Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,385 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,385 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service Took my car for the Halford FREE air conditioning check. Arrived at the booked appointment time , told to wait. 50 mins later a staff member started checking the air conditioning with a gauge, 30 mins later said " that be £50" I mentioned the free air conditioning check and he said I've regassed it . To be fair about the matter I agreed to pay the £50 but he should asked me. Next day air Conditioning stopped working so I phone the manager who said he will book into their auto centre down the road where they fix the leak and regas at no further cost. I phoned the auto halfords and checked my car booked in and was advised it was booked it but the check for a leak and re gas would cost, hence complete lie from the customer service. The centre also said their retail halfords stores are rubbish don't know what their doing. Wow!!! I phone the manager at retail store and he said bring car back in. He put extra gas in and we left. Week later air conditioning was not working hence clearly there is a leak. I wrote a complaint head office with no reply, I sent 3 letters until finally manager phoned me and AGAIN asked bring car back in 4th time. Went back 4th time and demanded a refund . The manager insisted there no leak, I said why is the gauge reading low and it was filled the gauge showed high... I finally got a refund but it took 3 letters , 4 trips , 6 hours my time, fuel and some debating. Unfortionately no one from head office bothered 9phoning me. I've shopped at halford for years for my boat and car but after this experience I vowed to never spend another penny in a halfords stores. Its all about money , their no service and their knowledge of cars is appalling”

Helpful Report

Posted 4 years ago

“Very poor service Took my car for the Halford FREE air conditioning check. Arrived at the booked appointment time , told to wait. 50 mins later a staff member started checking the air conditioning with a gauge, 30 mins later said " that be £50" I mentioned the free air conditioning check and he said I've regassed it . To be fair about the matter I agreed to pay the £50 but he should asked me. Next day air Conditioning stopped working so I phone the manager who said he will book into their auto centre down the road where they fix the leak and regas at no further cost. I phoned the auto halfords and checked my car booked in and was advised it was booked it but the check for a leak and re gas would cost, hence complete lie from the customer service. The centre also said their retail halfords stores are rubbish don't know what their doing. Wow!!! I phone the manager at retail store and he said bring car back in. He put extra gas in and we left. Week later air conditioning was not working hence clearly there is a leak. I wrote a complaint head office with no reply, I sent 3 letters until finally manager phoned me and AGAIN asked bring car back in 4th time. Went back 4th time and demanded a refund . The manager insisted there no leak, I said why is the gauge reading low and it was filled the gauge showed high... I finally got a refund but it took 3 letters , 4 trips , 6 hours my time, fuel and some debating. Unfortionately no one from head office bothered phoning me. I've shopped at halford for years for my boat and car but after this experience I vowed to never spend another penny in a halfords stores. Its all about money , but their no service and their knowledge of cars is appalling”

Helpful Report

Posted 4 years ago

“Poor customer service I come to Halfords today to get something for my car. And I saw a lady member of staff stood around so I went and asked her for her help, I found her very rude and she wasnt helpful or engaging with wanting to help me, she did not seem bothered if I was going to purchase from the store and I find this very unprofessional, I found this very unwelcoming to a store where the staff know customers need help, the other staff in seemed very engaged and like they wanted to help the customers they was speaking with but Scarlett (I believe her name was in thetford) did not seem at all interested in helping, as working in retail I would not be impressed if Scarlett worked in my store . I would not recommend going back to Halfords Thetford if this is the service I am going to receive. You should be ashamed”

Helpful Report

Posted 4 years ago

“Shocking,ordered parts on a Friday and was assured that they would be in by the following Tuesday so I organised with my mechanic to drop the car off on Wednesday but Tuesday came and not even a call to tell me that the order will take another week,Shocking.”

Helpful Report

Posted 4 years ago

“wife bought a stereo for grandsons birthday , when it arrived i opened it to find Halfords idear of safe packaging is to stuff the stereo into a box diagonally and seal box , no other form of packaging or restraint , just hope it works . Halfords were good once but now just a waste of space, will not be using again”

Helpful Report

Posted 4 years ago

“So I turned up to get a chipped window repaired, booked two weeks ago. Got here but they had moved to next day without informing me (12 mile drive) said no good, staff became snotty after I said I'd wait for two hours. Disgusting service.”

Helpful Report

Posted 4 years ago

“Shiptonthorpe, East Yorkshire, 12.50 Friday, 13 August. I have just avoided having a serious accident, which would have been caused by the drivers of one of your vans. He overtook an articulated lorry on a double white line in a 30 m.p.h village, causing both the lorry driver and I to have to brake hard and swerve to avoid a collision. This young male driver will undoubtedly cause an accident in future if he is not given training. When I tried to use Halfords' complaints service they wanted to charge me £5 to make a complaint. Is this a scam?”

Helpful Report

Posted 4 years ago

“Terrible customer service , ordered motorbike battery 3 months ago, still not here, still have my money. A call to speak to store gets you an international call centre that tries to connect you always fails to put you through. Chased for 8 weeks. Filled in online complaint form, still no return even though I now have a case number, chased again and called in store ‘again’ , finally had the manager of the store call ‘George’ who promised me a battery , e-receipt came through , called in store to pick up, not there, asked to speak to ‘manager George’ …to be told there isn’t a ‘George’ , sent email to ‘customer services’ no return as yet , sent email to ‘Head office’ no return as yet ……SHAMBOLIC”

Helpful Report

Posted 4 years ago

“Shoddy service. I asked for a new indicator bulb and to have it fitted. They were unable and didn't know how to remove the headlight assembly, a second guy came to help he could not remove it either but did manage to get his hand in to remove the bulb but then informed me they did not stock that particular one despite the fact they do on their website and that branch had it in stock. Apologised tightened up the headlight assembly and closed the bonnet, on arriving home with warning lights flashing in the car I decided to see what was wrong. They had not reconnected the wiring harness which was left dangling down together with the headlamp ventilation pipe. This meant the car was illegal and could have resulted in a fine or even an accident as it had no lights on one side. Halfords then emailed me for a review I gave them an honest review of the problems and guess what the review was rejected by their 'moderator' so patently only good reviews are published by them. Lack of honesty.”

