Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phoned my local store to ask whether they stocked a bike part. Got redirected to some kind of call centre, repeated my request. She went to find out and after 5 minutes I'm still waiting, left listening to some awful muzak. Since I'm autistic this just makes me very stressed so sadly, I had to hang up, non the wiser as to whether they had the part I needed so I bought one off Amazon. "Shop local" people say. How can I if I can't speak to my local shop to ask whether they tock a bike part? If I'm going to have to do a 16 miles round trip, I might as well just stay home in the warm and let my fingers do the walking, on the keyboard.”

Helpful Report

Posted 3 years ago

“It has to be said that when contacting Halfords Plymouth store by telephone to inquire about the features of a specific sat-nav they sell, they could not have been more helpful - but when I went on to place the order intending to pay by Debit Card on line and book a fitting date, this was blocked. The reason is that if you don`t have a mobile phone and can insert the number, you cannot place an order. When I retired, I got rid of my mobiles and have since used other forms of communication - but Halfords appear not to understand that not everyone is enslaved by such devises, the advice given, that if I wanted to place an order I would have to travel to their nearest store to pay for the sat-nat and then return at a later date to have it fitted. Asking if I could place the order pay over the phone was met with a No. This is an absurd policy that is entirely nonsensical and I fail so see any value in it, whether to their customers or their own business.”

Helpful Report

Posted 3 years ago

“After being quoted £110 to repair my bike by G64 bikes in Bishopbriggs, I decided to get a second opinion at Halfords. The young woman at Halfords was amazing! She sorted my bike within 5 minutes at no charge! I subsequently booked a service. 24hrs later collected (Service done by Hamish) First Class service… above and beyond what I imagined or expected! Really really superb service. Just goes to show that the wee independents are no always the best choice!”

Helpful Report

Posted 3 years ago

“Sold a product over the phone after spending 45 mins chatting to an advisor. Booked car in, when arrived after calling to check that I was booked in I was told they could not do the work. I was also told that I needed something else as part of the package which was not mentioned on the call, this was three times the price what I already paid. The manager was unsympathetic, he could see I was distressed after wasting so much time and with a toddler in toe! Called again to complain and asked that this be looked at asap, advisor seemed to listen but had no call back and it’s now been 4 weeks. Shocking business, disjointed call centre, on premise staff have a lack of customer service skills and unable to deal with complaints.”

Helpful Report

Posted 3 years ago

“I went to Riverside Warrington on Saturday which is 9 mile away to get my satnav sorted to my mobile phone and there was 3 staff all lad standing at counter doing nothing I asked for help they said there's no one in till tomorrow afternoon I told them I'd come 9 mile he said sorry but we can't help . So phoned up this dinner time see if the lady will be in but she couldn't tell me I told her what had happened yesterday she was apologetic but that didn't help me I'm 77 years old an don't need this I'm sure one of them lad could have sorted it but guess they'd sooner stand doing nothing .Well won't go there for help again”

Helpful Report

Posted 3 years ago

“Customer service non existent! I’ve called at least 10 times to resolve a minor issue and each time I’m promised a call back which has yet happened! This has been going on for nearly 2 weeks now. Im just relieved it’s not a big issue that needs resolving. So frustrating. Why on earth can’t people to their job properly?”

Helpful Report

Posted 3 years ago

“Never Again! Took our car in for 4 new tyres at Halfords ended up with 2 alloy wheels damaged, under-seal ripped off underneath and left dangling, (which according to Halfords was the cars fault? Manager confrontational attitude problem) and to top it all found they had rummaged through the glove box and personal property to find the service manual to check when the next service was due? (Excuse: looking for the wheel nut) was sent down the road to a wheel repair shop who told us it needed a diamond cutter company to repair it? Also: that we were the 3rd car this week with the same problem sent from Halfords. Contacted there head office several times not interested no reply from them at all, what a bunch of cowboys should hold their heads in shame. Spent over 2 days running about / over 100 miles and taken 5 weeks to sort out at another branch and now after over 3 months still waiting for them to complete their investigations so they say? Now we have ended up with 2 shiny refurbished wheels and 2 dull ones. Beware people not a professional company with little or no respect of people’s property, AVOID LIKE THE PLAGUE!!!!!”

Helpful Report

Posted 3 years ago

“Ordered Wing mirror 2 Month and nothing !!!!!! .Customer service and Head office Shocking.”

