“What seemed cut and dry really wasn’t. I read some of the reviews and should have took notice and passed on booking. I booked and needed to add a stop. I called to notify handles about the additional stop. I want asked the address although I offered to give the address of the additional stop. The next day I got a call from the same young lady saying yes she does need to add the address to the move. I got an email that I would hear from my concierge. I had to call my concierge. I uploaded pictures and wanted to know if they were received. My concierge was very nonchalant about my pictures and my second stop. I asked if we needed to discuss the move and the pictures. I explained what large items I paul be moving to each stop. I also asked if the movers could call when they are on their way. They didn’t call. They arrived and said they didn’t have a large enough truck for my two stops and they could only move my items to one location. I had to find another moving company in the spur of the moment to move my items to the second location. I had two moving companies at my house at one time. It was a mad house. Handled told me that my price would remain the same even though they botched my move up. They have also billed me twice. I hope it doesn’t take forever to get my money refunded.
The movers did the best they could with what they had. The situation was really uncoordinated. They weren't prepared for the entire move which made it difficult to coordinate the move properly. They could also have been a bit more professional. They worked hard and did a good job overall. The bumps in the road were not their fault. It was also made know to me that they didn’t plan on working that day and they had to call in staff to do my job. So they didn’t have a large enough truck and they didn’t have people to do the job. They also had to call in two more people to help with the move.”
“The supervisor was given a condensed packing list which did not include all of the items to be moved. He was unwilling to move any other items which were submitted in the inventory pictures. The other three workers were very willing to do what was necessary to move. The supervisor initially did not want to start the move. He tried to suggest that we reschedule the move. We were hoping to be moved out completely but are not. We are still moving items to our new home. I thought that when you request a moving service that everything gets moved.”
“Seamless move! Movers showed up exactly on time and the three of them we're able to get everything loaded up, taken to the new place, and unloaded much quicker than expected. Would definitely recommend and use this service again.”
“I found this company while searching online for a RELIABLE moving service. I will say that going through Handled was a very easy and stress-free process. I am a stickler for customer service and communication and both of those needs were met. I did have one situation to happen BUT my move manager Kim Dixon “HANDLED” it with class 😉. She is definitely an asset to the company and represents them WELL. My movers were on time, professional, and followed all guidelines as it pertains to our current state wearing Mask upon arrival. Overall, I would use this company again for my next move and recommend them to anyone who has the same standards.”
“This was my 23rd move and first time ever using movers. Handled was hands down amazing! There was no need for lengthy spreadsheets comparing price quotes and services, nor was there a game of phone tag. I even called customer service because the flat rate and no hidden fees seemed too good to be true. It's all true! Handled enables technology which in return thakes the stress out of moving.”
“Great service! Our movers Dalton and Xavier were fast, efficient, professional, and friendly. They helped us move everything out of our apartment and into our new apartment in 5 hrs when we had originally estimated about 7 hrs. Our movers really went out of their way to make sure that our belongings were taken care of and wrapped up properly. I honestly have nothing but good things to say about our move. Thank you for setting us up with some great movers Handled!”
“The crew hired was professional, courteous and friendly. Wasted no time taking care of our move. That was easily the best moving experience I've had in my dozens of moves. Cheers.”
“Jason and Joseph were fantastic! Great attitudes, prompt in their timing, proactive in making sure they had my contact information and verifying where they needed to move my things, put my furniture together. I’d definitely hire them again!”
