Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Advance middle drawer tool chest. Bought this to compliment my Halford professional chest, build quality not anywhere near as good at previous model, sharp edges, drawers not as smooth and catches not so good. Overall it's poor quality for £125”

Helpful Report

Posted 4 years ago

“Having had a failure of my driver side indicator lamp on Sunday afternoon I looked on line for suitable bulb replacements. I also checked YouTube for the method of indicator replacement on my vehicle, a Honda Civic Hatchback, 2006. Bearing in mind I am 73 years old, having looked at the YouTube replacement method which entailed removal of both front wheels and the removal of the tyre well protector to access the bulbs I decided to check if Halfords would replace the bulbs for me on this vehicle. I checked with their online chat service to confirm that both bulbs would be replaced at a total charge of £17. In view of the labour involved at my age, I decided to order the service there and then and payed the £17 (£7 for the bulbs and £10 fitting charge) . My wife and I duly arrived at Halfords, Greyhound Park, Chester, the next morning, Monday, which is a round trip of 20 miles from our home. We presented our order to the Halfords “engineer” and told him we would have a look around the other stores while he carried out the work. I also advised him of what I had seen regarding of the tyre well protector to access the bulbs. He said there would be no problem. We duly returned to Halfords about 35 minutes later, expecting to see the engineer working on my vehicle. I estimated the job would have taken about 1 hour to replace both bulbs so fully expected to be told the job was not yet complete and to call back later, which would have been totally understandable. However, we saw the vehicle in it’s original parking space with no one in attendance. We assumed that the job was complete. We entered the store to collect my keys only to be told by the engineer that they could not replace the bulbs as the clips were seized and that we would need to take the vehicle to a garage for repair. I asked for a refund of my fitting charge of £10 which was duly refunded but decided to keep the bulbs, even at the inflated price so that any garage would not need to order them and I could supply, saving time. As you can imagine, I was extremely disappointed at the service I received from Halfords. In the past, in my younger and stronger years, I carried out much of my own car maintenance so when I returned home I decided to see if I could replace the bulbs myself rather than incur further garage charges. I jacked the vehicle up using my own trolley jack and removed both wheels. Yes, the push-in clips retaining the tyre well covers were covered in debris and initially difficult to remove. They were definitely not “seized”. I applied some penetrating oil to the clips and left them for a few minutes. They subsequently came out without difficulty. I completed the whole job in 1 hour 30 minutes. I contacted Halfords' customer services and related the experience. I asked why it was, that I, a man of 73 years, with limited vehicle experience, could complete the job in 1hr30mins that a young Halford’s engineer could not even remove a clip? "Is your bulb replacement service totally dependent on your engineer not having to get his hands dirty?????" I had supplied them with the vehicle registration number with the original order, from which they should have been prepared, considering the age of the vehicle, to encounter some problems, not least a certain amount of dirt and contamination. I was promised, on Monday, that the matter would be resolved to my satisfaction. However, I received no communication from Halfords' customer support until I e-mailed them twice. They apparently had no record of my call or any previous e-mails. I duly forwarded the original e-mail. I eventually received a reply apologising for any inconvenience in which Hafords' Customer Services informed me that their in store colleagues are not trained mechanics and therefore would not carry out any work on the vehicle if they were not confident that they would be able to carry out the work successfully. I suggested that it was unwise and unsafe to allow untrained personnel to work on any vehicle and that they should not offer any such service. I did not receive a reply! Not only did I pay over the odds for two indicator bulbs but wasted my petrol and time, eventually having to carry out the work myself. Halfords should have made it clear before I travelled that there was a possibility of not carrying out the work if they thought it too difficult as their staff are not trained mechanics. I would have cancelled the order accordingly. My advice : Don't use any Halfords' stores to carry out any work on your vehicle. They are not trained to do so. Customer Services always say they will pass on the feedback to the branch but do nothing to resolve the issue. Customer NON Service.”

