“Dealt with Harrisons before in the North Island and were reasonably happy. The quote from the Invercargill team was $2.5K cheaper than another "LEADING" supplier for the same carpet and vinyl. Steve was brilliant with his advise and the carpet fitters equally so! Can't recommend Steve and his team in Invercargill enough!”
“Efficient service with van arriving at home with a choice of carpet samples within days of a phone call. Laying was complete within a month of ordering.
All staff were friendly and helpful.”
“Really lovely people to deal with and ever so helpful with the suggestions they put forth. We love the way the flooring has transformed the whole house. Many thanks!”
Hi,
Thank you for your feedback. I understand that a delayed job is stressful and disruptive. I apologise for this, sometimes jobs just take longer than expected.
I hope that you are able to relax and enjoy it now.
Kind regards,
Customer Care
“Absolutely great communication, organisation & service from Sarah & her team. The carpet & vinyl laying was done quickly & efficiently with putting back our furniture, plus vacuuming & cleaning up.”
“It was great that I could hold samples up to my furniture and wall decorations to find the right colors..staff helped to plan and make suggestions and it was great to have a big choice.”
“From first contact by phone through to install our expectations were surpassed. Thanks for a job well done, efficiently, tidily and with a wonderful manner. Great end to end service.”
“Extremely poor customer service. We had finance approved but a hold up with our cards being sent out. I emailed & phoned regarding this & asked for a phone call or email reply - absolutely no reply. You lost our sale Harrison’s due to terrible customer service!!! We now have lovely new carpet thanks to one of your competitors who far exceeded any service you gave us!!!”
Hi,
Thank you for your feedback. Was very sorry to read this. Please accept our apologies. I am glad that you have found a solution and are happy with your product.
Kind regards,
Customer Care
“We have been thrilled with the service and love the final look of our new carpet. Making the choice was actually quite easy! The 2 installers were professional and did a fabulous job.”
“Nice dealing with Harrison’s, Dave was really awesome and helped us find the right solution to our home getting its new carpet.
And to Rosie who kept us informed every step of the way and working around our renovation and ever changing install date.
Thanks guys.......Dean & Meredith”
