Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.50

2.5 Rating 1,410 Reviews

36 %

of reviewers recommend Halfords

2.5

Based on 1,410 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always fast service with quality items”

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Posted 4 years ago

“Voodoo Limba is the bike I've purchased, and it's definitely not worth the money. I bought this about two weeks ago, and i have to say I'm really disappointed, I was really looking forward to this bike. Some plastic piece fell out the very first time I took it out for a ride, gears on the bike are crackling and screeching, some gears more than others, bike switches gears with a very big delay which makes it dangerous to ride, sometimes gears don't even switch at all, brakes are making the most ridiculous noise, it sounds like it's worn out completely making some weird screeching and knocking noise, and what do you know, the bike doesn't break, I push both breaks all the way down and its still rolling, it was a really big purchase for me, and as I said I was really looking forward to it, but to say I'm disappointed is to say nothing, please do not buy it, I promise you its not the experience it's advertised to be. Also I must add, that after leaving this same exact comment on their website as a review for the bike, I got an email saying its been moderated and it can't be posted, so if you want to buy a bike from halfords do your own independent research, because it seems like they'll only post good reviews, so simply put, you can't trust Halfords”

Halfords 1 star review on 21st October 2021

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Posted 4 years ago

“Good information on choosing a stereo”

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Posted 4 years ago

“Simple and easy to deal with”

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Posted 4 years ago

“Payed close to £1000 on a mountain bike that's had more problems than a bike that costs a quarter the price. I orederd it before Christmas as I wanted to get into mtb but upon arrival the bike was already broken. Front disk was bent, derailleur hanger was bent so It skipped gears, loose cassete and punctured tires. I've taken it into the shop to get serviced more times than I've rode the bike and every time they fix one thing they tamper with another so I come back next week. The bike is unsafe to ride and shouldn't be sold, unless you want to spend another £1000 fixing it don't buy a Carerra titan x.”

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Posted 4 years ago

“Why,( allegedly ) are Halfords drivers in Scotland being treated differently than their counterparts in England?Lower hourly rates of pay.No overtime rates,less holidays per year?? Same drivers who worked through this Pandemic,making Halfords millions.What could possibly be the reasons there is NO PARITY.It is the same company with drivers north and south doing the same jobs??”

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Posted 4 years ago

“New look Halfords. I have used Halfords for number of years. The latest experience I found went entering was a member of staff asking what I was looking for. This on its own was OK although I felt if I required help I would seek it myself. Once I informed the staff member I was guided to another member in the cleaning product area which they gave me a sales spill on which (EXPENSIVE PRODUCTS) I required. I ask regards the chamey leathers. Which the sales assistant did not have a glue what I was talking about!!. A customer over hearing the conversation handed me the product.!!! Be it a new approach in selling. I had the experience of being forced in sales I didn't require. It would be helpful if the staff are approached from the customer rather then the other way round.”

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Posted 4 years ago

“Bought some in car audio from the Charlton branch. The young man who served me, Liam, was a legend. Helpful and very knowledgeable. Spent extra time sourcing out of stock items in other branches and rang to get them reserved for me. Well done that man👍🏻👍🏻”

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Posted 4 years ago

“New bike from halfords 1 month ago and gears won't change back to shop said problem with wheel brake pads worn too 100 pound to fix it some time next month. Have hardly rode this bike. Badly made and no after care if not pay big money”

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Posted 4 years ago

“They don't tell you that the shelf item price is with with out vat you get charged that at the till they should tell you before you buy”

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Posted 4 years ago

“Carrera bike purchase ! Had bike built my them - ten months passed and fairly trouble free until this month when strange squeaking was coming from crank , called Halfords and booked in - day off work and went to local store and they said it had two light buckles in both wheels , rear wheel bearing and poss bearings in crank ! Said I had to re-book for a repair and take bike with me and bring back again! All this was classed as wear and tear . Had gears adjusted and today the chain dropped behind rear cassette.was rudely treated on online chat and cut off after 35 mins on phone .”

