Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a wonderful experience at Halfords in Kingston. I was doing the RideLondon 2015 on 2 August 2015 and suffered a pinch puncture just as I hit the cobbled streets of Kingston. I wheeled my bike into the Halfords store on the high street and the manager immediately arranged for someone from the bike service team to drop everything and assist with my puncture repair. They provided me with an inner tube and did the puncture repair from start to finish in less than 15 minutes of me walking in the store - and then did not accept any payment from me. That was going above and beyond the call of duty - I was super impressed and would not hesitate to recommend. As a very grateful (and exhausted!) cyclist I can highly recommend Kingston Halfords for professionalism and customer service.”

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Posted 9 years ago

“Served by Adam in Southport store today. Excellent customer service and very polite young man! Helped me choose the right bicycle for me and even ensured I had the correct accessories to suit me and aid me during Cycling. Thanks Adam!”

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Posted 9 years ago

“Excellent service from Bromley halfords who fitted parrot handsfree today. Great price, using price match, great fitting job and staff all very helpful. Thank you.”

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Posted 9 years ago

“Re: Your Halfords store in Maidenhead Retail Park, Stafferton Way. We visited this store today and was served by George in the Bikehut Department, This young chap was so very helpful we could not fail to be impressed. In fact we will be back there early next week to have the gas checked on the air-con. Well done Halfords/Bikehut for employing such helpful and knowledgeable staff.”

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Posted 9 years ago

“Excellent t customer service from the bradford branch. All members of staff were extremely friendly and understanding of the urgency of our car being booked in. They could not have done more to help us. Would definitely recommend them.”

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Posted 10 years ago

“Staff at Hastings store very helpful .. Couldn't do enough for me .. Bought a crossfire hybrid bike , built it in store , set it up perfectly so I could ride away on it :))”

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Posted 10 years ago

“Had a problem with the front disc brake on my boardman c x cycle. The asst manager, "Danny" at my local kingston park branch, could not Have been more helpful. He had a very good cycle knowledge, and was most Attentive. His rise to senior management should not be delayed. Ron from gosforth.”

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Posted 10 years ago

“I called into the Telford branch with the possibility of purchasing a Boardman MTB, I was met by Rich who was extremely helpful, spending time going through the 2 bikes i interested in without any pressure to buy.. I left a very happy customer, Rich gave me his mobile no to text him informing of the time i was collecting the bike and it would be ready at whatever time I wanted to collect it, on arrival he took time to make sure the fit was perfect. Rich goes above and beyond the call of duty and is a credit to Halfords. I will definitely recommend Halfords to others”

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Posted 10 years ago

“Amazing customer service from Frazer at halfords”

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Posted 11 years ago

“Excellent service by Chris at Halfords yesterday”

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Posted 11 years ago

“Amazing customer service from halfords”

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Posted 11 years ago

“best service ever received today, quality bike, brilliant customer service”

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Posted 11 years ago

“10/10 Customer service from Halfords today got me the part I needed very quickly & staff very helpful”

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Posted 11 years ago

“loving the service from staff in meltonmowbray.”

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Posted 11 years ago

“great customer service yesterday from lady in your Andover store who fitted my lightbulb in my Audi TT not easy job ThankYou”

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Posted 11 years ago

“Nice to have a car that no longer sounds like a spitfire when I'm driving. Great customer service from Halfords uk halfords in oldbury”

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Posted 11 years ago

“Great customer service from the friendly staff at the Halifax Halfords uk again today. Big thanks to Tom for changing all my bulbs!”

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Posted 11 years ago

“The staff at Watford are fantastic.”

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Posted 11 years ago

“Fantastic customer service from Halfords uk in Dundee yesterday when they fixed the mic on my hands free. Thank you!”

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Posted 11 years ago

“Great customer service from Assistant Manager Brian at Halfords Team Valley store today. Going the extra mile to keep customers happy.”

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Posted 11 years ago

Halfords is rated 2.5 based on 1,361 reviews