Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today I had a shock I did not think that such a national company can behave with such unprofessionalism Very disappointed never back again 😥”

Helpful Report

Posted 4 years ago

“Picked up new bike only to find the bike build was so bad I needed to return 4 days later to have the gears adjusted, pedal put on correctly and the gear lever moved. The bike itself didn’t seem new with two makes on the frame, think the bike was a second or a returned bike. Bought my last two bikes from a Halford but never again”

Helpful Report

Posted 4 years ago

“Very happy.Had a major service and they rang me up about other issues ,which I had done.Happy bunch and trustworthy,thanks”

Helpful Report

Posted 4 years ago

“Bunch of liars. Parts missing from a bike box - a bike bought for my young son. The helpdesk said I'd need to travel to a store with my new bike (which wasn't built) and swop it for a whole new one, as it's not possible to get the parts separately. I don't drive, hence why I got Internet delivery, so I either had to get a bus or a lift from someone, and luckily I could get a lift. So Halfords helpdesk say they'll give me £10 voucher, when I first called them, and they agreed that I will get the bike built for me and that the store I'd chosen to get a replacement from would call me and give me the voucher upon arrival. After 2 days the store hadn't called me and so I went there and they had nothing to say why I hadn't been, just no answer to the question, and as result, after waiting in there an hour overall I had to take a new box with bike away and build the bike myself and I never received the £10 voucher, even after chasing again. The helpdesk fed me lies saying I'd get the voucher at the store and the store said I get it online. My email to the company this week has been ignored. I wasted an hour on the phone to the helpdesk arguing, as all I wanted eas parts delivered, but they said it has to be a whole new box with bike in. So, order via the Internet at your own risk, it seems. I nevet even asked for compensation, the person on the helpdesk probably just said it to appease me. The helpdesk also didn't call me back when they said they would. I also find it unbelievable, and dangerous, that they sell some bikes without instruction manuals, this kids bike for example. And you can't get them online either. I worked it out but some people might not have the knowledge, and why should they have to pay £10 to get a store to build it. Unsurprisingly, I'll never use Halfords again and will share my story.”

Helpful Report

Posted 4 years ago

“Ryan greeted me at the door and then he took me to get what I wanted Plus he took my adblue out to the car for me. I would say he would be an asset to Halfords as there wasn’t a question he didn’t answer for me. Well done Halfords for having such a good employee.”

Helpful Report

Posted 4 years ago

“I purchased a bike for my daughter and opted for the professional build and delivery, I was offered optional extras including mud guards, I was then disappointed to receive a delivery of just mudguards followed by the cycle days later, after I was scammed out of an extra £30 I was informed we don't include accessories in the assembly! What a poor excuse for customer service! Do yourself a favour and purchase from an independent.”

Helpful Report

Posted 4 years ago

“Full off promise's Went purchase a radio from the Redditch store still waiting they like to take money up front for parts they can't get. Very poor communication with the shop say they will call and never hear from them.But also feel it's not just the one store as the Evesham branch is just the same.End result still waiting a month and counting. Make your own minds up who runs a company like this”

Helpful Report

Posted 4 years ago

“Every time I have taken a bike to your store Derby Wyvern my experience has been excellent Liam one of the bike technicians is so professional and experienced I wouldn’t take my business anywhere else as Halfords do the best services and repairs on bikes so thank you Halfords and especially thank you Liam at (Derby Wyvern)”

Helpful Report

Posted 4 years ago

“We bought electric bikes from Halfords paying for a 3 year service package when the bikes were collected. We didn’t use the bikes last year, neither did we take them back to the store to be serviced. We didn’t actually go into any shops after lockdown until March this year.I thought that Halfords would carry forward the service for 2020, but no even though it had been paid for for 2 bikes. They said as they were classed as essential they were open. As I have a heart problem and my husband has asthma we avoided shops completely, Halfords appear to think we should have thrown caution to the wind. Funnily they were much nicer when we were buying the bikes and service package than they have been since!”

Helpful Report

Posted 4 years ago

“At Halfords Netherfield Jonny helped my daughter today to sort her baby car seat out Polite efficient, and knew what the problem was as soon as he saw the seat.”

Helpful Report

Posted 4 years ago

“I went to the Halfords on Sevenoaks way in Orpington to get my brake light changed. The man who done it Ian was very nice and friendly and helped me a lot. He was very quick and efficient I would definitely go back there.”

Helpful Report

Posted 4 years ago

“Called out the blue for free bike check and up to £50 towards any repairs. Bike went in, apparently needed a new chain and gear cables (bike is new BTW) only to be told the Gov scheme had ended and had to pay £50. They said I couldnt have my £2k bike until bill paid. Very rude staff and lying through their teeth.”

