Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,399 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,399 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Halfords, Ings Road, Wakefield - The cycle department has fantastic and very helpful staff! First Rate Halfords!”

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Posted 7 years ago

“went to slough halfords store, and the young lady on check out is very nice and helpful, the guy fitted my car stereo is really professional and its done within 15 mins. very nice and clean job.very happy.”

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Posted 7 years ago

“The staff at Halfords were very helpful in particular Sam and Simon at the till in the st Andrews Quay store in Hull. Where i purchase a SAT NAV for my husband. What let my experience down is when I left the store and I was asked to give a review using the details on my receipt. When I logged into your survey website www.giveusa steer.com I found that the website just wanted to make changes to my computer/browser and not allow me to give my feedback. I felt I was conned.”

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Posted 7 years ago

“Good quality shop and really helpful staff”

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Posted 7 years ago

“My car battery was apparently knackered. Took said car to Halfords, they checked their records and advised that, since they supplied and fitted battery, a guarantee was in place. Replaced and fitted on the spot. Brilliant and totally unexpected result.”

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Posted 7 years ago

“I purchased a new carseat from Halfords via their click and collect service. After contacting the customer service team they promised me that the store could double check the fit before I made the purchase to ensure it fit my car. However, when I went to collect the seat there was not seat on display to do this. I have to admit it is a little frustrating when you are told one thing, but the stores don't have that policy. Anyway, upon explaining the conversation (webchat; I saved the conversation). The team very kindly checked the seat size anyway, and provided exceptional customer service including carrying it all out to the car (they said they can not fit the car seat) for me because I am 35 weeks pregnant. It was nice not having to ask for the help. I found the staff on duty to be fantastic, friendly and very helpful ... which unfortunately is quite rare these days which is why I wanted to write a review. The store I visit was Halfords, Banbury.”

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Posted 7 years ago

“whenever go in the store I am made to feel welcome, and the staff are always t=ready to help. lots of reductions, and i usually save money shopping there.”

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Posted 7 years ago

“Good range of products at a competitive price.”

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Posted 7 years ago

“purchased new sat nav from my local store barnstaple and purchase was made easy very freindly staff”

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Posted 7 years ago

“I was buying an expensive tool set for my husband. The guy I the shop was very happy to my silly question about what each tool could Do! Also I was very happy with the no quibble exchange for life policy”

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Posted 7 years ago

“Was really pleased with ease of ordering on line order ready within the hour wiper blades I purchased were fitted quickly staff really helpful”

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Posted 7 years ago

“Excellent deals on bikes and more recently bought an electric quad very happy”

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Posted 7 years ago

“Attended Halfords Waterlooville in December 2017 to purchase a 2 Din Radio for Xmas present and also purchased cables and paid for fitting to a 2003 Rover 75. Everything arrived Xmas week, give as present then prebooked for fitting on 4th January. Wrong cables and fascia arrived so fitting not completed. Stored worked hard in the following days to track down, what turned out to be non standard stock items by contacting the suppliers directly. Received call to say they think the now have all the correct items. In the time I was waiting for Halfords to sort out problems I had read on various forums that there were real issues getting the correct fascias etc. Anyway, went back to Halfords, they fitted the radio and did a fantastic job of placing everything, including the microphone, Aux cables and looked fantastic and professional and I appreciated the effort the store went to complete the fitting. As someone who as worked his way up in Retail over 30 years for a FT250 retailer I am totally aware of all aspects of Retail. Halfords Waterlooville set a standard that is sadly being lost by many retailers these days. Well done to the team for their tenacity”

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Posted 7 years ago

“Simon from Halfords in Rose Kiln Lane Reading did a great job fitting both dipped headlamp bulbs to my car today. Couldn’t have been more helpful. Restores your faith in human nature!”

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Posted 7 years ago

“Good customer services”

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Posted 8 years ago

“Halfords, loughborough. Spot on.”

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Posted 8 years ago

“Very prompt service. Goods ordered very late just before Christmas and arrived in time! Thank you”

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Posted 8 years ago

“Easy to negotiate web . Goods arrived in store to collect and were perfect”

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Posted 8 years ago

“Very helpful+knowledgeable staff. We have not had cycles before but Simon was patient, giving us sound advice for what suits us+what we need them for. Absolutely no pressure and no rush even though it was closing time. Chris helped us choose an appropriate sat nav. Telling us the difference between the different makes+models. Lovely staff. Thanks lads. Kind regards Mr&Mrs Love”

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Posted 8 years ago

“the price +delivery were exelent and i am very happy at this stage i hope it continues this way dennis hewitson”

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Posted 8 years ago

Halfords is rated 2.5 based on 1,399 reviews