Helpful Report

Posted 3 years ago

“Halfords in general, when in store, is generally good. Staff helpful, good service, etc. But the call Center to get through to one of those stores, is AWFUL! Let’s the entire brand down and provides terrible customer service.”

Helpful Report

Posted 3 years ago

“I had new brake pads fitted on my ebike 3 months ago. The brakes began to fail while going downhill. Took it to a local bike shop and was told that they were the wrong size, meant for large wheels. and not fitted correctly. This could have resulted in a bad accident. Needless to say I will be using the bike shop from now on!”

Helpful Report

Posted 3 years ago

“Went there to buy some products for my car they were very helpful and advised me so that I get right stuff.”

Helpful Report

Posted 3 years ago

“Hello sorry should be a red star. went to my local branch to look at car batteries whish i never went now. confronted by a young teen tell me i should go for the halford battery range as they are the best and have a 4 year warranty. so since have this new best battery my car has been slow turning over so i went into halfords coalville when i was told i won't bother testing your battery as it would be you starter motor. so i asked if they could sort this out but no. so i went to a local garage and they tested the battery and it was lower than it should so i went back and asked for my battery to be tested, and they said they would have to charge it up and then test it, which they did and it passed now it doing it again. told the battery was damaged before and this does not cover a replacement still in 4 year warranty, told nothing we can do. battery failed all other tests but not at halfords.”

Helpful Report

Posted 3 years ago

“Please read as Halfords refused to accept this to their website : Can’t review the product as I never received it! Daughter called into Halfords on my behalf and after waiting for over 20 minutes in store was told the order had been cancelled and money refunded. Interesting as I had no message informing me of this cancellation. So wasted trip. Still waiting for the refund 3 weeks later. Not holding my breath and to be honest for the sake of £7.99 it’s not worth my time waiting on hold for the appalling lack of service. The one star review isn’t for the product, this is not Drapers fault. It’s a one star review for Halfords. If I could give less I would. Not that it matters but I will not shop in Halfords again”

Helpful Report

Posted 3 years ago

“Affordable prices and a good range of products”

Helpful Report

Posted 3 years ago

“Years ago I bought a brand new dud bike. Dud as in a pile of ...... This year my wife bought me an e scooter from there. When I try and talk to someone who knows what they are talking some idiot on the phone won't let me. Don't recommend but if you do bad luck”

Helpful Report

Posted 3 years ago

“Halfords Charlton, London. UK Ray, deserves more than 5 star. This is the 2nd time he served me for different issues. He makes you feel at ease. Ray, thank you for a great service and experience. I rarely get asked if l am satisfied with a service but different with Ray. He courteously answered my questions and when my number plates were nicely fitted, he asked if l am pleased and l said yes. I hope he reads this.”

Helpful Report

Posted 3 years ago

“I always tend to make online purchases with this company as their communication, customer care and delivery has been second to none.”

Helpful Report

Posted 3 years ago

“Booked a oil change with Halfords mobile and they cancelled for the 2nd time on the day total waste of my time trying to use supply issue as an excuse all that they needed was oil and a oil filter. Avoid”

Helpful Report

Posted 3 years ago

“We purchased 2 electric bikes right at the end of November, spending £2500.00, as we have been unable to use the bikes they have been sat in our dining room until yesterday. My husband took them both outside to see what they rode like, the ladies bike battery failed, on taking the battery back for exchange the manager was extremely unhelpful and more or less said that we had damaged it. I am now unable to ride the bike as the battery has been "sent away for testing" disgusting service.”

Helpful Report

Posted 3 years ago

“I had a horrible experience when I visited Halfords in Lancaster. I had to go in twice to enquire about the battery they had fitted. The second time I went in I had breakdown rescue with me and they had run a test on the battery which said that the battery needed to be replaced. Halfords ran the test using their equipment and said the battery was fine. They begrudgingly agreed to change the battery anyway but not before condescendingly questioning why I had ‘ignored’ him last time about purchasing a battery charger and then going on to rant at me saying that I had ‘misused the battery’, and if this happened again with the new battery they would not help (verbatim). This actually brought me close to tears. The way he spoke to me was disgusting customer service! He actually said that he would not help me if this happens again! I won’t be going to Halfords again and I will let my friends know the same. I am genuinely disgusted.”

Helpful Report

Posted 3 years ago

Halfords is rated 2.5 based on 1,361 reviews