Helpful Report

Posted 4 years ago

“couple days ago i bought a mountain bike for my wife from Holfords . 1st time she has taken it out went over a small bump in the road and the rear wheel came away form the frame and she has fell off . luckily not too badly hurt but if car was behind her could killed her !!!! cant trust halfords to tighten up wheel nuts !!!”

Helpful Report

Posted 4 years ago

“Had the worst experience buying a £1400 e-bike from Halfords, Croydon Willmill Road branch. Long wait to get the bike, then the battery was faulty, then they ordered a new one which took a few more weeks to arrive, then I asked them to fit a pannier wrack on it which they didn't have in stock... several weeks later I still have no bike and can't get any help from anyone, although they did take all the money from my account. I have spent hours on the phone trying to get help from the customer service team in South Africa but they are unhelpful and surprisingly rude. When you complain to the Croydon store, they just tell you the customer service team don't know what they are doing and blame the errors on them. Nobody seems to be accountable for anything, and problems don't get resolved. I'm still waiting for a call back to find out if my bike is ready but the South African team who i've just spent another 40 mins on the phone to have just said.. quote 'The Croydon store is still not accepting calls. Hopefully they will call you back this time but if they don't then there's nothing we can do about it'. Great, thanks Halfords.”

Helpful Report

Posted 4 years ago

“Faulty bike and they want me to pay £85 for them to be put right disgusting service will never use them again”

Helpful Report

Posted 4 years ago

“So I had a major service on my BMW about three months ago and when I enquired about it I asked them about putting the service record on the IDRIVE system of my car as they do not come with a service book. I was told that they could not do this but they send the detail to the main dealer and that my idrive would be updated when I took it into BMW to have anything done. Three months after the service I had a recall on my car and took it into BMW, I asked them to update the service record on my Idrive as I had a major service completed at Halfords and they checked all records and there is nothing on the system to say I have had a service and they also said they would not update the system because I didn't have the service with BMW. Please be aware of this as I would not have had this done at halfords had I known the service record would not be updated so I think I was misled into having a service done.”

Helpful Report

Posted 4 years ago

“We're all used to the lottery of how long it takes to buy something at Halfords, what we call the 'Halfords wait'. Tills are often left unattended whilst staff seem to be too busy doing something else than taking money. But this morning was particularly interesting when i took my bike into Balham brank for a pre-booked bike service (there was a 3 weeks lead time for this) only to be told that this booking was an assessment of what service was needed, not for the actual service. Aside from the ludicrous and customer time-wasting nature of this approach (unique in bike servicing as far as i can tell) my particular frustration is that this is far from clear on the booking page. The manager confirmed that they had a lot of customers coming in completely unaware of this. And that they only employed 1 mechanic so there was an 8 week (8!) lead time for doing any work. Needless to say i have now found several other bike service centres who can do perform the work - that Halfords seem to find so difficult :) - within a week. Perhaps Halfords might consider (1) employing more than 1 mechanic (2) telling their customers clearly about lead times and what they are actually booking. It's hard to imagine a retailer surviving for long at the moment with the sort of service that Halfords provides. I, at least, am no longer a customer.”

Helpful Report

Posted 4 years ago

“Absolutely Disgraceful- Halfords should be ashamed of themselves scamming people with their bike service repair. They automatically suggest 'gold service' when not needed- quoted £176 for repair to my bike which cost less than that- I took to a genuine bike repair shop and the same repair cost £40! If you have a government voucher they are just trying to get the maximum money from you which defeats the objective of the scheme- took 1 hour to get through to their call centre also”

Helpful Report

Posted 4 years ago

“I went into Halfords in Cherry Avenue in Dover Kent as I had a nail in my rear passenger tyre. The tyre was dealt with extremely quickly. I'd like to thank Harry for the excellent customer service experience. Very much appreciated.”

Helpful Report

Posted 4 years ago

“Don't choose Halfords !Ordered 4 tyres from the great Asda website good price unfortunately picked Halfords for fitting. Turned up 5 mins early as requested 2 be asked which 2 tyres need changing. Having dug through his paperwork and sorted out that they were fitting 4 tyres the next statement was u are leaving it here till the end of the day (3.5 hrs) cos they are busy and only 3 guys are on. So rest of day spent in rain outside. They managed in 2.2 hrs in the end. after it sat outside for 40 mins before they even started, what a useless appointment system. 35 years having tyres fitted without an appointment and only ever took 70 minutes. Resetting the tyre presure sensors on the way home the front right is 0.25 Bar too high. guess I better check to wheel nut torque soon. First and last trip to Halfords in my life. Would use Asda tyres again though :)”

Helpful Report

Posted 4 years ago

Halfords is rated 2.5 based on 1,361 reviews