Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,387 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

Visit Website

Email:

customer.services@halfords.co.uk

Write Your review

Tell us how Halfords made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visitsd lisburn store today and was servecd by chris I would like to say how helful and kind nothing was tomuch bother trouble for him plesant and very helpful you don't receive this kind of costume now days I just had to write and thanks to chris and halford I will be using this store from mow on and will, recomend lisburnstore to my family friends”

Helpful Report

Posted 10 years ago

“Very helpfull I'm sure it was dan who served me at the middlebrook branch. Very impressed he bent over backwards to help me:) will deffo return to this branch.”

Helpful Report

Posted 10 years ago

“I had reason to have the battery or starter motor checked for a fault at Portsmouth Halfords store number 0852 and found the whole staff very obliging I had the manager Simon serve me who checked the battery circuit thoroughly nothing was left to chance, I have total admiration for his expertise the way he went through the whole circuit until the problem was found was first class I would not hesitate to return to Halfords again especially the Portsmouth store. Thank you once again. Simon”

Helpful Report

Posted 10 years ago

“Halfords Bromley. Took my son's bike for it's 6 week check.Was attended to immediately by Noel,who in 10 mins, fixed and cleaned rear brake and gave the rest of the bike a clean bill of health.Have dealt with this guy before-very helpful and friendly. Great service .Thankyou.”

Helpful Report

Posted 10 years ago

“Had a wonderful experience at Halfords in Kingston. I was doing the RideLondon 2015 on 2 August 2015 and suffered a pinch puncture just as I hit the cobbled streets of Kingston. I wheeled my bike into the Halfords store on the high street and the manager immediately arranged for someone from the bike service team to drop everything and assist with my puncture repair. They provided me with an inner tube and did the puncture repair from start to finish in less than 15 minutes of me walking in the store - and then did not accept any payment from me. That was going above and beyond the call of duty - I was super impressed and would not hesitate to recommend. As a very grateful (and exhausted!) cyclist I can highly recommend Kingston Halfords for professionalism and customer service.”

Helpful Report

Posted 10 years ago

“Served by Adam in Southport store today. Excellent customer service and very polite young man! Helped me choose the right bicycle for me and even ensured I had the correct accessories to suit me and aid me during Cycling. Thanks Adam!”

Helpful Report

Posted 10 years ago

“Excellent service from Bromley halfords who fitted parrot handsfree today. Great price, using price match, great fitting job and staff all very helpful. Thank you.”

Helpful Report

Posted 10 years ago

“Re: Your Halfords store in Maidenhead Retail Park, Stafferton Way. We visited this store today and was served by George in the Bikehut Department, This young chap was so very helpful we could not fail to be impressed. In fact we will be back there early next week to have the gas checked on the air-con. Well done Halfords/Bikehut for employing such helpful and knowledgeable staff.”

Helpful Report

Posted 10 years ago

“Excellent t customer service from the bradford branch. All members of staff were extremely friendly and understanding of the urgency of our car being booked in. They could not have done more to help us. Would definitely recommend them.”

Helpful Report

Posted 10 years ago

“Staff at Hastings store very helpful .. Couldn't do enough for me .. Bought a crossfire hybrid bike , built it in store , set it up perfectly so I could ride away on it :))”

Helpful Report

Posted 10 years ago

“Had a problem with the front disc brake on my boardman c x cycle. The asst manager, "Danny" at my local kingston park branch, could not Have been more helpful. He had a very good cycle knowledge, and was most Attentive. His rise to senior management should not be delayed. Ron from gosforth.”

Helpful Report

Posted 10 years ago

“I called into the Telford branch with the possibility of purchasing a Boardman MTB, I was met by Rich who was extremely helpful, spending time going through the 2 bikes i interested in without any pressure to buy.. I left a very happy customer, Rich gave me his mobile no to text him informing of the time i was collecting the bike and it would be ready at whatever time I wanted to collect it, on arrival he took time to make sure the fit was perfect. Rich goes above and beyond the call of duty and is a credit to Halfords. I will definitely recommend Halfords to others”

Helpful Report

Posted 10 years ago

“Amazing customer service from Frazer at halfords”

Helpful Report

Posted 12 years ago

“Excellent service by Chris at Halfords yesterday”

Helpful Report

Posted 11 years ago

“loving the service from staff in meltonmowbray.”

Helpful Report

Posted 12 years ago

“great customer service yesterday from lady in your Andover store who fitted my lightbulb in my Audi TT not easy job ThankYou”

Helpful Report

Posted 12 years ago

“Nice to have a car that no longer sounds like a spitfire when I'm driving. Great customer service from Halfords uk halfords in oldbury”

Helpful Report

Posted 12 years ago

“Great customer service from the friendly staff at the Halifax Halfords uk again today. Big thanks to Tom for changing all my bulbs!”

Helpful Report

Posted 12 years ago

“The staff at Watford are fantastic.”

Helpful Report

Posted 12 years ago

“Fantastic customer service from Halfords uk in Dundee yesterday when they fixed the mic on my hands free. Thank you!”

Helpful Report

Posted 12 years ago

Halfords is rated 2.5 based on 1,387 reviews