Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,385 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,385 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

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“I always tend to make online purchases with this company as their communication, customer care and delivery has been second to none.”

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Posted 3 years ago

“Booked a oil change with Halfords mobile and they cancelled for the 2nd time on the day total waste of my time trying to use supply issue as an excuse all that they needed was oil and a oil filter. Avoid”

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Posted 3 years ago

“We purchased 2 electric bikes right at the end of November, spending £2500.00, as we have been unable to use the bikes they have been sat in our dining room until yesterday. My husband took them both outside to see what they rode like, the ladies bike battery failed, on taking the battery back for exchange the manager was extremely unhelpful and more or less said that we had damaged it. I am now unable to ride the bike as the battery has been "sent away for testing" disgusting service.”

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Posted 3 years ago

“I had a horrible experience when I visited Halfords in Lancaster. I had to go in twice to enquire about the battery they had fitted. The second time I went in I had breakdown rescue with me and they had run a test on the battery which said that the battery needed to be replaced. Halfords ran the test using their equipment and said the battery was fine. They begrudgingly agreed to change the battery anyway but not before condescendingly questioning why I had ‘ignored’ him last time about purchasing a battery charger and then going on to rant at me saying that I had ‘misused the battery’, and if this happened again with the new battery they would not help (verbatim). This actually brought me close to tears. The way he spoke to me was disgusting customer service! He actually said that he would not help me if this happens again! I won’t be going to Halfords again and I will let my friends know the same. I am genuinely disgusted.”

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Posted 3 years ago

“Hamilton store is full of brilliant individuals who know exactly what you need and are full of first hand experience on how to use products.”

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Posted 3 years ago

“Booked an at home oil service. First visit was cancelled half an hour before as they didn’t have the part (after me waiting in). 2nd visit it was the wrong part. 3rd visit right part but not the right tools. I had to call for the refund. Not a good experience at all.”

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Posted 3 years ago

“I’m about to take Halfords to court over them fitting a battery incorrectly which left me without a car for two days before Xmas. Despite evidence to prove that it was their fault they are refusing to discuss it other than closing the case. Absolutely arrogant and clueless about what they are talking about. I teach and train vehicle diagnostics and have the evidence to prove my case. I’ve asked to be put in touch with the CEO office and they refuse to give me the contact information, as if it’s a secret. Well Halfords, you will sincerely regret this stance. Disgraceful.”

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Posted 3 years ago

““He’s not trained to use the phone” - tried speaking to someone about my failed MOT as I couldn’t see what was wrong with the headlight (supposedly dipping but both looked the same, so I was curious) - was told I couldn’t speak to the person as they weren’t trained to use the phone. Absolute joke.”

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Posted 3 years ago

“I’m in Peterborough I had two very nice gentleman come and fit me with a new battery on my car they were polite on time and present everything was tested i’m very pleased with the outcome and would recommend to anyone what a great service thank you Halfords”

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Posted 3 years ago

“Had issues with a battery I got from them 18 months ago No quibble replacement supplied”

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Posted 3 years ago

“WHEN DOING SEARCH FOR MOLI LIQUID PURGE, PAGE SAYS GOT THEN SOMETHING DIFFERENT ????.”

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Posted 3 years ago

“1st class service.tools come the next day.”

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Posted 3 years ago

“Hallford Newport-News_VA will never get my business they say $1000 over trade in its more like $3500 under what your trade is worth.”