Helpful Report

Posted 4 years ago

“Looking at other reviews it’s no surprise that mine is extremely negative. Firstly having had a roof box delivered it came without fittings. Had an on line chat and went to the shop. Eventually was given the fittings but somehow I was made to feel that it was my fault. Second experience even worse. I qualified for a free mot, took it to Halfords auto centre in Gloucester. When I took it in there was a minor grumble in the exhaust when I got it back it was roaring. The manager also said the rear brakes were sticking shall we replace the pads and disc - not really as I had new ones fitted a year ago!! Are they messing with the car to attract more business. Don’t trust them and will never return”

Helpful Report

Posted 4 years ago

“Cannot comment on the bike as haven’t received it but service was terrible, I paid for the bike on the 17th of the 4th money left my account on the 18th, I called up on the 20th the day the bike was due to arrive, to be told that the order hadn't gone through but they had taken the money. Did I want to re order the bike, the money had to be returned to my card and this would be done in the next 3-5 working days, so I agreed to pay again, we went through the order process and then he said my card had been declined. I then rang my card company who confirmed that halford had taken £275 on the 18th and that they had taken a further £275 today, so for a bike I have no order for and no paperwork for they have taken £550. So I ring Halfords back to be told, OH yes you are right, we will pay that money back to you in the next 3-5 working days, do you want to re order this bike now? I said so you want me to spend another £275 for this bike, which would mean that I have paid you £825 for a bike that cost £275 with the promise that in the next 3-5 working days I will get £550 back. Can I speak to a manger please, NO I can escalate this and a manager may ring back in the next 24 HOURS, customer service don’t go to halfords as it cost £550 and you won’t even have an order. Very poor though all staff I spoke to polite and friendly, maybe that’s what they charge for are they going bust and just want the money for the wages?”

Helpful Report

Posted 4 years ago

“Ordered a new battery for my Mercedes. Elected for free home delivery. The battery arrived well within the day promised and the courier even placed it on my bench for me. It was very well packaged and when tested for CCA was greater than expected. Best price and superb service - couldn't ask for more”

Helpful Report

Posted 4 years ago

“Try explaining to an Indian call centre that you need to know if Halfords can can register and code a stop start car battery! What a joke”

Helpful Report

Posted 4 years ago

“I put my bike in for the government scheme when I picked it up took it home tried the gears and it was broken.(not when it went in tho) they put new inner cables on the gears but the excellent technicians they have never done them properly and broke the gear selector on the handlebars. Technicians!!!! Hahaha. Gateshead branch jokers”

Helpful Report

Posted 4 years ago

“Ordered a car seat for my grandson, was given a delivery date on or before the 12.04.2021 nothing arrived after waiting in all day, did an online chat which was pretty useless, tracking page does not work, rang customer services to be told they have escalated my situation and that the courier service had indeed delivered....no they haven't! asked for a refund and was told no as they have to find my delivery? Oh the delivery that has not been delivered!! Poor customer service, lack of communication....WILL NOT SHOP HERE EVR AGAIN!!!!”

Helpful Report

Posted 4 years ago

“I recently (10/4/2021) visited the Halfords Auto-centre in Acocks Green, Birmingham and was met with Dan on customers services. Dan was new to Halfords but quickly dealt with my enquiry. He was brilliant at the way he handled my booking for a new battery on my Porsche (having been let down by Halfords City Centre). He made sure everything was in order, arranged the fitting himself and above all was very pleasant to deal with and as such I decided to book my MOT with them despite being £20 more than Kwik Fix. Its not always about the savings, but more about the experience and the way people deal with you. I drove away very happy having had my car stand idle for 15 months during the pandemic. Thank you Dan and thanks to the stafff at Acocks Green. Highly recommended Auto-centre. Raj”

Helpful Report

Posted 4 years ago

“I put my bike in for a service with the government voucher £50 scheme ...I booked in ...took my bike to the local Halfords shop....to be told I wasn't booked in ..I was then told to bring my bike in a week later on a booked slot .then the Halfords guy tried to get another £20 out of me for the super silver service .. ..i was then told my bike couldn't be serviced on my booked slot because the mechanic was off that day ....three days later I phoned Halfords up to see if my bike was ready ....only to be out through to an Halfords helpline ....not a direct call to the local Halfords branch...after voicing concerns...they told my bike would be safe and that they where very busy....and they would call me when my bike was ready ...so all in all my bike has been in their care for nearly 4, days ...where it was initially booked in for an hour slot..🤔..”

Helpful Report

Posted 4 years ago

“Had a free bike 'health check' done. I knew I needed a new cassette and chain, they told me I needed a new bottom bracket and brake pads too. Quoted £150 to do it all??! No way! I get that they obviously need to make money from this but that is extortionate! Rough estimate.. the cassette is £25, bottom bracket £10, brake pads.. front and back wouldn't cost more than £10. Took it to a family friend for a second opinion.. Halfords were wrong about the bottom bracket, we bought the same quality parts cheaper elsewhere and put new gear and brake cables on it too Halfords hadn't noticed they had rusted, striped the wheel hubs cleaned the bearings, adjusted the gears... Striped the headset.. the whole lot was looked at and cleaned. £35 it all cost in the end.. so.. Halfords.. would that have been £115 in labor costs??! It's convenient having a business do the work for you.. not everyone knows how to maintain and repair bikes and not everyone has the time or interest to learn, but you should be able to trust the business. I don't trust Halfords anymore, I'm glad I got a second opinion, I will never be paying Halfords to do work on any of my bikes in future and I will discouraged others from doing so aswell.”

