Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Halfords Broadheath Altrincham Needed windscreen wipers replacing urgently. Work done by Meho. Apologised for keeping me waiting (it had been literally minutes only) & for being hot Temperatures were the highest for years. The work was done very quicklym with humour and the improvement was immediate. Meho even showed me how the new parts 'clicked" into place Excelent service and ambasador for Halfords. Thank you !”

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Posted 7 years ago

“Ordered a dash cam online for in store collection and fitting. Received a phone call to discuss the process and to make an appointment for fitting. Really comprehensive service.”

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Posted 7 years ago

“Good quality spares at a reasonable price”

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Posted 7 years ago

“Had to get a tool replaced under their warrenty , staff were great no fus just a replacement as promised .”

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Posted 7 years ago

“EXCELLENT SERVICE”

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Posted 7 years ago

“Polite and Helpful Staff and good quality products in stock.”

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Posted 7 years ago

“cheap and good value for money”

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Posted 7 years ago

“Saw they had insulated Travel mugs discounted from £8 down to £2.50 but were also offering '3 for the price of 2' on certain items. So for £5 , I got 3 x 14oz insulated travel mugs. Real bargain!”

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Posted 7 years ago

“We swapped our 3 year old grandson's Britax car seat from my husband's car into mine (a little Hyundai i10) but it seemed too wobbly, so I took it to our local Halfords store in Bromsgrove. Without hesitation, Rob, an extremely pleasant young man, went straight out to fix it correctly and showed me where I'd been going wrong with the strap adjustment. He couldn't have been more helpful. We have always been impressed with the staff at Bromsgrove, having purchased grandchildren's bikes as well as this car seat. But, I'd really like a special mention for Rob today (with shaved head and beard!). Well done Rob.”

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Posted 7 years ago

“very good service”

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Posted 7 years ago

“Great help and advice on my product when I visited store to collect online order”

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Posted 7 years ago

“Great help and advice on my product when I visited store to collect online order”

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Posted 7 years ago

“Very attentive and efficient supply and fitting of car roof- box”

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Posted 7 years ago

“Halfords, Ings Road, Wakefield - The cycle department has fantastic and very helpful staff! First Rate Halfords!”

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Posted 7 years ago

“went to slough halfords store, and the young lady on check out is very nice and helpful, the guy fitted my car stereo is really professional and its done within 15 mins. very nice and clean job.very happy.”

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Posted 7 years ago

“The staff at Halfords were very helpful in particular Sam and Simon at the till in the st Andrews Quay store in Hull. Where i purchase a SAT NAV for my husband. What let my experience down is when I left the store and I was asked to give a review using the details on my receipt. When I logged into your survey website www.giveusa steer.com I found that the website just wanted to make changes to my computer/browser and not allow me to give my feedback. I felt I was conned.”

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Posted 7 years ago

“Good quality shop and really helpful staff”

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Posted 7 years ago

“My car battery was apparently knackered. Took said car to Halfords, they checked their records and advised that, since they supplied and fitted battery, a guarantee was in place. Replaced and fitted on the spot. Brilliant and totally unexpected result.”

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Posted 7 years ago

“I purchased a new carseat from Halfords via their click and collect service. After contacting the customer service team they promised me that the store could double check the fit before I made the purchase to ensure it fit my car. However, when I went to collect the seat there was not seat on display to do this. I have to admit it is a little frustrating when you are told one thing, but the stores don't have that policy. Anyway, upon explaining the conversation (webchat; I saved the conversation). The team very kindly checked the seat size anyway, and provided exceptional customer service including carrying it all out to the car (they said they can not fit the car seat) for me because I am 35 weeks pregnant. It was nice not having to ask for the help. I found the staff on duty to be fantastic, friendly and very helpful ... which unfortunately is quite rare these days which is why I wanted to write a review. The store I visit was Halfords, Banbury.”

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Posted 7 years ago

“whenever go in the store I am made to feel welcome, and the staff are always t=ready to help. lots of reductions, and i usually save money shopping there.”

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Posted 7 years ago

Halfords is rated 2.5 based on 1,361 reviews