Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,365 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Sorted my wheel balancing when usual garage couldn't. As a member you'll get good discounts on all goods and services. If you get car insurance via Confused you'll also get a £20 voucher to spend in-store and online.”

Helpful Report

Posted 2 years ago

“I booked my appointment to get full service and MOT for my car 2 weeks ago at Catford (Rushey Green-463) The appointment was at 8:30am on Saturday 6 Aug but when I got there at 8am the store was close and the staff standing outside waiting for the Manager to open the store who never turned up. They sent me to another location saying that there they will accept my car for the service I booked and paid. When I got to the other location reception staff was unhelpful and said that unfortunately they were unable to help or find a solution for me. It was very frustrating for me because my MOT expires in 2 days and I was Planning to drive for holidays for one week, thanks to Halfords I had to cancel my family holidays as I can not drive my car without MOT. This is what I called not respect for the customers.”

Helpful Report

Posted 2 years ago

“I was so impressed with the staff at Clacton on sea, we went into the store to have a replacement light bulb on our car and to purchase a child’s helmet for our grandson. The young man who helped with fitting the helmet was so helpful and good with my eight year old grandson. My husband was helped initially by the same young man to access the staff to fit the bulb then the young man easily and efficiently fitted the bulb. Just so nice to experience such good customer service.”

Helpful Report

Posted 3 years ago

“After dropping my bike off at the abbey lane store Leicester on Monday the 25th of July for a free bike assessment I was advised what repairs were needed. They kept my bike and I was pleased to receive an email yesterday telling me good news the bike was ready for collection. My husband has just been to collect my bike, which by the way is now unusable. No manager in store to speak with. No one answers the phone either. Absolutely disgracing service. I feel very upset about the whole experience and would recommend Halfords to no one .”

Helpful Report

Posted 3 years ago

“Pre booked and pre paid for a service and MOT. It was cancelled at the last moment (told it was cancelled when I took the car in). They couldn't get it done at another local Halfords so I had to get it done elsewhere. I got it booked in for the next day at a local garage. Don't use Halfords if you want a reliable service”

Helpful Report

Posted 3 years ago

“Not impressed with bike carrera vengeance been back to shop 3 times since xmas each time a 2 week wait for them to look at it in total spent 200 pounds on new parts even though I took extended warranty I'm sorry I went there won't happen again”

Helpful Report

Posted 3 years ago

“Rang to book in to have a battery fitted. Call went well, price okay, had battery in stock at nearest Halfords 20+ miles away. Booked an early slot as I had a busy day. Got up early, drove to Ashbourne for 8.25 appt. Left the car to find a loo, came back half an hour later to be told they couldn't do it! As the couldn't figure out how to get my battery out (Citroen C4)! Offered a refund of my payment, but nothing for my wasted time, diesel etc.! It's hardly a one-man back street garage? Can't believe the several 'technicians' could not find out how to do it! Terrible! Will not use again!”

Helpful Report

Posted 3 years ago

“***HALFORDS SUPPLY BIKES WITH BRAKES THAT FAIL, AS THEY HAVE NOT BEEN ASSEMBLED CORRECTLY***. £400 bike purchased and delivered with little to no fluid in the hydraulic braking system. Extremely dangerous scenario as brakes partially worked and failed during use. Despite being delivered faulty and raising this with customer services I was advised to RIDE this death trap to the store at the risk to myself and the general public as the delivery service CANNOT uplift the bike!! How can a delivery service function without the ability to return/collect faulty items. Over 11 hours spent on the phone and twice waiting at home for a local store employee to collect which on both occasions failed to turn up (no phone call/email NOTHING). Store staff and online staff blaming each other for the above with no solution forthcoming. A replacement could have been sent and the faulty bike returned in the replacements packaging but NO; Halfords would not do this as this would mean I would have 2 bikes in my possession - despicable and well outside of consumer rights. After finally having enough of my mistreatment I finally asked for a manager and was refused by Elaine on customer resolutions - who btw, hung up intentionally and ignores any emails sent to her, unbelievable. This has to be the worst customer services experience I’ve ever been through and I still have a bike (Carrera Hellcat) with no brakes. NEVER EVER buy a bike from this company if you value yours and your family’s safety and i have over 2k’s worth of their bikes in my garage but never again. Their head office phone number forwards to a voicemail that is unsurprisingly full. My next step will be an ADR with the retail ombudsman -please if you’re reading this; learn from my experience, this is not the same company I have used many many times over the years.”

Helpful Report

Posted 3 years ago

“I phoned customer service to book a camera for my car. When i arrived in Limerick shop in Ballysimon they told me after one hour waiting they could not fit camera to my car. They blamed customers service in south Africa taking the call. I had drove 140km in total and my half day wasted. Customer service should not be booking in cars not suitable without checking with the store first my asking the make and model of car.”

Helpful Report

Posted 3 years ago

“Halfords Auto centre had my car for over two weeks, I picked my car up Tuesday 6/6/2022 to find my car is worse than when it went in. Even a regional manager could not help and made me feel pretty worthless and my concerns were not valid. Now my car is back with Halfords AGAIN 7/6/2022. Shame on you Halfords Auto centre”

Helpful Report

Posted 3 years ago

“Needed. New windscreen wipers .The young man who served me found the correct ones very quickly.He was very polite and he gave me a very reasonable price including fitting .This was done very quickly and I am very pleased with the service today.Will use again .”

Helpful Report

Posted 3 years ago

“Bought a bicycle pump yesterday as zak at the Crawley store said it would fit my tyres. It did not fit my tyres, tried to return today for a refund and was told no. Item is in the same condition as purchased, well within the return time and I was told no.”

Helpful Report

Posted 3 years ago

“Terrible service. We were sold a trailer by Halfords who supplied a different spare tyre that was the wrong size. Upon trying to exchange tyre there was no apology and they then informed they could not get the right tyre. I’d avoid Halfords it’s not worth the stress. Perhaps they should rebrand as Hellfords! We won’t be using them again!”

Helpful Report

Posted 3 years ago

“I took my Suzuki Alto into Halfords Exeter Street in Plymouth to have the three sparkplugs changed. Guess how much? 144 POUNDS. YES 144 POUNDS. It took them 10 minutes to do it, the actual sparkplugs cost 19 pounds for 4 !!!!!!!!!”

Helpful Report

Posted 3 years ago

“I got an appointment, 10 days ago, on 21 June, at 11:00,PE1 5AU to ceheck my e-scooter. They send reminder 1 day ago. I got 2 reminder messages in the same morning. When I went there, they said that the mechanic didn't come that day. I had cancelled my work, which costed me £ 120 for this halford appointment. They offred me to reschedule the service for 10 days later without any excuse and apology. I cant believe that this terrible and ridicuolus service belongs to a national chain store.”

Helpful Report

Posted 3 years ago

“Problem with bicycle dealt with in double quick time. Message on my phone within a very short period of time. Well done.”

Helpful Report

Posted 3 years ago

“Halfords in Pellon Lane Halifax. Millie was very helpful when we were looking for a small adults bike. She was smiley and friendly and took time answering our questions. Millie made it a pleasant experience.”

Helpful Report

Posted 3 years ago

“I would like to thanks the Farnoborough's team for their help. Great service and very helpfull”

Helpful Report

Posted 3 years ago

“Had an issue with ith a radio connector.. Staff soooo helpful and they had the part in stock and at s super cheap price. Thanks”

Helpful Report

Posted 3 years ago

“Can't get through to anyone, lack of staff & generally a poor attitude in store.”

Helpful Report

Posted 3 years ago

Halfords is rated 2.5 based on 1,365 reviews