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Posted 3 years ago

“Greedy halfords don't give you a refund for 14 days . Everyone else pays back straight away. But greedy halfords keep your money for the full extent of their legal right .👎👎👎”

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Posted 3 years ago

“My first ever racist encounter since I have settled in the United Kingdom 11 years ago according to the auto repair service man "Steve" at Halfords Charlton my people need to start learning when to be their on time and he is so helpful that he called two mechanics to stand at the office window while I'm in my car waving at me saying (merry Christmas f*CK you don't come back) which most probably will never happen since I felt sincere fear for my safety after the three of them ganged up together”

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Posted 3 years ago

“Very friendly staff and a good working environment”

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Posted 3 years ago

“This is a conversation I have just had with a member of Halfords via online chat. I've been told I need an appointment to attend the Autocentre, the same way I did when I had my lights fitted. I couldn't just turn up. This staff member advised otherwise. I'm utterly appalled at the attitude and threats made by this idiot. This person did not want to disclose where they were based in order for me to make a complaint and instead resorted to threats and warnings about ending the conversation. Spent the whole conversation arguing back. This was after having the most horrendous phone call to someone who couldn't speak clear English. Tyler:Hi, my name is Tyler. How can I help you today? Tyler:Welcome to Halfords Live Chat, you are through to Tyler. How can I help you today? Me:Hi, I purchased 2 headlights and had them fitted by a Halfords store. One of the headlights is now faulty. I'm looking to arrange a time for a Halfords member of staff to fix it? Tyler:Oh dear! So so sorry about that. Thank you for bringing this to our attention. Tyler:In this regard you would need to just go down to the store for this. Tyler:As you do not need an appointment for this. Tyler:This is a walk in service. Me:I was told I would need to book an appointment at an Autocentre. This would be to replace the bulb if faulty and to look at the wiring if it still wasn't fixed. Tyler:I understand however please do see what I have advised above Tyler:You do not need an appointment at the store for this. Tyler:If you are needing to contact the autocentre you would need to contact them via phone. Me:Tried the phone option and it was horrendous. No one spoke English. Tyler:that is not possible, you might have phoned the wrong number. Me:Well I'm telling you it is possible because I experienced it. I definitely phoned the correct number because I wasted 40 mins on the call. Tyler:If you have contacted Halfords it is impossible to get through to somebody who does not speak english. Me:I hope you are right about not needing an appointment. Can I ask where you are based? Tyler:As all our members are fluent english speakers. Tyler:I am at the head office. Me: Which is where? Me:What City, country? Tyler:Also for the sake of progress what is your post code so that I can provide you with the correct contact number? Me:Can you answer my question? This isnt helping. Tyler:How is this not helping? Tyler:I am wanting to help you by providing you with the number to contact the autocentre so that you can get your light bulbs fixed? Me:Im very capable of finding the number. Its on google, and I already called it. Can you answer my question? Tyler:However you are not providing me the information required to steer you in the right direction also if we do continue to go around in circles I would need to terminate the chat. Tyler:I am wanting to help you by providing you with the number to contact the autocenter so that you can get your light bulbs fixed? Tyler:Could you provide me with the post code? Me:This whole conversation is being recorded. Your only making this worse for yourself when I submit a complaint. The fact that you can't even answer what City or Country your speaking form is appalling. Tyler:we are going around in circles. Tyler:Also I would need to terminate the chat on this basis. Me:Yes we are, and you are supposed to be customer service. Me:That's fine, making threats now and still not answering my question. Tyler:As I have now tried to help you however you have failed to provide the information so that I could provide the auto centre details for you to get your bulb sorted. Me:Absolute disgraceful service. Tyler:I have now warned you on two occasions, this does appear that you do not want help so I will be terminating the chat on the basis that we are going around in circles. Me:Answer the question, what city and country are you based? Tyler:Where we are based is irrelevant to getting your light bulb fixed. Me:You have 'warned' me have you? Another threat. Shocking way to speak to a customer. Tyler:Chat terminated”

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Posted 3 years ago

“just wanted my key changing on my audi A3 said they couldn't do it or rather wouldn't do it, waste of time...took the key to Timpsons they done it for me, two minutes and £10 easy!! so Halfords, you don't get my custom anymore, useless!”

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Posted 3 years ago

“Myself and my partner went to Halfords autocentre at Wick Scotland on 13th December 2021 to have the tracking and oil checked. What an amazing experience with the best customer service we could have possibly asked for. Thank you so much.”