Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,366 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 8th August 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“whenever go in the store I am made to feel welcome, and the staff are always t=ready to help. lots of reductions, and i usually save money shopping there.”

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Posted 7 years ago

“Good range of products at a competitive price.”

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Posted 7 years ago

“purchased new sat nav from my local store barnstaple and purchase was made easy very freindly staff”

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Posted 7 years ago

“I was buying an expensive tool set for my husband. The guy I the shop was very happy to my silly question about what each tool could Do! Also I was very happy with the no quibble exchange for life policy”

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Posted 7 years ago

“Was really pleased with ease of ordering on line order ready within the hour wiper blades I purchased were fitted quickly staff really helpful”

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Posted 7 years ago

“Excellent deals on bikes and more recently bought an electric quad very happy”

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Posted 7 years ago

“Attended Halfords Waterlooville in December 2017 to purchase a 2 Din Radio for Xmas present and also purchased cables and paid for fitting to a 2003 Rover 75. Everything arrived Xmas week, give as present then prebooked for fitting on 4th January. Wrong cables and fascia arrived so fitting not completed. Stored worked hard in the following days to track down, what turned out to be non standard stock items by contacting the suppliers directly. Received call to say they think the now have all the correct items. In the time I was waiting for Halfords to sort out problems I had read on various forums that there were real issues getting the correct fascias etc. Anyway, went back to Halfords, they fitted the radio and did a fantastic job of placing everything, including the microphone, Aux cables and looked fantastic and professional and I appreciated the effort the store went to complete the fitting. As someone who as worked his way up in Retail over 30 years for a FT250 retailer I am totally aware of all aspects of Retail. Halfords Waterlooville set a standard that is sadly being lost by many retailers these days. Well done to the team for their tenacity”

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Posted 7 years ago

“Simon from Halfords in Rose Kiln Lane Reading did a great job fitting both dipped headlamp bulbs to my car today. Couldn’t have been more helpful. Restores your faith in human nature!”

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Posted 7 years ago

“Good customer services”

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Posted 7 years ago

“Halfords, loughborough. Spot on.”

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Posted 7 years ago

“Very prompt service. Goods ordered very late just before Christmas and arrived in time! Thank you”

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Posted 7 years ago

“Easy to negotiate web . Goods arrived in store to collect and were perfect”

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Posted 7 years ago

“Very helpful+knowledgeable staff. We have not had cycles before but Simon was patient, giving us sound advice for what suits us+what we need them for. Absolutely no pressure and no rush even though it was closing time. Chris helped us choose an appropriate sat nav. Telling us the difference between the different makes+models. Lovely staff. Thanks lads. Kind regards Mr&Mrs Love”

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Posted 7 years ago

“the price +delivery were exelent and i am very happy at this stage i hope it continues this way dennis hewitson”

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Posted 7 years ago

“Helpful staff assisted to find the right product and we're quick to offer to fit to my car, friendly and chatty.”

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Posted 7 years ago

“I was left with my car at Halfords West Bromwich by a tow truck ordered by the RAC who did not book me in for my repair and the branch was fully booked. I waited from 1pm to 4.30 to be picked up by the RAC to take me to another Halffords when the branch manager Andy who could see I was distressed said he would repair my car. I burst into tears as I had had enough and wish to thank him for his 100% customer service.”

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Posted 7 years ago

“our local store is excellent in the way they treat customers,good knowledge of all products being sold,always buy from them”

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Posted 7 years ago

“i use Halfords cycle centre in thetford and all I can say is that the staff there are wonderful especilally a guy called martin who repaired my cycle to a perfect standard thank mr walshlazare”

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Posted 7 years ago

“Exceptional customer service and advice from Saeed at Halfords, White City, Manchester.”

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Posted 7 years ago

“The lady at the till was both extremely pleasant and super helpful. She knew exactly where everything was and went out of her way to make sure I found what I was looking for. Halford's Price Match promise is just another great reason to give them my business.”

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Posted 7 years ago

Halfords is rated 2.5 based on 1,366 reviews