Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly customer service leaves a lot to be desired. Customer services do not respond to emails and staff within shops are disinterested.”

Helpful Report

Posted 8 years ago

“Amazing service quick efficient and professional . I am impressed and will tell all my friends. I couldn't believe it . Thanks Russell”

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Posted 8 years ago

“I took my great grandsons bike to your store in Malvern to have new tyre fitted and the service was exceptional. The lads were so efficient and polite they are a credit to your store. Thank you. From a very grateful ancient great grandmother. O.Chiswell”

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Posted 8 years ago

“Mark fitted new wipers on my wife's mini in seconds. He was helpful & pleasant.”

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Posted 8 years ago

“they were extremely helpful when i couldnt get the parts i had bought to work and it came to them coming to my car and helping me through it without having to pay for their we fit programme”

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Posted 9 years ago

“Just fantastic service by polite attentive professional people. I needed a bulb replacing in a vehicle with poor access to do this easily, it was worth £5 to have this done; no fuss no appointment JOB DONE! Fantabulosa!!”

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Posted 9 years ago

“I actually think Halfords is one of the bricks and mortar retailers that is actually quite good.”

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Posted 9 years ago

“Just home from the Enfield store. Needed a new light bulb which would have been impossible for me to fit. Ryan was allocated the job. He greeted me immediately and did the job swiftly and professionally. Great customer service.”

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Posted 9 years ago

“Daughter purchased a new CD player, was fitted in minutes. A day later she had an issue with the locking which was partly due to the new unit, the manager of the store advised on the part we had to order, when we got this we took it to the store and he fitted foc. Ten out of ten Berwick Upon Tweed store!”

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Posted 9 years ago

“The service at Wakefield branch 0817 was excellent . Dan B served me on the 09/02/16 and he could not have been more helpful. Thank you.”

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Posted 9 years ago

“Very helpful. Big thanks to Roger who works at the 0440 branch of Halfords. Refitted a fuse plug in the most diffucult place possible.”

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Posted 9 years ago

“A helpful young chap called Nathan fixed my headlamp bulb and took the time to fill the screenwash as well. He was courteous and polite and an asset to Halfords. Keep up the good work Nathan.”

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Posted 9 years ago

“We purchased a roof box from Halfords just over 12 months ago. A weekend in Devon away a few weeks ago and the locking mechanism broke and we were unable to close the box. Not wanting to travel back up to Yorkshire with it being broken, we went to Halfords in Exmouth. They tried to fix the lock, without any joy so exchanged the complete box for us. Great customer service.”

Helpful Report

Posted 9 years ago

“I purchased a set of wheel trims from your store at Cortonwood, Barnsley store on Tuesday 10th November. The goods were real value for money. However, the service was EXCELLENT!! We were dealt with by a member of staff called Sophie. As a 71 year old I needed help. She not only told me the size I needed, offered to have them fitted for a small charge, and also disposed of the old ones for me. All this in a respectful and polite manner. Yes, I will use this store again!”

Helpful Report

Posted 9 years ago

“Was in halfords Belfast on two occasions and sought advice from staff. Andy was very helpful and went out of his way to assist. Thank you. Would recommend this store.”

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Posted 9 years ago

“I visited The Wellingborough store today to see if I could have some inner tubes fitted on to two bikes. Jut, the fitter, was excellent and did the job straight away. He got the bikes out of the car and into the store. He then asked another colleague to help me get one bike up the stairs while he took the other. This colleague (a lady) was very obliging and cheerful. Jut fixed the bikes quickly and efficiently, whilst taking care to make sure they were safe, also putting a chain back on where it had come loose during the car journey. He put the bikes back in the car very carefully. He was pleasant and helpful throughout and I can't recommend him highly enough. The only part of the experience that I found a little bizarre was having the bike repair section on the first floor, although I understand there is a lift available. An excellent customer service experience.”

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Posted 9 years ago

“I visitsd lisburn store today and was servecd by chris I would like to say how helful and kind nothing was tomuch bother trouble for him plesant and very helpful you don't receive this kind of costume now days I just had to write and thanks to chris and halford I will be using this store from mow on and will, recomend lisburnstore to my family friends”

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Posted 9 years ago

“Very helpfull I'm sure it was dan who served me at the middlebrook branch. Very impressed he bent over backwards to help me:) will deffo return to this branch.”

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Posted 9 years ago

“I had reason to have the battery or starter motor checked for a fault at Portsmouth Halfords store number 0852 and found the whole staff very obliging I had the manager Simon serve me who checked the battery circuit thoroughly nothing was left to chance, I have total admiration for his expertise the way he went through the whole circuit until the problem was found was first class I would not hesitate to return to Halfords again especially the Portsmouth store. Thank you once again. Simon”

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Posted 9 years ago

“Halfords Bromley. Took my son's bike for it's 6 week check.Was attended to immediately by Noel,who in 10 mins, fixed and cleaned rear brake and gave the rest of the bike a clean bill of health.Have dealt with this guy before-very helpful and friendly. Great service .Thankyou.”

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Posted 9 years ago

Halfords is rated 2.5 based on 1,361 reviews