What seemed cut and dry really wasn’t. I read some of the reviews and should have took notice and passed on booking. I booked and needed to add a stop. I called to notify handles about the additional stop. I want asked the address although I offered to give the address of the additional stop. The next day I got a call from the same young lady saying yes she does need to add the address to the move. I got an email that I would hear from my concierge. I had to call my concierge. I uploaded pictures and wanted to know if they were received. My concierge was very nonchalant about my pictures and my second stop. I asked if we needed to discuss the move and the pictures. I explained what large items I paul be moving to each stop. I also asked if the movers could call when they are on their way. They didn’t call. They arrived and said they didn’t have a large enough truck for my two stops and they could only move my items to one location. I had to find another moving company in the spur of the moment to move my items to the second location. I had two moving companies at my house at one time. It was a mad house. Handled told me that my price would remain the same even though they botched my move up. They have also billed me twice. I hope it doesn’t take forever to get my money refunded. The movers did the best they could with what they had. The situation was really uncoordinated. They weren't prepared for the entire move which made it difficult to coordinate the move properly. They could also have been a bit more professional. They worked hard and did a good job overall. The bumps in the road were not their fault. It was also made know to me that they didn’t plan on working that day and they had to call in staff to do my job. So they didn’t have a large enough truck and they didn’t have people to do the job. They also had to call in two more people to help with the move.