Harrisons Flooring Reviews

Name: Harrisons Flooring
Address: 418 Lake Road, Takapuna, 418 Lake Road, Takapuna, Auckland Region
Rating: 4.71

4.7 Rating 5,146 Reviews

94 %

of reviewers recommend Harrisons Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,146 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and love the carpet thanks.”

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Posted 8 years ago

“Very quick and professional right from the quote. Also ended up being best value for money out of five out carpet places i inquired of. Happy as”

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Posted 8 years ago

“Great team of happy workers”

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Posted 8 years ago

“Greats service. Quick, easy. The guy that installed the carpet was great - lovely and I felt realy comfortable with leaving the house whilst he was there.”

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Posted 8 years ago

“Great communication. Honest feedback”

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Posted 8 years ago

“Well organised”

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Posted 8 years ago

“Great service, communication, price and lovely carpet”

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Posted 8 years ago

“hit all dates promised and good quality job”

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Posted 8 years ago

“Excellent from start to finish”

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Posted 8 years ago

“Looks good”

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Posted 8 years ago

“Harrisons were able to deliver what we needed is a very short time frame. Many thanks!”

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Posted 8 years ago

“Very good finished product - just what we wanted.”

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Posted 8 years ago

“Excellent quality product and installation, and customer service that we really appreciated.”

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Posted 8 years ago

“Rob was very helpful and patient. Came out a second time as I was not sure with my first choice. Helped with Q card application process. Installers did a great job.”

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Posted 8 years ago

“Don’t use Harrison’s. They have no customer complaint response system. After many delaying offers to assess our carpet problems all we had made available to us, was another Harrison’s franchise manager. Seems to be no unbiased party to get involved after Harrison’s fail customer. We asked for a hard surface type carpet like Sisal as our son only gets round in his wheelchair. We were talked in to a carpet that just doesn’t perform to our request at all. Harrison’s head company seem not to be interested in dealing with their franchise manager of our area, in order to help us out. Also never got the flybuys rewards they boast about and we have fully paid them. Consider the fine print if you must deal with them as it will cost you many thousands of dollars and house furniture removal upheaval if things go wrong and we bet you won’t get a second flybuys reward offer when you pay for them to change your failed carpet.”

Helpful Report

Posted 8 years ago

Mr Hayes, We’re sorry to hear of your disappointment and assure you customer service is a top priority for Harrisons. You had a full consult from Harrisons and were shown the complete range of carpet from which you chose the carpet that you felt was correct for you. Following install you expressed some concerns and we arranged for our Franchise owner to come back out to view the issues. This visit was cancelled by yourself. We tried to accommodate you further by having another Franchise owner come and view your carpet and discuss your concerns, a standard practice before involving the manufacturers. To date two of these appointments, arranged by us, have been cancelled by yourself making it difficult for us to move forward. We therefore await your co-operation to arrange another appointment. Would you please contact Customer Care on 0800 279 009 at your earliest convenience Kind regards, Harrisons Customer Care

Posted 8 years ago

“Great service really quick and extremely good product”

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Posted 8 years ago

“We love our new carpet, good quality carpet with a real plush feel. Great valve for money I got 4 quotes done from other carpet dealers Harrison’s was the best by far, both in quality and value for money. We will definitely be using Harrison’s again when we build this year.”

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Posted 8 years ago

“On the spot quote, good follow up”

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Posted 8 years ago

“They supplied and installed our carpet as asked Still waiting on our mat though Even after phoning to see where it is at...”

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Posted 8 years ago

Thank you for your contact. We have asked the local franchisee to get back to you with an update. Regards, Harrisons Customer Care

Posted 8 years ago

“The quote was done promptly and to our satisfaction..The laying carried out smoothly and to a high standard, and the follow up was done very pleasantly. All in all, we were happy customers.”

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Posted 8 years ago

Harrisons Flooring is rated 4.7 based on 5,146 reviews