Helpful Report

Posted 4 years ago

“Booked a government free £50 cycle check....I knew a need two new tyres and may be chain...left the bike there and arranged to pop back next day nothing was in stock to repair bike and get me mobile again complete waste of my time...rebooked at local shop halfords never deliver what they advertised”

Helpful Report

Posted 4 years ago

“My son brought a bike from here, we've had for a year now and it's a great bike too have. Service in shop was good and well worth a trip to halfords.”

Helpful Report

Posted 4 years ago

“Went to Eastgate,halfords looking for advice regarding bikes for my partner and I.Spoke with Lewis who was extreamly helpfull,great advice and information,nothing was too much.If anyone goes to the same shop,and looking for bike advice,Lewis is the person,thank you so much,ready to order on line.”

Helpful Report

Posted 4 years ago

“Went to Halfords Erdington today for a bike for my daughter, the bike we wanted wasn’t in stock so we brought a different one. While we were there we decided to buy our son an new carrera bike, £440. signage said ‘ride this bike away today’ we told the sale guy we want one but there was none in stock, we had a look on the internet while in the shop and it said there’s none in stock. I asked if I could buy the one in the shop that said ‘ride this bike home today’ he said no, that’s just display. The customer in front of us was trying to buy a £600 bike. In 1 afternoon out of 2 customer Halfords lists out on £1000 in sales. No wonder they are going bust when buying a bike has become such a long and frustrating process.”

Helpful Report

Posted 4 years ago

“Absolutely hopeless from start to finish! Ordered a bike online to be built and delivered. Wrong size bike delivered twice, but the most infuriating and frustrating thing was the length of time it takes to get through to customer services (20-45 minutes) depending on how many times you get cut off or put through to someone you can’t hear or understand (Indian call centre??). Once you do get through you are frequently out on hold for long periods of time. My refund wasn’t straight forward either - they only refunded 10% of the total cost - so I spent a long time (several calls/live chats) getting it sorted. I have submitted a complaint to the ‘resolution expert’ but 3 weeks later I still haven’t even received an acknowledgment. Totally disappointing experience from start to finish and I will not use Halfords again.”

Helpful Report

Posted 4 years ago

“Bought a 10speed bike cassette online, went in Taunton store to collect, Box was broken and one of the sprockets was old and covered in dirt and grease, Obviously switched for a new one ,was offered the cassette with a sprocket from a higher spec 10speed cassette, And was assured it would be ok, asked if the nearest store 10 mile away had one ,was told yes , drove to collect it, Took it home to fit, only to find the box that it was in said 10speed but the actual cassette was an 11 speed , so would not fit ,returned it the following day to Taunton, The only option left was to purchase the cassette I was originally offered that I was assured was now correct for my bike as the used sprocket had been replaced, Took it home to fit only to find The 10 speed cassette contained two 11speed sprockets, So again totally useless for my bike, You honestly could not make it up. Complete joke, I will not be using Halfords again”

Helpful Report

Posted 4 years ago

“With help from their overseas (South Africa) call centre I received an immediate appointment for supply and fitting of a new bike tyre.Within 5 minutes of arrival Chris, service engineer at Rayleigh. started work on the bike and 20 minutes later I was mobile.My thanks to Chris, so polite and efficient; a credit to the company . Barry”

Helpful Report

Posted 4 years ago

“Booked bike in with fixyourbike government voucher scheme and spoke to two staff members explaining only needed one gear cable changed. Collected bike 8 days later to find bike still not fixed and needed to book it in for the repair. Apparently initial drop off is for assessment only. All staff very polite but feel they are working in a system which certainly did not work for me.”

Helpful Report

Posted 4 years ago

“Ordered 2 new bikes went to get covid vaccine, out of the house for 1 1/2 hours checked before I left that there were no deliveries due, returned home to find both bikes in large boxes at side of house in full view of anyone!! Both boxes were totally bashed with several holes. Bikes both ok although husband's chain keeps falling off, would not use again.”

Helpful Report

Posted 4 years ago

Halfords is rated 2.5 based on 1,361 reviews