago

“Always helpful with very knowledgeable staff. If products not in stock they go way beyond helpful to get it for you. Advanced series of tools are top class”

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Posted 6 years ago

“My customer experience at Halfords Telford Forge Retail Park yesterday was brilliant! From entering the store and speaking to Mel to the fitting of my Freelander head light bulb by Mathew was a flawless, old fashioned, polished service that you just do not get anywhere these days. These employees of Halfords have pride in their work and are to be commended for their customer service.”

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Posted 6 years ago

“Needed a car fob battery, ordered it online and was ready to collect within the hour.”

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Posted 6 years ago

“Very Helpful Staff :)”

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Posted 6 years ago

“I had a stereo fitted to my VW van at the Shrewsbury Merle Brace branch. The job was carried out by Liam who carried out a swift and professional fitting including running a new wire to power the stereo which now means it longer trickles down my battery. Great job Liam!”

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Posted 6 years ago

“I bought a dash cam from Halfords in Skegness also had it fitted there, Keith the guy who fitted it for me done a really good job cannot see any wires showing and explained everything to me on how it works. I am very pleased with the job Keith as done well done Halfords.”

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Posted 6 years ago

“We went to Halfords Cortonwood today to buy our son a bike for his 6th birthday, he chose a bike he had his heart set on & the member of staff said they didn’t have it in stock in that store. He found us one in the Barnsley store & made a phone call stating that it was important that our son got this bike made up today & it was. We picked it up & the staff at Barnsley could not have been any better. A big thanks to Steve at Cortonwood for your help. Thankyou.”

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Posted 6 years ago

“I went in last week to get my bike bearings fixed and this is the second time I’ve come to the Coventry orchard retail store where Steve in the bike department not only delivered the best customer service but also went the extra mile to fix smaller issues with my bike and advise me well on the maintenance. I trust him, therefore I will be coming back for great service and the extra mile Steve goes to when seing his customers! I was very impressed and made my day!”

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Posted 6 years ago

“Items came really quickly, easy to order.”

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Posted 6 years ago

“Brilliant customer service from all the staff even when they are busy they make you feel your their next customer.”

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Posted 6 years ago

“The product I needed in an emergency was in stock and due to the store's late opening I was able to get it.”

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Posted 6 years ago

“I found Halfords staff very pleasant and helpful.”

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Posted 6 years ago

“wasn't sure which car bulbs o needed so asked a nice member of staff who advised me on the best ones quite impressed as they are a lot brighter than my old ones”

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Posted 6 years ago

“They were very helpful,taking my purchase to the car for me.”

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Posted 6 years ago

Halfords is rated 2.5 based on 1,361 reviews