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Posted 4 years ago

“Good retail for travel tools accessaries”

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Posted 4 years ago

“Categories Blog K&K Bates GB My Reviews My Settings Help LOG OUT For businesses Your review counts! You reviewed Halfords Retail Add photo K&K Bates 2 reviews 1 star: Bad Just now Don't buy online line........ Death trap I brought a bike online to be built and delivered to me...... What a mistake that was. The first time I used the bike the handle bars started to fall forward, I was lucky this time as it didn't start to happen until I was work. I tightened the handle bars back into place and it was far for another two weeks. On the 21st September ( this was delivered the 24th August) I was riding my bike to work and the handle bars because loose and the threw me into the road. I was lucky the driver of the driving past was paying attention. After checking I was ok i looked at the bike and that's when I noticed they had become loose! I asked for someone to pick me up and take me to the Ashton shop. The guy there said he is shocked managed to ride this! So not only was the handle bars an issues, the brake where on to tight, the gear box wasn't set up correctly, some main bit of the bike wasn't tightened and one of the peddles wasn't put on correctly. I wouldn't bother calling their customer service, they are joke. So I email Halford and they asked for a report from the store. Now because the store has sorted out getting me a new bike they don't want to know about how I am! I did go to the hospital for a check up. The doctor said I'm lucky and just very bruised all over. Halfords are not interested in offering any kind of compensation for the day of work I missed because of their faulty bike or checking to see if I'm ok. The lad at the shop was so lovely and couldn't do enough, just a same the overall company doesn't give a dam about their customers.”

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Posted 4 years ago

“unhelpful unfriendly untrained staff, highest priced products this brand is best avoided at all costs. I took my bike in for repair, had to cycle 9km to get there in the rain across fields. The bike was obviously covered in mud and i received it back three days later in the same state and with a further problem which wasn't the problem in the first place. Hopeless company avoid.”

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Posted 4 years ago

“Firstly halfords are not sorry they give a terrible service, if they were they wouldnt have half the complaints that are on here. they employ poorly trained staff that deliver little or no service, at best they can only just muster a hello and their customer service is diabolical. i ordered something in, paid up front got fed up of waiting asked for a refund and was cut off on purpose because they would give me a reference refund number incase the payment was never refunded , hence i would have to proove i had rung up and had they given a ref number i could have used that to complain further with absolutely disgusting !! AVOID”

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Posted 4 years ago

“I took my bike on to swap a chain. The mechanic barely managed to do this and broke my dropper seatpost on my £4000 mountain bike on in the process right in front of my eyes!! They have claimed that it was like that when I brought it in. I know it wasn't. They have conjured up an excuse and have dug their heels in denying causing the damage. I have since had the problem fixed by competent mechanics at my own cost as Halfords refuse to take responsibility and pay for the repair. I will never set foot in Halfords in Hamilton again.”

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Posted 4 years ago

“Having waited 3 weeks for a repair slot I was phoned the day before to say the only person who could do a relatively simple repair was self isolating and I can’t get another repair slot for another 22 days”

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Posted 4 years ago

“I bought a stereo head unit from a branch in Leicester in July including fitting. I received numerous text reminders and on the day as well stating that fitting was ready. When I went some parts did not arrive so I was fuming and so cancelled my order. In August I bought another stereo head unit and booked for fitting today but at a different store in Leicester. So I phoned the Halfords phoneline yesterday just to confirm and was told that all was ok. I went this morning and guess what? Again they couldn't find my stereo. So again I cancelled my order. What a bunch of amateurs. Halfords management you need to employ better trained staff not just on the phone line but in store.”

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Posted 4 years ago

“Awful experience. Turned us away for a bike rack fitting after we had booked online The booking itself took 3 hours of back and forth with an awful support team as you're not able to call the store directly, but apparently that was all for nothing anyway. After deciding to try and fit ourselves, the recommended rack for our car obscures the lights and the plate making it unusable. Patronising, unhelpful staff. Ruined weekend. Thanks Halfords!”

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Posted 4 years ago

“Wanted a car trailer, halfords no longer keep them in store so had to order online. Promised delivery on the 30th August, no delivery. Phoned helpline/customer service number (Indian call centre) told to ring day after if it hadn’t arrived. No trailer so rang again to be told it was with the courier and would be delivered on the 3rd. Rang courier and they confirmed, had text message on the 3rd saying it was delayed, rang the courier and they said they don’t have the item in their warehouse so can’t deliver it, rang customer services again and got told it was with the courier!!!! What an absolute joke of a service!!!! Told them to cancel the order and return the money, had to wait for a ring back and got told it was too late to get it cancelled but they would see what when wrong and get it cancelled but could take over a week for my refund….. have cancelled the transaction with my credit card company and will NEVER use halfords again as absolutely shocking service”

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Posted 4 years ago

Halfords is rated 2.5 based on 1,410 reviews