Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.49

2.5 Rating 1,421 Reviews

36 %

of reviewers recommend Halfords

2.5

Based on 1,421 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

Visit Website

Email:

customer.services@halfords.co.uk

Write Your review

Tell us how Halfords made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hamilton store is full of brilliant individuals who know exactly what you need and are full of first hand experience on how to use products.”

Helpful Report

Posted 4 years ago

“Booked an at home oil service. First visit was cancelled half an hour before as they didn’t have the part (after me waiting in). 2nd visit it was the wrong part. 3rd visit right part but not the right tools. I had to call for the refund. Not a good experience at all.”

Helpful Report

Posted 4 years ago

“I’m about to take Halfords to court over them fitting a battery incorrectly which left me without a car for two days before Xmas. Despite evidence to prove that it was their fault they are refusing to discuss it other than closing the case. Absolutely arrogant and clueless about what they are talking about. I teach and train vehicle diagnostics and have the evidence to prove my case. I’ve asked to be put in touch with the CEO office and they refuse to give me the contact information, as if it’s a secret. Well Halfords, you will sincerely regret this stance. Disgraceful.”

Helpful Report

Posted 4 years ago

““He’s not trained to use the phone” - tried speaking to someone about my failed MOT as I couldn’t see what was wrong with the headlight (supposedly dipping but both looked the same, so I was curious) - was told I couldn’t speak to the person as they weren’t trained to use the phone. Absolute joke.”

Helpful Report

Posted 4 years ago

“I’m in Peterborough I had two very nice gentleman come and fit me with a new battery on my car they were polite on time and present everything was tested i’m very pleased with the outcome and would recommend to anyone what a great service thank you Halfords”

Helpful Report

Posted 4 years ago

“Had issues with a battery I got from them 18 months ago No quibble replacement supplied”

Helpful Report

Posted 4 years ago

“WHEN DOING SEARCH FOR MOLI LIQUID PURGE, PAGE SAYS GOT THEN SOMETHING DIFFERENT ????.”

Helpful Report

Posted 4 years ago

“1st class service.tools come the next day.”

Helpful Report

Posted 4 years ago

“Hallford Newport-News_VA will never get my business they say $1000 over trade in its more like $3500 under what your trade is worth.”

Helpful Report

Posted 4 years ago

“Greedy halfords don't give you a refund for 14 days . Everyone else pays back straight away. But greedy halfords keep your money for the full extent of their legal right .👎👎👎”

Helpful Report

Posted 4 years ago

“My first ever racist encounter since I have settled in the United Kingdom 11 years ago according to the auto repair service man "Steve" at Halfords Charlton my people need to start learning when to be their on time and he is so helpful that he called two mechanics to stand at the office window while I'm in my car waving at me saying (merry Christmas f*CK you don't come back) which most probably will never happen since I felt sincere fear for my safety after the three of them ganged up together”

Helpful Report

Posted 4 years ago

“Very friendly staff and a good working environment”

