“Sales pitch was good but install not so much. We purchased laminate flooring and carpet for our rental. Were happy with the carpet install but not with the laminate flooring lay in the dining room. One of the boards was cut too short and it wasn't a very tidy finish overall. Chris came around to look at the finished job and said he would discuss with the installer. Nothing is going to be done about the too short board and he sent us a picture of a product that we can use to finish the edging in the dining room. Their solution to the defects was to direct us to the products and for us to fix ourselves, which after paying so much isn't acceptable. He did arrange some more planks for the laundry to go under the laundry tub (which had not been installed when the flooring was laid so a gap was left) - but when the planks came in, just delivered to the door for us to install ourselves. Given that we know nothing about installing flooring, I thought this was pretty poor service - I mean, not everyone has a bench saw at their disposal. We felt like it was left to us to finish off because the installers couldn't be bothered to come back and tidy up their rough job. I doubt very much if a house building company were to engage Harrisons that they would receive such poor service. Will not use them again.”
Hi,
Thank you for taking the time to let us know about your experience. I am going to contact the business owner now to discuss this further.
I apologize that you have not enjoyed your experience with us, we do pride ourselves on excellent customer service.
Kind regards,
Customer Care
“Shane was great. He new what carpet colours are in style and matched that with the appropriate carpet type for our home. The installer was on time and friendly. He let us know his plan so we could move furniture at the right time. Our plumber was complimentary also as he made the access point under the house in the hall cupboard a separate piece of carpet.”
“I am so happy with my new carpet! Sarah was amazing at helping us decide what flooring best suited our needs with a baby and a dog. She came back twice to make sure we were happy with our colour choices. The installers were friendly and went above and beyond to help us move a huge cabinet in the garage. The carpet feels so soft underfoot and was an excellent price. Highly recommend!”
Hi,
Thank you for your feedback. We have discussed your job with the Business Owners. I apologize that you were disappointed with the service but I am glad that you are happy with the carpet and install.
Kind regards,
Customer Care
“Overall happy with the outcome, but Harrisons need to screen their contractors as behind Harrisons back they are trying to pull a scam and get the customer to put down extra product with extra cost that is not needed”
“Great selection of vinyl and carpet product range. Very prompt service, with excellent installation. Would highly recommend Harrisons Carpet & Flooring to family and friends.”
“The young man installing the floor was a pleasure to have in my home. He was very efficient, clean and tidy and made sure I was not inconvenienced while the work was being carried out.”
“The advice, service and installation was seamless, so much so that I nearly forgot to send a thank you because you came and did the job, no hassle, no stress and we are delighted with the end product. Thank you.”
“All the people we dealt with when laying a whole house with new carpet, were helpful, positive and provided great service. The workmen worked quickly and efficiently. What we though would be dreadfully difficult they made ok. We love the final result.”
