“Handled is the worst company I’ve ever worked with. All my stuff broken, five boxes missing, 1000s of $ of missing items, 1000s of $ of damage. They refuse to find my missing boxes and blame me for their failures. I’m pretty sure the movers either stole or threw away anything worth anything. ONe box was filled with stale tortilla chips. All the boxes they used were broken and opened when they came to my home and this wasn’t because of fedex, it’s Bc they used cheap tape, didn’t use enough tape, and used weak boxes. Delivery was nearly two weeks late. Remember that this is another tragedy and pain added to my life during a PANDEMIC. Never use this company. If u think I am an exceptionally bad review or an anecdote, think again. They were contracted by duke university to work with I’m sure it is 100s of students and we all HATE handled.”
“This company should be avoided at all costs. They moved Duke student dorms out, and many of my items were NOT returned to me and went suspiciously missing - most notably, jewelry. Other items were damaged (microwave, lamp). In another Duke student's case, over $1000 of cash went missing from their wallet (their wallet was returned empty). Furthermore, their customer service has been unhelpful for almost 1 month, either being unresponsive to emails or redirecting me without admitting their wrongdoing. I would rate them 0 stars if I could.”
“Items were missing from my shipment and I also got a ton of items that I didn’t ask for and didn’t want. Customer service didn’t do anything to help and wouldn’t answer my questions with real answers. It took way too long to get email responses, had to wait 2 weeks to get 1 response. Overall horrible experience.”
““Worst moving experience. Damage to various items worth $1,000s (couch, dresser, tables, custom frames, custom art, electronics)—scratches, tears, dents, stains, and “sweat mud” (a combination of sweat and dirt) on numerous items. Asked for extra care with white wood furniture—3/4 pieces damaged (stained, scratched, dented). When I asked the crew why they didn't wrap anything, crew member claimed Handled did not inform them of what equipment they would need. Crew did not wear PPE. Used a battery as a door prop, causing battery acid to drip down the door. Additionally, over $200 worth of tools are missing.””
“Handled hired a local third party moving company but never told them it was a full pack and move. The movers didn’t have any packing supplies. I had called handled three times to make sure that it was a full pack and move. It took the movers 8 hours to pack and they didn’t get done until 9pm that night. The movers were great but I was extremely upset that handled didn’t inform them what the services were or even my contact information. I will never use them again.”
“The movers Handled hired were wonderful and it was the easiest move I’ve had, but I’d rather have just been put in touch with said movers directly than had to play telephone through Handled. Once they arrived at my place and I could communicate directly with them everything was a breeze.”
“This was the worst move experience ever. Handled did not prepare their contractors for the job. The job was left incomplete and Tyler Schippers told us he was unable to assist us in finishing our move. We had to take matters into our own hands.”
“What seemed cut and dry really wasn’t. I read some of the reviews and should have took notice and passed on booking. I booked and needed to add a stop. I called to notify handles about the additional stop. I want asked the address although I offered to give the address of the additional stop. The next day I got a call from the same young lady saying yes she does need to add the address to the move. I got an email that I would hear from my concierge. I had to call my concierge. I uploaded pictures and wanted to know if they were received. My concierge was very nonchalant about my pictures and my second stop. I asked if we needed to discuss the move and the pictures. I explained what large items I paul be moving to each stop. I also asked if the movers could call when they are on their way. They didn’t call. They arrived and said they didn’t have a large enough truck for my two stops and they could only move my items to one location. I had to find another moving company in the spur of the moment to move my items to the second location. I had two moving companies at my house at one time. It was a mad house. Handled told me that my price would remain the same even though they botched my move up. They have also billed me twice. I hope it doesn’t take forever to get my money refunded.
The movers did the best they could with what they had. The situation was really uncoordinated. They weren't prepared for the entire move which made it difficult to coordinate the move properly. They could also have been a bit more professional. They worked hard and did a good job overall. The bumps in the road were not their fault. It was also made know to me that they didn’t plan on working that day and they had to call in staff to do my job. So they didn’t have a large enough truck and they didn’t have people to do the job. They also had to call in two more people to help with the move.”
“So worth the money spent! Experience was super convenient and super fast! They were on time and were incredibly helpful! All the guys were super gentle with our furniture and took very good care of us! I hate moving! But if I ever have to do it, I’ll be using Handled!”
“The supervisor was given a condensed packing list which did not include all of the items to be moved. He was unwilling to move any other items which were submitted in the inventory pictures. The other three workers were very willing to do what was necessary to move. The supervisor initially did not want to start the move. He tried to suggest that we reschedule the move. We were hoping to be moved out completely but are not. We are still moving items to our new home. I thought that when you request a moving service that everything gets moved.”
“This is the worst moving company that I have ever experienced. They shipped my things from my dorm at Duke because of COVID and lost a really important large stuffed animal, my vacuum, broke several picture frames, and cups that I bought from a trip abroad. Their customer service was unapologetic about the loss of my belongings. After all of this, they had the audacity to overcharge me almost 2x as much as was quoted for the service. I would give 0 stars and would never ever ever recommend using any of their services.”
“I would say that handled did a good job of finding movers and getting them to me. The movers did a fabulous job. However there was an extreme lack of communication from handled. I did not receive information on how I should make my inventory and I received no contact from my move manager, the movers just showed up. Which ended up being fine. But I don’t feel I got the Handled experience I signed up for.”
“I had previously used Mayflower for a long-distance move and was pleased with that experience. For my upcoming local move, they steered me towards Handled which serves as the coordinator for agents of Mayflower/United. The quick-and-easy quote they provided me with seemed too good to be true which they owed to trying to disrupt the moving industry and their algorithm-based calculations. I was skeptical since the company is fairly new (not much information available online) and they were very casual with how any claims are handled as they didn’t offer additional insurance. Nevertheless, I took a shot and couldn’t be happier with the experience. The movers were professional; they were extremely careful with our belongings such as wrapping items in plastic and moving blankets while covering all the floors, doors, and walls to prevent any damage. I would not have expected this high level of service for what I was paying. One item did, however, get damaged which I explained to the personal moving coordinator who offered full replacement cost value. It was one of the best moving experiences for arguably the best value out there. Handled is great - you won’t be disappointed.”
“great handlers, took great care in wrapping things, but left all cartons and large furniture in garage without the placement of large pieces in the appropriate places. We had to notify company of this to get men to finish job.”