Helpful Report

Posted 4 years ago

“This is a conversation I have just had with a member of Halfords via online chat. I've been told I need an appointment to attend the Autocentre, the same way I did when I had my lights fitted. I couldn't just turn up. This staff member advised otherwise. I'm utterly appalled at the attitude and threats made by this idiot. This person did not want to disclose where they were based in order for me to make a complaint and instead resorted to threats and warnings about ending the conversation. Spent the whole conversation arguing back. This was after having the most horrendous phone call to someone who couldn't speak clear English. Tyler:Hi, my name is Tyler. How can I help you today? Tyler:Welcome to Halfords Live Chat, you are through to Tyler. How can I help you today? Me:Hi, I purchased 2 headlights and had them fitted by a Halfords store. One of the headlights is now faulty. I'm looking to arrange a time for a Halfords member of staff to fix it? Tyler:Oh dear! So so sorry about that. Thank you for bringing this to our attention. Tyler:In this regard you would need to just go down to the store for this. Tyler:As you do not need an appointment for this. Tyler:This is a walk in service. Me:I was told I would need to book an appointment at an Autocentre. This would be to replace the bulb if faulty and to look at the wiring if it still wasn't fixed. Tyler:I understand however please do see what I have advised above Tyler:You do not need an appointment at the store for this. Tyler:If you are needing to contact the autocentre you would need to contact them via phone. Me:Tried the phone option and it was horrendous. No one spoke English. Tyler:that is not possible, you might have phoned the wrong number. Me:Well I'm telling you it is possible because I experienced it. I definitely phoned the correct number because I wasted 40 mins on the call. Tyler:If you have contacted Halfords it is impossible to get through to somebody who does not speak english. Me:I hope you are right about not needing an appointment. Can I ask where you are based? Tyler:As all our members are fluent english speakers. Tyler:I am at the head office. Me: Which is where? Me:What City, country? Tyler:Also for the sake of progress what is your post code so that I can provide you with the correct contact number? Me:Can you answer my question? This isnt helping. Tyler:How is this not helping? Tyler:I am wanting to help you by providing you with the number to contact the autocentre so that you can get your light bulbs fixed? Me:Im very capable of finding the number. Its on google, and I already called it. Can you answer my question? Tyler:However you are not providing me the information required to steer you in the right direction also if we do continue to go around in circles I would need to terminate the chat. Tyler:I am wanting to help you by providing you with the number to contact the autocenter so that you can get your light bulbs fixed? Tyler:Could you provide me with the post code? Me:This whole conversation is being recorded. Your only making this worse for yourself when I submit a complaint. The fact that you can't even answer what City or Country your speaking form is appalling. Tyler:we are going around in circles. Tyler:Also I would need to terminate the chat on this basis. Me:Yes we are, and you are supposed to be customer service. Me:That's fine, making threats now and still not answering my question. Tyler:As I have now tried to help you however you have failed to provide the information so that I could provide the auto centre details for you to get your bulb sorted. Me:Absolute disgraceful service. Tyler:I have now warned you on two occasions, this does appear that you do not want help so I will be terminating the chat on the basis that we are going around in circles. Me:Answer the question, what city and country are you based? Tyler:Where we are based is irrelevant to getting your light bulb fixed. Me:You have 'warned' me have you? Another threat. Shocking way to speak to a customer. Tyler:Chat terminated”

Helpful Report

Posted 4 years ago

“just wanted my key changing on my audi A3 said they couldn't do it or rather wouldn't do it, waste of time...took the key to Timpsons they done it for me, two minutes and £10 easy!! so Halfords, you don't get my custom anymore, useless!”

Helpful Report

Posted 4 years ago

“Myself and my partner went to Halfords autocentre at Wick Scotland on 13th December 2021 to have the tracking and oil checked. What an amazing experience with the best customer service we could have possibly asked for. Thank you so much.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Halfords Horsham got a new £400 carrera vengeance bike back in March and have had nothing but problems with it. In and out of the store loads of times with them trying to fix it. And 7 mouths on still not right. Am Discussed and I'm telling them the amount of stress it has caused me thay don't even apologise for it. And will not give me a new one. It leaves me with no other option but to take further. Thanks Halfords. DON'T BUY A BIKE FROM HALFORDS.”

Helpful Report

Posted 4 years ago

“Three times Halfords tried to instal a working camera in my car through Tyres on the Drive. Three times they failed. There was appalling wiring around my car, even worse response times to emails and phone calls, in fact no response at all. They finally removed my camera and I’m getting no contact with regards to getting my money back so I can spend it with a more decent company. I contacted Halfords customer complaints department to be told it’s nothing to do with them and they can’t help. My 10 year old son could run a business better than this shower…”

Helpful Report

Posted 4 years ago

“Nice helping staffs, good customer service”

Helpful Report

Posted 4 years ago

“Had booked and paid for a dash cam to be fitted on 09/12/2021. Arrived 2 minutes late, to be 'told' couldn't be fitted. Explained due to roadworks on our 20 mile travel to Halfords, we had been held up. The staff behind the desk were very nice. However it was the duty manager who relayed the message from afar that told staff the job couldn't be fitted in. Duty manager did not come down to discuss this with us. He/she left counter staff to relay their message. We appreciate that we were 2 minutes late, however, staff were willing to do the job (3 behind the counter). We had been allocated one hour for the job, but, this may take longer depending on how the work is going. Therefore this extra time would have been taken into consideration. We were offered a re-schedule. This would jot gave been an option for us. Extremely bad management that whoever the duty manager was, they failed to support their staff and speak to their customers direct. We did get our money back, thank you to the staff who were left to deal with this. However we will not be back to Halfords, despite us being long standing customers.”

Helpful Report

Posted 4 years ago

Halfords is rated 2.5 based on 1,421 reviews