Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.50

2.5 Rating 1,410 Reviews

36 %

of reviewers recommend Halfords

2.5

Based on 1,410 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently had to have car bulb replaced. Went to Halfords at Sutton Surrey. A very professional service done by a fitter Tracey. She was quick and efficient. Done in their open car park, was dark, cold and pouring with rain. This adverse weather did not detract from her polite and cheerful disposition as she got on with the job, and even took the extra step of checking the other car bulbs. I would thoroughly recommend this branch and their staff, for a job well done.”

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Posted 9 years ago

“Just had a Rover 75 headlight bulb fitted.quickest, I have seen it done. Great Work from Halfords Truro”

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Posted 9 years ago

“I am disabled following injury working in the emergency services and was struggling to get into my local Halfords 7 miles away at Arbroath. Mike at the branch went out of his way, literally, to drop the item off to me in person on his way home from work. I don't think this is a regular or official service. However, it does show how very decent the team at Halfords are. Thank you from the heart. P.S, I think Mike deserves a modest raise”

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Posted 9 years ago

“Fantastic service at Burgess Hill Halfords today. Andy was so helpful and knowledgeable with helping us buy a car seat for my granddaughter . He checked it was suitable for our car , checked our granddaughter was happy in the seat . He spent time explaining and ensuring we were happy with the seat . Totally recommend this wonderful service . Left with the knowledge that our granddaughter is safe and happy . Thank you Andy and Burgess Hill Halfords .”

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Posted 9 years ago

“i went to the Redhill surrey branch , i was desperate for a bike for my teenage son but didnt have a lot of money, a lovely young man named xandro guided me through the right bike i should get and at a good price, i was very happy with the bike. also i bought some tires and inner tubes for my bike i really needed the bike to be fixed asap and he did it there for me on the spot! he is an asset to your company and i will always be using that branch in future”

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Posted 9 years ago

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Posted 9 years ago

“Went to Halfords Store 0730 to buy a hybrid bike and was served by Josh who was great he couldn't have been more helpful he listened to me as I told him the model of bike I wanted. He let me try out the bike for comfort and size and I was so impressed I bought it. The transaction was 02889, and Josh is a credit to your company and I will be recommending Halfords to my family and friends. Many thanks Sal Matthews”

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Posted 9 years ago

“A girl called Kiran at Halfords kirkstall was first class.Friendly, polite, helpful AND did want I asked her to do without any fuss.Give the Girl a coconut, Five stars AND a pay Rise! Thankyou,Marc Magnanti”

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Posted 9 years ago

“Halfords WOKINGHAM. Fast appointment, excellent service, honest advice. Lifesavers. I had a puncture which was delt with quickly and efficiently at minimal cost.”

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Posted 9 years ago

“Sadly customer service leaves a lot to be desired. Customer services do not respond to emails and staff within shops are disinterested.”

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Posted 9 years ago

“Amazing service quick efficient and professional . I am impressed and will tell all my friends. I couldn't believe it . Thanks Russell”

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Posted 9 years ago

“I took my great grandsons bike to your store in Malvern to have new tyre fitted and the service was exceptional. The lads were so efficient and polite they are a credit to your store. Thank you. From a very grateful ancient great grandmother. O.Chiswell”

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Posted 9 years ago

“Mark fitted new wipers on my wife's mini in seconds. He was helpful & pleasant.”

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Posted 9 years ago

“they were extremely helpful when i couldnt get the parts i had bought to work and it came to them coming to my car and helping me through it without having to pay for their we fit programme”

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Posted 9 years ago

“Just fantastic service by polite attentive professional people. I needed a bulb replacing in a vehicle with poor access to do this easily, it was worth £5 to have this done; no fuss no appointment JOB DONE! Fantabulosa!!”

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Posted 9 years ago

“I actually think Halfords is one of the bricks and mortar retailers that is actually quite good.”

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Posted 9 years ago

“Just home from the Enfield store. Needed a new light bulb which would have been impossible for me to fit. Ryan was allocated the job. He greeted me immediately and did the job swiftly and professionally. Great customer service.”

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Posted 9 years ago

“Daughter purchased a new CD player, was fitted in minutes. A day later she had an issue with the locking which was partly due to the new unit, the manager of the store advised on the part we had to order, when we got this we took it to the store and he fitted foc. Ten out of ten Berwick Upon Tweed store!”

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Posted 10 years ago

“The service at Wakefield branch 0817 was excellent . Dan B served me on the 09/02/16 and he could not have been more helpful. Thank you.”

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Posted 10 years ago

“Very helpful. Big thanks to Roger who works at the 0440 branch of Halfords. Refitted a fuse plug in the most diffucult place possible.”

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Posted 10 years ago

Halfords is rated 2.5 based on 1,410 reviews