Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered click and collect but the product was delivered to the wrong store. However, manager sorted problem and allowed me to have the produce free of charge as a gesture of good will.”

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Posted 7 years ago

“Cheap prices”

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Posted 7 years ago

“Quick easy and knowledgable service”

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Posted 7 years ago

“Speed repair and friendly staff”

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Posted 7 years ago

“Great product and service”

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Posted 7 years ago

“When the fitting on a dash cam failed it was replaced with no problem. Good customer service.”

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Posted 7 years ago

“All staff, especially a young person called Caolan was helpful and keen to resolve any difficulty.”

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Posted 7 years ago

“Used their online service click and collect and was able to go to the store where my purchase was waiting for me.”

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Posted 7 years ago

“Got a great deal on two new tyres with a £20 Argos card”

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Posted 7 years ago

“Needed a child car seat, staff very helpful & choice was excellent & competitive price. Recommend.”

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Posted 7 years ago

“I checked their "bulb finder" app instore and purchased the appropriate LED bulbs for the reversing lights on my Mini. I also asked them to install them for me. For whatever reason, it turned out that the bulbs I had purchased were not suitable for the reversing lights. However, the Fitter was kind enough to find the correct bulb and to fit that for me. He was able to install the other set of bulbs as LED replacements for my rear indicators which was great. The Fitter was knowledgeable, efficient and very helpful. Will definitely use the fitting service again.”

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Posted 7 years ago

“Ordered paint, but had slight damage to packaging causing a leak, reduced price and ordered another”

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Posted 7 years ago

“An excellent offer on a gas stove for camping. £7.50. One almost the same in another outdoor goods shop in the middle of Carlisle was £21.”

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Posted 7 years ago

“Mechanic assistant changed a lamp bulb. He also fixed another faulty bulb that had been fitted before. V helpful and kind.”

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Posted 7 years ago

“I recently bought a mountain bike from Halfords through the cycle to work scheme and cannot believe how easy and fast it all was , very friendly professional staff who helped me choose a bike and now I am enjoying the freedom and fun it has given me”

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Posted 7 years ago

“Easy to use website, collected item same day reserved in store”

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Posted 7 years ago

“Most professional company I've ever dealt with Staff and after service excellent”

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Posted 7 years ago

“Very pleased”

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Posted 7 years ago

“Amazing service at Halfords Bromley. I ordered a bike for my sons birthday online to be collected from store. Originally it said it would be in store by tuesday then after confirming it moved to Thursday, this was an issue as I needed it Wednesday morning for my sons birthday. I called the store and they were so helpful, they changed the details in the system so that it would be ready for Tuesday, when I went to collect it wasn't ready, but the guy(wish I could remember his name!) was so helpful and apologetic, he said it would be ready before closing and even offered to personally deliver to me that evening! I had a very happy 5 year old batman. Thank you!!”

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Posted 7 years ago

“Always helpful staff and very knowledgeable”

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Posted 7 years ago

Halfords is rated 2.5 based on 1,361 reviews