“Join in carpet came apart was my fault apparently due to having no curtains (in a full renovation). Terrible customer service from agents took 2 months to have fully rectified! Would never recommend to anyone!”
Thank you for your feedback. As the franchise owner will have explained we will always try and rectify any problems post install and in this case the installer did try and fix the carpet join twice. There was always a complete understanding that the carpet would be replaced if this did not work and we understand this has now happened. These events are not common but we do appreciate that it can be upsetting for customers so we apologise for any inconvenience. Kind regards Harrisons Customer Care.
“Harrisons were able to find a the same carpet that I had installed in the rest of the house 8 years ago. Between the initial meeting and installation was a week, which was great.
The installer was very professional, just a pity that he wasn't able to trim the bottom of the wardrobe door which is now dragging on the carpet.”
“The installation was supposed be completed within one day, booked weeks in advance. Harrisons carpet stated, that installer were going to take a day, and installers stated they had said they would take three days. It turned into a 'he said, she said' issue. Then on top of that, the installers left blades in the carpet throughout the house, and left a huge mess. We had to get cleaners in to vacuum and pick up all blades, and wear shoes on the new carpet, for safety reasons. Then we tried to get hold of them again to use them for the curtains and blinds, for our new home, but never received a call back.
Advice: Get new installers and communicate!”
Thank you for taking the time to get back to us and apologies for the inconvenience. I understand there was a misunderstanding on this particular job and I understand that the local business owner has been in touch with you and discussed further. Regards, Harrisons Customer Care
“Lack of communication. Lack of followup unless I contacted supplier regards issues over installation. Was resolved eventually which was appreciated but went on far too long.”
“Cant go past Shanon (new owner) and his weekend installer. Every obstacle he had a chuckle at, found a solution and kept going. Really happy with the outcome. The carpet is good quality, and well priced. Highly recommend.”
“Excellent house visit; knowledgeable about many aspects of flooring that we hadn't even thought about. Carpet and underlay quality excellent. Payment terms excellent. Will be having more rooms done.”
“Harrison's Carpet made quick contact with us when we requested them to. They did everything that they said they would. The process was very easy and quick.”
