Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought an electric bike. Staff very helpful and when we had a problem with the bike the staff were exceedingly good. Very happy with them”

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Posted 6 years ago

“Thought good service”

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Posted 6 years ago

“The customer service was beyond 5 stars, I didn't know what i wanted or needed so I asked for some advise and explained my situation at hand with my car and got the best deals and advice that I've ever received at a Halfords Store.”

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Posted 6 years ago

“Halfords service centre at Eastbourne carried out a major service and my cars mot, as l cannot speak the staff were very understanding and made the experience easy, also the cost was reasonable compared to the main dealer, l recommend Halfords.”

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Posted 6 years ago

“Had lots of stock at reasonable prices.”

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Posted 6 years ago

“Just bought 2 bikes from Halfords. Advice in store was excellent. I ordered online and had to go to different stores to get the bikes which was a bit annoying but the service in both stores was brilliant. Friendly, knowledgeable and honeststaff. Got further discounts off accessories which I hadn't expected. Couldn't recommend highly enough.”

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Posted 6 years ago

“Just recently had my mot at Halfords woolwich This was my first time and I am so happy with the service I will now only take my car to this mot centre I always spoke with the same man who’s name is Collin His honest and down to earth . Good bye quick fit Hello Halfords Thank you From the lady with the Zafira Will definitely recommend you”

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Posted 6 years ago

“The staff at the Bishop Auckland store were extremely pleasant, knowledgeable and helpful, when I went to purchase a replacement bicycle. Mathew explaining the pros and cons of the different types so I was confident that I had purchased a bike suitable for my requirements. Two days later, I collected the bike, assembled and adjusted by Jacob who even stayed late to fit some accessories. Excellent service.”

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Posted 6 years ago

“08/11/2018 - Called into Halfords at Clevedon (Somerset) today for vehicle light bulb purchase and fit. Nathan who is employed at Halfords Clevedon branch was an excellent customer focused ambassador for Halfords. He was very helpful and prompt in carrying out the fitting work. It was so refreshing to be given some good old fashioned customer care which sadly many businesses have forgot. Well Done Nathan and keep up the great work . Halfords you should be proud of this employee and please pass on - Thanks. Andy - Royal Wootton Bassett Nr Swindon”

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Posted 6 years ago

“booked in on line for an MOT only manager and one mechanic on duty also very busy Mike Johnson manager did so well to turn my car round in just an hour while I waited. big thank you to him and his mechanic well done. York 41 invoice 41/9000579”

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Posted 6 years ago

“Halfords Pontefract … I Purchased a lovely ladies bike with the help and assistance of Ash their sales person. I thought I knew what I wanted when I went in but having listened to the advice Ash offered me ... re size, type of bike etc. etc. I came out with the best bike ever. Thank you Halford for employing such helpful staff.”

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Posted 6 years ago

“Fantastic customer service from Borehamwood store. Exchanged bicycle light immediately even though it was only the strap which had broke”

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Posted 6 years ago

“The knowledge of the staff and the customer service first class. The service engineer was more than happy to view the item in my car and order the part (what a refreshing change) in todays mordern poor customer service. Well done Halfords”

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Posted 6 years ago

“Excellent job of fitting a new headunit to out Mini Cooper”

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Posted 6 years ago

“Went on to the Halfords website, found my bike part very easily and wasn't as costly as I thought it would be, so a bargain really. Bike part came on time and perfectly packaged, would definitely recommend.”

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Posted 6 years ago

“Gave me options before my purchase.”

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Posted 6 years ago

“ordered online and it couldn't have been easier, the website had good pics and descriptions and got a text with the delivery to store date and time for my brake cylinder, ideal. then got a call from the store to say my part was in even earlier than promised so win win all round. well done Halfords! you often get stick but in my opinion you came up trumps!”

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Posted 6 years ago

“Amazing service and I was able to collect the item on the same day!”

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Posted 6 years ago

“Free delivery, came next day in perfect condition. Very happy with the product too”

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Posted 6 years ago

“The store was close to me, so I bought a Karcher from there rather than from Amazon because it is easier form me to replace/service the unit if it breaks during the 3 years warranty..”

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Posted 6 years ago

Halfords is rated 2.5 based on 1,361 reviews