Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, very good customer service, helpful people in shop, life quarantee for tools i purchased.”

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Posted 8 years ago

“Ordered the item and let us know by email that they now had it in stock.”

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Posted 8 years ago

“Great service I had a battery fitting there”

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Posted 8 years ago

“Good customer services and price was good”

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Posted 8 years ago

“Checked their web site for product in store, stated available. Drove to store, staff very helpful and friendly also explained about other similar products.”

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Posted 8 years ago

“Excellent service and ongoing customer care”

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Posted 8 years ago

“Ordered an item on line for click and collect. Went to the counter and the assistant went and got if not me. Easy and painless. Would use again”

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Posted 8 years ago

“After lots of research on mountain bikes and bike racks for my car, I gave up and went to Halfords' store in Chelmer Villiage. They not only have a great selection across a range of prices, but they have friendly and helpful staff who fit the bike rack and serviced my new bike there and then. Superb customer service and products which made life a lot easier! 5 stars!”

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Posted 8 years ago

“Excellent customer service. There was someone available to guide me to the products I wanted to purchase.”

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Posted 8 years ago

“Easy ordering and prompt delivery for click and collect. Cheery staff.”

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Posted 8 years ago

“Excellent advice and customer service from the Salisbury branch, very pleased with honesty and integrity”

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Posted 8 years ago

“Purchased a car stereo with fitting. Great customer services very well fitted, very pleased Definitely recommend”

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Posted 8 years ago

“Bought a light bulb and Didn't pay for the fitting and when I was struggling to fit it one of the staff came and help me at no charge was very happy with the service”

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Posted 8 years ago

“Put my car in for its MOT at Halfords Oxford (autoparts) and was very anxious about being a woman and maybe getting ripped off. Was very pleased with service and cost efficient repair before getting my pass certificate. Was worried about rip off prices and fabricated problems but all seemed well!”

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Posted 8 years ago

“Accidentally bought the wrong car radio from the Greenock store and went back in to ask if I could change it or if I would just have to buy another one and, I believe the girl's name was Debbie, was ever so helpful. It wasn't a bother to her at all. Had it all changed over in 10 minutes. Very pleased with the service!”

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Posted 8 years ago

“Bought a bike from Brynmawr store. Had the chain snap on me took it back to get it fixed and FairPlay a young man called Taylor had it all done within 15 minutes the young man is a credit to your store!”

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Posted 8 years ago

“Halfords Stanley Green, great service, changed brake lights. Quick, efficient, friendly andgood value for money. Thanks”

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Posted 8 years ago

“Bought a bike from Brynmawr store (South Wales) ... a young lady by the name of Gabby served me and have to say can't fault the service very helpful and polite.... knew exactly what she was on about ..top marks !!!”

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Posted 8 years ago

“Bought sons bike in December and received good service. Went back in to store (netherfield, nottingham) last week to get tyre pumped up and staff especially Brian was so helpful and even let my 3 year old son 'help' pump. Excellent service.”

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Posted 8 years ago

“Steve was really helpful and knowledgeable fixing my old bike”

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Posted 8 years ago

Halfords is rated 2.5 based on 1,361 reviews