“Greats service. Quick, easy. The guy that installed the carpet was great - lovely and I felt realy comfortable with leaving the house whilst he was there.”
“Rob was very helpful and patient. Came out a second time as I was not sure with my first choice. Helped with Q card application process. Installers did a great job.”
“Don’t use Harrison’s. They have no customer complaint response system. After many delaying offers to assess our carpet problems all we had made available to us, was another Harrison’s franchise manager. Seems to be no unbiased party to get involved after Harrison’s fail customer.
We asked for a hard surface type carpet like Sisal as our son only gets round in his wheelchair. We were talked in to a carpet that just doesn’t perform to our request at all. Harrison’s head company seem not to be interested in dealing with their franchise manager of our area, in order to help us out. Also never got the flybuys rewards they boast about and we have fully paid them. Consider the fine print if you must deal with them as it will cost you many thousands of dollars and house furniture removal upheaval if things go wrong and we bet you won’t get a second flybuys reward offer when you pay for them to change your failed carpet.”
Mr Hayes, We’re sorry to hear of your disappointment and assure you customer service is a top priority for Harrisons. You had a full consult from Harrisons and were shown the complete range of carpet from which you chose the carpet that you felt was correct for you. Following install you expressed some concerns and we arranged for our Franchise owner to come back out to view the issues. This visit was cancelled by yourself. We tried to accommodate you further by having another Franchise owner come and view your carpet and discuss your concerns, a standard practice before involving the manufacturers. To date two of these appointments, arranged by us, have been cancelled by yourself making it difficult for us to move forward. We therefore await your co-operation to arrange another appointment. Would you please contact Customer Care on 0800 279 009 at your earliest convenience Kind regards, Harrisons Customer Care
“We love our new carpet, good quality carpet with a real plush feel. Great valve for money I got 4 quotes done from other carpet dealers Harrison’s was the best by far, both in quality and value for money. We will definitely be using Harrison’s again when we build this year.”
