Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,396 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,396 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service non existent! I’ve called at least 10 times to resolve a minor issue and each time I’m promised a call back which has yet happened! This has been going on for nearly 2 weeks now. Im just relieved it’s not a big issue that needs resolving. So frustrating. Why on earth can’t people to their job properly?”

Helpful Report

Posted 3 years ago

“Never Again! Took our car in for 4 new tyres at Halfords ended up with 2 alloy wheels damaged, under-seal ripped off underneath and left dangling, (which according to Halfords was the cars fault? Manager confrontational attitude problem) and to top it all found they had rummaged through the glove box and personal property to find the service manual to check when the next service was due? (Excuse: looking for the wheel nut) was sent down the road to a wheel repair shop who told us it needed a diamond cutter company to repair it? Also: that we were the 3rd car this week with the same problem sent from Halfords. Contacted there head office several times not interested no reply from them at all, what a bunch of cowboys should hold their heads in shame. Spent over 2 days running about / over 100 miles and taken 5 weeks to sort out at another branch and now after over 3 months still waiting for them to complete their investigations so they say? Now we have ended up with 2 shiny refurbished wheels and 2 dull ones. Beware people not a professional company with little or no respect of people’s property, AVOID LIKE THE PLAGUE!!!!!”

Helpful Report

Posted 3 years ago

“Ordered Wing mirror 2 Month and nothing !!!!!! .Customer service and Head office Shocking.”

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Posted 3 years ago

“Halfords in general, when in store, is generally good. Staff helpful, good service, etc. But the call Center to get through to one of those stores, is AWFUL! Let’s the entire brand down and provides terrible customer service.”

Helpful Report

Posted 3 years ago

“I had new brake pads fitted on my ebike 3 months ago. The brakes began to fail while going downhill. Took it to a local bike shop and was told that they were the wrong size, meant for large wheels. and not fitted correctly. This could have resulted in a bad accident. Needless to say I will be using the bike shop from now on!”

Helpful Report

Posted 3 years ago

“Went there to buy some products for my car they were very helpful and advised me so that I get right stuff.”

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Posted 3 years ago

“Hello sorry should be a red star. went to my local branch to look at car batteries whish i never went now. confronted by a young teen tell me i should go for the halford battery range as they are the best and have a 4 year warranty. so since have this new best battery my car has been slow turning over so i went into halfords coalville when i was told i won't bother testing your battery as it would be you starter motor. so i asked if they could sort this out but no. so i went to a local garage and they tested the battery and it was lower than it should so i went back and asked for my battery to be tested, and they said they would have to charge it up and then test it, which they did and it passed now it doing it again. told the battery was damaged before and this does not cover a replacement still in 4 year warranty, told nothing we can do. battery failed all other tests but not at halfords.”

Helpful Report

Posted 3 years ago

“Please read as Halfords refused to accept this to their website : Can’t review the product as I never received it! Daughter called into Halfords on my behalf and after waiting for over 20 minutes in store was told the order had been cancelled and money refunded. Interesting as I had no message informing me of this cancellation. So wasted trip. Still waiting for the refund 3 weeks later. Not holding my breath and to be honest for the sake of £7.99 it’s not worth my time waiting on hold for the appalling lack of service. The one star review isn’t for the product, this is not Drapers fault. It’s a one star review for Halfords. If I could give less I would. Not that it matters but I will not shop in Halfords again”

Helpful Report

Posted 3 years ago

“Affordable prices and a good range of products”

Helpful Report

Posted 3 years ago

“Years ago I bought a brand new dud bike. Dud as in a pile of ...... This year my wife bought me an e scooter from there. When I try and talk to someone who knows what they are talking some idiot on the phone won't let me. Don't recommend but if you do bad luck”

Helpful Report

Posted 3 years ago

“Halfords Charlton, London. UK Ray, deserves more than 5 star. This is the 2nd time he served me for different issues. He makes you feel at ease. Ray, thank you for a great service and experience. I rarely get asked if l am satisfied with a service but different with Ray. He courteously answered my questions and when my number plates were nicely fitted, he asked if l am pleased and l said yes. I hope he reads this.”

Helpful Report

Posted 3 years ago

“I always tend to make online purchases with this company as their communication, customer care and delivery has been second to none.”

Helpful Report

Posted 3 years ago

“Booked a oil change with Halfords mobile and they cancelled for the 2nd time on the day total waste of my time trying to use supply issue as an excuse all that they needed was oil and a oil filter. Avoid”

Helpful Report

Posted 3 years ago

“We purchased 2 electric bikes right at the end of November, spending £2500.00, as we have been unable to use the bikes they have been sat in our dining room until yesterday. My husband took them both outside to see what they rode like, the ladies bike battery failed, on taking the battery back for exchange the manager was extremely unhelpful and more or less said that we had damaged it. I am now unable to ride the bike as the battery has been "sent away for testing" disgusting service.”

Helpful Report

Posted 3 years ago

“I had a horrible experience when I visited Halfords in Lancaster. I had to go in twice to enquire about the battery they had fitted. The second time I went in I had breakdown rescue with me and they had run a test on the battery which said that the battery needed to be replaced. Halfords ran the test using their equipment and said the battery was fine. They begrudgingly agreed to change the battery anyway but not before condescendingly questioning why I had ‘ignored’ him last time about purchasing a battery charger and then going on to rant at me saying that I had ‘misused the battery’, and if this happened again with the new battery they would not help (verbatim). This actually brought me close to tears. The way he spoke to me was disgusting customer service! He actually said that he would not help me if this happens again! I won’t be going to Halfords again and I will let my friends know the same. I am genuinely disgusted.”

Helpful Report

Posted 3 years ago

“Hamilton store is full of brilliant individuals who know exactly what you need and are full of first hand experience on how to use products.”

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Posted 3 years ago

“Booked an at home oil service. First visit was cancelled half an hour before as they didn’t have the part (after me waiting in). 2nd visit it was the wrong part. 3rd visit right part but not the right tools. I had to call for the refund. Not a good experience at all.”

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Posted 3 years ago

“I’m about to take Halfords to court over them fitting a battery incorrectly which left me without a car for two days before Xmas. Despite evidence to prove that it was their fault they are refusing to discuss it other than closing the case. Absolutely arrogant and clueless about what they are talking about. I teach and train vehicle diagnostics and have the evidence to prove my case. I’ve asked to be put in touch with the CEO office and they refuse to give me the contact information, as if it’s a secret. Well Halfords, you will sincerely regret this stance. Disgraceful.”

Helpful Report

Posted 3 years ago

““He’s not trained to use the phone” - tried speaking to someone about my failed MOT as I couldn’t see what was wrong with the headlight (supposedly dipping but both looked the same, so I was curious) - was told I couldn’t speak to the person as they weren’t trained to use the phone. Absolute joke.”

Helpful Report

Posted 3 years ago

“I’m in Peterborough I had two very nice gentleman come and fit me with a new battery on my car they were polite on time and present everything was tested i’m very pleased with the outcome and would recommend to anyone what a great service thank you Halfords”

Helpful Report

Posted 3 years ago

Halfords is rated 2.5 based on 1,396 reviews