Login
Start Free Trial Are you a business? Click Here

Halfords Reviews

2.5 Rating 1,361 Reviews
37 %
of reviewers recommend Halfords
2.5
Based on 1,361 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Halfords Reviews

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

Visit Website

Email:

customer.services@halfords.co.uk

Write Your review

Halfords 1 star review on 6th February 2025
Anonymous
Halfords 1 star review on 3rd January 2025
David
Halfords 1 star review on 6th December 2024
Anonymous
Halfords 1 star review on 15th November 2024
Iqtadar Ahmed
Halfords 1 star review on 9th October 2023
Vicki
Halfords 5 star review on 13th June 2023
Anonymous
Halfords 1 star review on 2nd January 2023
Derek
39
Anonymous
Anonymous  // 01/01/2019
Bought an electric bike. Staff very helpful and when we had a problem with the bike the staff were exceedingly good. Very happy with them
Helpful Report
Posted 6 years ago
Thought good service
Helpful Report
Posted 6 years ago
The customer service was beyond 5 stars, I didn't know what i wanted or needed so I asked for some advise and explained my situation at hand with my car and got the best deals and advice that I've ever received at a Halfords Store.
Helpful Report
Posted 6 years ago
Halfords service centre at Eastbourne carried out a major service and my cars mot, as l cannot speak the staff were very understanding and made the experience easy, also the cost was reasonable compared to the main dealer, l recommend Halfords.
Helpful Report
Posted 6 years ago
Had lots of stock at reasonable prices.
Helpful Report
Posted 6 years ago
Just bought 2 bikes from Halfords. Advice in store was excellent. I ordered online and had to go to different stores to get the bikes which was a bit annoying but the service in both stores was brilliant. Friendly, knowledgeable and honeststaff. Got further discounts off accessories which I hadn't expected. Couldn't recommend highly enough.
Helpful Report
Posted 6 years ago
Just recently had my mot at Halfords woolwich This was my first time and I am so happy with the service I will now only take my car to this mot centre I always spoke with the same man who’s name is Collin His honest and down to earth . Good bye quick fit Hello Halfords Thank you From the lady with the Zafira Will definitely recommend you
Helpful Report
Posted 6 years ago
The staff at the Bishop Auckland store were extremely pleasant, knowledgeable and helpful, when I went to purchase a replacement bicycle. Mathew explaining the pros and cons of the different types so I was confident that I had purchased a bike suitable for my requirements. Two days later, I collected the bike, assembled and adjusted by Jacob who even stayed late to fit some accessories. Excellent service.
Helpful Report
Posted 6 years ago
08/11/2018 - Called into Halfords at Clevedon (Somerset) today for vehicle light bulb purchase and fit. Nathan who is employed at Halfords Clevedon branch was an excellent customer focused ambassador for Halfords. He was very helpful and prompt in carrying out the fitting work. It was so refreshing to be given some good old fashioned customer care which sadly many businesses have forgot. Well Done Nathan and keep up the great work . Halfords you should be proud of this employee and please pass on - Thanks. Andy - Royal Wootton Bassett Nr Swindon
Helpful Report
Posted 6 years ago
booked in on line for an MOT only manager and one mechanic on duty also very busy Mike Johnson manager did so well to turn my car round in just an hour while I waited. big thank you to him and his mechanic well done. York 41 invoice 41/9000579
Helpful Report
Posted 6 years ago
Halfords Pontefract … I Purchased a lovely ladies bike with the help and assistance of Ash their sales person. I thought I knew what I wanted when I went in but having listened to the advice Ash offered me ... re size, type of bike etc. etc. I came out with the best bike ever. Thank you Halford for employing such helpful staff.
Helpful Report
Posted 6 years ago
Fantastic customer service from Borehamwood store. Exchanged bicycle light immediately even though it was only the strap which had broke
Helpful Report
Posted 6 years ago
The knowledge of the staff and the customer service first class. The service engineer was more than happy to view the item in my car and order the part (what a refreshing change) in todays mordern poor customer service. Well done Halfords
Helpful Report
Posted 6 years ago
Excellent job of fitting a new headunit to out Mini Cooper
Helpful Report
Posted 6 years ago
Went on to the Halfords website, found my bike part very easily and wasn't as costly as I thought it would be, so a bargain really. Bike part came on time and perfectly packaged, would definitely recommend.
Helpful Report
Posted 6 years ago
Gave me options before my purchase.
Helpful Report
Posted 6 years ago
ordered online and it couldn't have been easier, the website had good pics and descriptions and got a text with the delivery to store date and time for my brake cylinder, ideal. then got a call from the store to say my part was in even earlier than promised so win win all round. well done Halfords! you often get stick but in my opinion you came up trumps!
Helpful Report
Posted 6 years ago
Amazing service and I was able to collect the item on the same day!
Helpful Report
Posted 6 years ago
Free delivery, came next day in perfect condition. Very happy with the product too
Helpful Report
Posted 6 years ago
The store was close to me, so I bought a Karcher from there rather than from Amazon because it is easier form me to replace/service the unit if it breaks during the 3 years warranty..
Helpful Report
Posted 6 years ago
Halfords is rated 2.5 based on 1,361 reviews