Helpful Report

Posted 4 years ago

“About three weeks ago I ordered a bottle of Fenwicks window wize scratch remover, online, click and collect, from Halfords in Leamington Spa. Order went fine until later when I received my e.receipt informing me that my bill was £0.00. No explanation whatsoever. Also included in the email was instructions on how to return the product if there was a problem. Very confusing. So I contacted customer service, to be told the store was temporarily out of stock but there would be a delivery in the next few days. Now. Three weeks later I contacted Halfords to check on stock of this item. After being put on hold I was then informed that Halfords in Leamington Spa did have stock of this item. I’ve just been to the store to purchase it only to be told “Sorry out of stock!” All in all, what an absolute waste of time. In my opinion Halfords need to pay higher wages to their employees……….if you pay peanuts then you get Monkeys, especially in the customer service department. Had to give one star because I couldn’t give less.”

Helpful Report

Posted 4 years ago

“New battery broke down in 6 months. Claimed a replacement on the 5 year warranty, been refused. No reply from customer service on my complaint. Battery review on their website been refused to be published.”

Helpful Report

Posted 4 years ago

“I got a bike assembled & delivered which I had to have looked at straight away by another place.I can only assume a monkey assembled it & I'll certainly never use the incompetent idiots again.AVOID AT ALL COSTS!!!!”

Helpful Report

Posted 4 years ago

“The worst shop Instead of repair my brakes, the broke them, then they partially repaired them by changing the discs and ask me to pay for the other part for them to change the pads. Initially they promised to change them for free and asked me to come back in 3 months as they say they don’t have in stock this pads. When I return, they start doing bunch of lies. Now I need to go to consumer protection and probably to sue them.”

Helpful Report

Posted 4 years ago

“Lewis replaced our bulb in minutes! What a lovely lad and was friendly, professional and helpful. It was such a pleasure to receive a brilliant service! (Harlow branch)”

Helpful Report

Posted 4 years ago

“Ordered 2 gear shifters for my wife's bike over the phone, and told they were in stock ready to be collected at my local store. Then received a phone call to say the items couldn't be found so a refund would be issued. Over a month later and still awaiting refund, nobody answers the so called "helpline" and being an 0845 number costs nearly a pound a minute. Disgraceful company, will never deal with them again, and would strongly advise anybody else to find an alternative company to deal with, or just do without.”

Helpful Report

Posted 4 years ago

“Used Halford Mobile who was dreadful to say the least referred me to the local Halford workshop to carry out the repairs he was unable to do, Went to the Halford garage in Woolwich but they just as bad as as the mobile fitter as soon as i turned up at the woolwich site all you can hear is swearing and unhappy customers. Low and behold they could not fix it either spoke to a customer in reception who was having the same issue they said they had found a local Garage in Welling that could fix/repair anything she had her invoice in hand getting a refund from Halford's due to an incomplete repair. I took her advise and took my car to the garage she suggested who were spot on with customer service and prices fix car same day very disappointed in Halford but lease got a decent garage found from it ( garage i used to fix Claremont Motor Engineers Welling ) Halford great advertising on TV but your services dont match up big boys pushing there way in but so under delivering.”

Helpful Report

Posted 4 years ago

“Disgraceful service. My daughter with her 2 young children bought oil for her car that was completely run out. She could not afford to pay the £5 for lifting up bonnet, taking off cap and pouring oil in. They would not even attend whilst she did it whilst looking after 2 under 7s to just confirm she puts it in the right container in car. How bad is that!!!!!! hence we had desperate call from her in panic on where to pour it whilst in hurry to attend an appointment.”

Helpful Report

Posted 4 years ago

“Ordered 2 cycling tops, of 2 different styles. Staff then called to say 1 could not be found , then called me back to confirm they had found it so I could call in and collect.”

Helpful Report

Posted 4 years ago

“Categories Blog My Reviews My Settings Help LOG OUT Paul c GB For businesses Paul c United Kingdom 1 Review If I could give 0stars I would I have… If I could give 0stars I would I have never been treated like this in a store or anywhere in fact so after purchasing few cleaning and polishing products for my car I was happy but having realised one of them was not suitable I did get a refund and few days later partner then brought something else witch was not suitable for my car so I went to the store today and asked if I could get a refund or exchange them and was told no repciets but told get bank statement and they could give refund so after feeling let down went to leve when I was approached by members of staff saying that I had not paid for the item as I pointed out I was after refund was treated like a criminal and threatened with police asked them to look at CCTV but to no luck so I have bank statement showing purchase once I get refund I will never use them again it's disappointing and discusting how I have been treated like a criminal the was a member of staff that see me walking in the store but was to busy smoking and eyeing up the lads in car absolute joke”

Helpful Report

Posted 4 years ago

“I ordered a roof rack and roof box. Item was due to arrive 2 days after purchase. I received only 1 of 3 boxes for the roof rack and roof box never came. I spoke to their customer services who stated I would need to contact their courier as they "won't get an answer for some time". I asked for a refund as I am moving and so the delivery would be to late. They refused. I asked if I could pick up the same item from my local store instead but they refused. Absolutely useless, will never use them again.”

Helpful Report

Posted 4 years ago

Halfords is rated 2.5 based on 1,385 reviews