Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.50

2.5 Rating 1,410 Reviews

36 %

of reviewers recommend Halfords

2.5

Based on 1,410 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello sorry should be a red star. went to my local branch to look at car batteries whish i never went now. confronted by a young teen tell me i should go for the halford battery range as they are the best and have a 4 year warranty. so since have this new best battery my car has been slow turning over so i went into halfords coalville when i was told i won't bother testing your battery as it would be you starter motor. so i asked if they could sort this out but no. so i went to a local garage and they tested the battery and it was lower than it should so i went back and asked for my battery to be tested, and they said they would have to charge it up and then test it, which they did and it passed now it doing it again. told the battery was damaged before and this does not cover a replacement still in 4 year warranty, told nothing we can do. battery failed all other tests but not at halfords.”

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Posted 4 years ago

“Please read as Halfords refused to accept this to their website : Can’t review the product as I never received it! Daughter called into Halfords on my behalf and after waiting for over 20 minutes in store was told the order had been cancelled and money refunded. Interesting as I had no message informing me of this cancellation. So wasted trip. Still waiting for the refund 3 weeks later. Not holding my breath and to be honest for the sake of £7.99 it’s not worth my time waiting on hold for the appalling lack of service. The one star review isn’t for the product, this is not Drapers fault. It’s a one star review for Halfords. If I could give less I would. Not that it matters but I will not shop in Halfords again”

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Posted 4 years ago

“Affordable prices and a good range of products”

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Posted 4 years ago

“Years ago I bought a brand new dud bike. Dud as in a pile of ...... This year my wife bought me an e scooter from there. When I try and talk to someone who knows what they are talking some idiot on the phone won't let me. Don't recommend but if you do bad luck”

Helpful Report

Posted 4 years ago

“Halfords Charlton, London. UK Ray, deserves more than 5 star. This is the 2nd time he served me for different issues. He makes you feel at ease. Ray, thank you for a great service and experience. I rarely get asked if l am satisfied with a service but different with Ray. He courteously answered my questions and when my number plates were nicely fitted, he asked if l am pleased and l said yes. I hope he reads this.”

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Posted 4 years ago

“I always tend to make online purchases with this company as their communication, customer care and delivery has been second to none.”

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Posted 4 years ago

“Booked a oil change with Halfords mobile and they cancelled for the 2nd time on the day total waste of my time trying to use supply issue as an excuse all that they needed was oil and a oil filter. Avoid”

Helpful Report

Posted 4 years ago

“We purchased 2 electric bikes right at the end of November, spending £2500.00, as we have been unable to use the bikes they have been sat in our dining room until yesterday. My husband took them both outside to see what they rode like, the ladies bike battery failed, on taking the battery back for exchange the manager was extremely unhelpful and more or less said that we had damaged it. I am now unable to ride the bike as the battery has been "sent away for testing" disgusting service.”

Helpful Report

Posted 4 years ago

“I had a horrible experience when I visited Halfords in Lancaster. I had to go in twice to enquire about the battery they had fitted. The second time I went in I had breakdown rescue with me and they had run a test on the battery which said that the battery needed to be replaced. Halfords ran the test using their equipment and said the battery was fine. They begrudgingly agreed to change the battery anyway but not before condescendingly questioning why I had ‘ignored’ him last time about purchasing a battery charger and then going on to rant at me saying that I had ‘misused the battery’, and if this happened again with the new battery they would not help (verbatim). This actually brought me close to tears. The way he spoke to me was disgusting customer service! He actually said that he would not help me if this happens again! I won’t be going to Halfords again and I will let my friends know the same. I am genuinely disgusted.”

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Posted 4 years ago

“Hamilton store is full of brilliant individuals who know exactly what you need and are full of first hand experience on how to use products.”

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Posted 4 years ago

“Booked an at home oil service. First visit was cancelled half an hour before as they didn’t have the part (after me waiting in). 2nd visit it was the wrong part. 3rd visit right part but not the right tools. I had to call for the refund. Not a good experience at all.”

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Posted 4 years ago

“I’m about to take Halfords to court over them fitting a battery incorrectly which left me without a car for two days before Xmas. Despite evidence to prove that it was their fault they are refusing to discuss it other than closing the case. Absolutely arrogant and clueless about what they are talking about. I teach and train vehicle diagnostics and have the evidence to prove my case. I’ve asked to be put in touch with the CEO office and they refuse to give me the contact information, as if it’s a secret. Well Halfords, you will sincerely regret this stance. Disgraceful.”

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Posted 4 years ago

““He’s not trained to use the phone” - tried speaking to someone about my failed MOT as I couldn’t see what was wrong with the headlight (supposedly dipping but both looked the same, so I was curious) - was told I couldn’t speak to the person as they weren’t trained to use the phone. Absolute joke.”

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Posted 4 years ago

“I’m in Peterborough I had two very nice gentleman come and fit me with a new battery on my car they were polite on time and present everything was tested i’m very pleased with the outcome and would recommend to anyone what a great service thank you Halfords”

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Posted 4 years ago

“Had issues with a battery I got from them 18 months ago No quibble replacement supplied”

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Posted 4 years ago

“WHEN DOING SEARCH FOR MOLI LIQUID PURGE, PAGE SAYS GOT THEN SOMETHING DIFFERENT ????.”

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Posted 4 years ago

“1st class service.tools come the next day.”

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Posted 4 years ago

“Hallford Newport-News_VA will never get my business they say $1000 over trade in its more like $3500 under what your trade is worth.”

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Posted 4 years ago

“Greedy halfords don't give you a refund for 14 days . Everyone else pays back straight away. But greedy halfords keep your money for the full extent of their legal right .👎👎👎”

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Posted 4 years ago

“My first ever racist encounter since I have settled in the United Kingdom 11 years ago according to the auto repair service man "Steve" at Halfords Charlton my people need to start learning when to be their on time and he is so helpful that he called two mechanics to stand at the office window while I'm in my car waving at me saying (merry Christmas f*CK you don't come back) which most probably will never happen since I felt sincere fear for my safety after the three of them ganged up together”

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Posted 4 years ago

Halfords is rated 2.5 based on 1,410 reviews