Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful service by Jamie was excellent and he made my visit to halfords very pleasant experience thank you”

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Posted 7 years ago

“Great service very helpful would highly recommend”

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Posted 7 years ago

“Bought a turbo trainer which cost in excess of £200 purchase was made on line and by click and collect. Took advantage of interest free credit offer which is great as I now don't feel as though I'm paying for it. The website advised me to collect the item on the Monday after 4pm so I went to collect it showed the guys my email but the item had not arrived. They said it had been dispatched but not yet received they were extremely apologetic and with a little negotiation they offered to fit the trainer to the cassette on the bike. Not a job I could have done myself. There is normally a charge for this but the lad did it for free he also straightened a slight buckle in the rear wheel of the bike because of a slight inconvenience. Very pleasant and extremely accommodating. Cannot thank them enough fantastic team great service and very good priced deal when reviewed this product Halford had a good price with 11 months interest free credit.”

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Posted 7 years ago

“Excellent service and great prices”

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Posted 7 years ago

“Very friendly prompt service”

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Posted 7 years ago

“The truro branch that I recently visited are always helpful and polite .Unlike other stores they let my son who is disabled use there staff toilet ,a pleasure to find someone so understanding .Well done to the staff at the truro branch .”

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Posted 7 years ago

“Very speedy transaction.”

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Posted 7 years ago

“Informative and helpful staff. Not pushy or after a sale, but wanted to ensure the best product for the job was identified.”

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Posted 7 years ago

“Very good web site excellent products polite and helpful staff.”

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Posted 7 years ago

“extremely friendly, helpful staff who are always willing to help”

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Posted 7 years ago

“we required a baby seat for our grandson not as easy as we thought until we visited Dumfries 0847 and was assisted by Laura who confidently gave us the information we really needed to get a baby seat to fit our car the one we checked out online only touched the back of the seat by 30% the one we purchased today is compatible with our car and the time she spent trying other seats and giving advice we really would recommend Laura she is an asset to your company and her knowledge is invaluable”

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Posted 7 years ago

“Recently bought two mountain bikes from Halfords. The guys there were very helpful and not pushy. They advised on the size of frame required for my height and essembled the bikes quickly. Would recommend buying a bike from the to anyone.”

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Posted 7 years ago

“I ordered a Nextbase dashcam and had it fitted the same day (it took half an hour), and the wiring was concealed really well.”

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Posted 7 years ago

“amazing customer service”

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Posted 7 years ago

“Complete battery failure diagnosed 6.30pm - telephone call to local Halfords confirmed appropriate replacement in stock. Breakdown recovery delivered vehicle to store . Friendly staff fitted new battery and car back on the road by 8pm (closing time). Emergency over!”

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Posted 7 years ago

“They will get you ANY part for your bike. Quick fix or complete rebuild - try them!”

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Posted 7 years ago

“You make shopping easy, your click and collect service is fantastic. I ordered a Halfords Advanced Socket Set after seeing it on offer on the website, ordered for collection to my local store (Hamilton) - and I received a call within 30 minutes advising me my order was ready, now that’s service!”

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Posted 7 years ago

“Halfords were very helpful with the purchase of my new bike ready on time staff extremely helpful and friendly definately recomend them to friends and family.”

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Posted 7 years ago

“Great range of products and they regularly offer 3 for 2 on the products I like to use.”

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Posted 7 years ago

“Visited my local Halford recently for a bulb, I had tried to change it myself but my hands are too big, went back in and they changed it for a small charge, quickly and efficiently and then offered to fill up my screen wash. Great service”

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Posted 7 years ago

Halfords is rated 2.5 based on 1,361 reviews