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Harrisons Carpet & Flooring Reviews

4.7 Rating 4,943 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

4.7

Based on 4,943 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 2nd April 2024

Harrisons Carpet & Flooring 5 star review on 24th March 2024

Harrisons Carpet & Flooring 5 star review on 24th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 15th January 2024

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Actually had our Silk Road SDN (Nylon) carpet installed early 2019…. The layers did fine. The regret is that it keeps shedding ! Because it’s not woven but is glued, and assume this will continue forever! We told to snip these single bits of tufts to level of pile, and not pull them out! Be great if we reach a point where they stay glued! Have to vacuum in one direction which is time consuming and a frustration (a lesson learned). It’s also very drying on skin (bare feet) and would not choose this sort again. Not as brilliant as we’d hoped. A lovely feel, but combo or all wool if there is a next time for us!”

Posted 2 years ago

“Flooring was fine and sub-contractor fitters good. Franchise owner only seemed interested when trying to get a sale. Communication was poor.”

Posted 2 years ago

“The men that put down the vinyl and carpet did a great job looks great but Murray is not the best person to deal with customers that have spent thousands of dollars with this company. Saying we dont know how to read our contract and had emails saying they are going to pull up and throw old vinyl away but said we only agree to carpet. Michelle was good tho.”

Posted 2 years ago

Hi, Thank you for taking the time to give us your feedback. I am sorry to hear that there were some communication issues, I hope that you are happy with the result and product. I have passed your feedback to the business owners. Kind regards, Customer Care

Posted 2 years ago

“Sales pitch was good but install not so much. We purchased laminate flooring and carpet for our rental. Were happy with the carpet install but not with the laminate flooring lay in the dining room. One of the boards was cut too short and it wasn't a very tidy finish overall. Chris came around to look at the finished job and said he would discuss with the installer. Nothing is going to be done about the too short board and he sent us a picture of a product that we can use to finish the edging in the dining room. Their solution to the defects was to direct us to the products and for us to fix ourselves, which after paying so much isn't acceptable. He did arrange some more planks for the laundry to go under the laundry tub (which had not been installed when the flooring was laid so a gap was left) - but when the planks came in, just delivered to the door for us to install ourselves. Given that we know nothing about installing flooring, I thought this was pretty poor service - I mean, not everyone has a bench saw at their disposal. We felt like it was left to us to finish off because the installers couldn't be bothered to come back and tidy up their rough job. I doubt very much if a house building company were to engage Harrisons that they would receive such poor service. Will not use them again.”

Posted 2 years ago

Hi, Thank you for taking the time to let us know about your experience. I am going to contact the business owner now to discuss this further. I apologize that you have not enjoyed your experience with us, we do pride ourselves on excellent customer service. Kind regards, Customer Care

Posted 2 years ago

“Overall happy with the outcome, but Harrisons need to screen their contractors as behind Harrisons back they are trying to pull a scam and get the customer to put down extra product with extra cost that is not needed”

Posted 2 years ago

Hi, Thank you for this feedback. We will look into this and talk to the contractors concerned. Kind regards, Customer Care

Posted 2 years ago

“Happy with finished product and install of our carpet but communication could have been better during the process.”

Posted 2 years ago

“Sales people were good to start with then once accepted she became quite rude. Carpet layers were awesome”

Posted 2 years ago

“We are happy with the end result of our flooring. Just took longer than we thought and communication could have been better.”

Posted 3 years ago

“Ended up with a carpet that I didn’t want Not what I had originally chosen but couldn’t wait for 4 to 6 weeks with no carpet on floor and furniture stored in my garage”

Posted 3 years ago

“Whilst at this stage I am satisfied with the product, the installation process was extremely disappointing as we had booked two men for furniture moving and only one arrived, we assisted where possible however we are in our 70s. Dave made a prIce adjustment to compensate for this, however it made an extremely long day and as there was no vacuuming done I was still trying to get this done and everything back into place well into the evening. The chap who came was a very pleasant young fella and worked really hard all day.”

Posted 3 years ago

“Customer Service could be improved.”

Posted 3 years ago

Hi, Thank you for you feedback, I apologise that you felt there was a lack of communication. I will feed this back to the Business Owner. Kind regards, Customer Care

Posted 3 years ago

“No problem with Harrison's staff, just the contractor, installation person”

Posted 3 years ago

Hi, Thank you for your feedback, I am really sorry to hear that the experience with the contractor did not go as well. I will feed this back to the business owner and ask them to discuss this with the contractor. Kind regards, Customer Care

Posted 3 years ago

“The attitude of the franchise representative was poor. I have dealt with harrisons in the hutt valley for a number of years and had always been satisfied.”

Posted 3 years ago

“I can not fault the carpet laid, but am not totally happy with the floating floor finish because of the edging applied. I had difficulty communicating with your representative and jobs took a very long time to be completed. I know covid disrupted the supply of materials, but when the communication is lacking it is difficult to stay positive. I am still waiting for the promised Fly buys and have had 2 phone calls with you and promises were made, but nothing so far. I also read your comment on a previous Review, I made, where you made the promised to be in touch within a week to discuss my dissatisfaction about the edging on the floor, but nothing has happened. So there appears very little follow up after jobs are completed.”

Posted 3 years ago

“Still waiting over a month now for my carpets rugs that were being over locked to be given to me. I have been contacted once about them and i understand that there is a backlog.”

Posted 3 years ago

“The floating flooring I had laid was in the living , kitchen and laundry area, looks good except for the edging added because the skirting board was not removed before laying. I did not see a sample of this edging before hand nor a photo as to how it would look. This edging does not fit neatly. It does not always sit flush onto the floor or against the wall and took a very long time for it to be fitted. If Id known the way it looked before hand I would not have had it fitted. There must be a better way to add an edge to the flooring. Obviously removing the original skirting board would have been far better. But now its too late.”

Posted 3 years ago

Hi Belinda, Thank you for taking the time to let us know that you are unhappy with the finish of your edging. I will get in touch with the Business Owner. Kind regards, Customer Care

Posted 3 years ago

“followup remedial work not undertaken as yet.”

Posted 3 years ago

“See other comments”

Posted 3 years ago

“we happy with the finial product but not in some of the process”

Posted 3 years ago

“Love the product and sales process. The install process a little less so due to short staffing issues (contractors) drawing out the process. Thx”

Posted 3 years ago

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Harrisons Carpet & Flooring is rated 4.7 based on 4,943 reviews