Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great advice on product bought”

Helpful Report

Posted 7 years ago

“I purchase a lezyne 1100 cycle light Unfortunately the light would not charge Halfords gave me a no quibble refund as smooth as Excellent service thanks”

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Posted 7 years ago

“Always very happy with deals in store”

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Posted 7 years ago

“THEY PROCESSED AND DELIVERED MY BATTERY EXTREMELY QUICKLY, WHICH IN THIS VERY COLD WEATHER WAS A LIFE SAVER.”

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Posted 7 years ago

“Online order was ready and waiting as requested, pleasant and efficient service. In and out of the store in a blink of an eye. Thankyou!”

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Posted 7 years ago

“nd all 3 provided exellent customer service”

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Posted 7 years ago

“Knowledgeable and friendly staff. Found what I was looking for very quickly.”

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Posted 7 years ago

“The staff were attentive and very informed, and they dealt with our purchase very efficiently.”

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Posted 7 years ago

“Out on a cycle run with a friend on a Sunday Morning when my friend experienced a puncture near Dumbarton Town Centre. Freezing weather so called in to nearby Halfords store who were very helpful and rplaced cycle tube there and then. Twenty minutes later back cycling.. And a very reasonable £13 charge for new tube and labour.”

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Posted 7 years ago

“Excellent service when I purchased 2 bikes for my children. Was telephoned to arrange all the details by a lovely gentleman from the Eastbourne store who also informed me of a special offer whereby I could have £10 worth of free accesories for each bike. Very, very happy. Excellent service with attention to detail”

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Posted 7 years ago

“Very efficient and friendly staff. Good selection of products.”

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Posted 7 years ago

“I had to purchase a few bits for my new 58 plate Mini Cooper, as there are many types of Mini I was unsure of what items to buy, Halfords staff helped me to find all the correct items saving me time and money. Many thanks Halfords.”

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Posted 7 years ago

“Brought a pair of riding gloves, bit of a problem after getting them home, wrong size inside the pack. Took them back and staff couldn't have been more helpful sorting it out. As I was at the till someone was already going through the entire display making sure it was a one off. Great gloves and service.”

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Posted 7 years ago

“Having replaced my car I required a replacement number plate for my rear cycle carrier which attaches to the tow bar and has a lighting board where the number plate is attached by 2 nuts and bolts. These bolts require to go through the number plate to attach through the lighting board and carrier frame. I ordered online the replacement number plate to pick up the next day. When I arrived the number plate was then made up for me and the holes drilled to allow me to fit the number plate onto the cycle rack. The member of staff who did this did not ask for anything extra for doing this. I saved some money here as I did not require then to do the fitting but could easily bolt on the number plate myself. I would recommend them for their polite and helpful service.”

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Posted 7 years ago

“Helped us to select a dash cam and then fitted it and explained how to use it. We have an imported vehicle but this was no problem and now no wires can be seen and the dash cam works perfectly.”

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Posted 7 years ago

“Just a great experience.. staff were attentive & knowledgable. Found me the correct part and confirmed it was the correct part for my car and even offered to fit it”

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Posted 7 years ago

“Rob & Josh at Ashbourne Halfords are excellent. They provide informed, unrushed, caring, genuinely interested customer service with real focus on solving product problems. Thank you”

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Posted 7 years ago

“I had reason to visit your store in Elgin today to replace and fit tail light bulb, this was done by a very patient and efficient young man named Michael although this was quite an awkward procedure but this was done to perfection by this obviously customer orientated young man he was chatty and explained everything he was doing, probably most times changing tail light bulb is a simple straight procedure but I can assure you this was not the case. Both my husband and I really appreciated the patience he took to complete the task.😁😁😁”

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Posted 7 years ago

“Every time I visit your branch at The Fort , Manchester I am impressed by the kindness , cheerfulness , efficiency and knowledge of every single member of staff . Today was no exception . I was served by Vader who could not have been more helpful .He was so pleasant and showed such refreshing passion for his job . I left the shop completely satisfied with the bike I had bought for my grandson and thoroughly uplifted by meeting such an inspiring young man .well done Halfords , The Fort”

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Posted 7 years ago

“Easy to use website,prompt email keeping you up to date with your purchase would use this site again”

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Posted 7 years ago

Halfords is rated 2.5 based on 1,361 reviews