“We love our new carpet! The team at Harrisons were very professional from start to finish and we couldn't have asked for better service. Our new flooring has completely remade our house!”
“The customer service was my deciding factor between Harrisons and the local carpet firm. Harrisons felt like a family business and took into account our unique home business situation and were so polite and prepared to install over 2 days unlike the competitor who felt that was an issue. Price was not a factor.”
“Great service, good price. You stayed for ages and explained everything to make it understandable to noobs. Other flooring companies stayed for 5mins for a measure up and we either had to go to their showroom for products and advice in our free time or the person coming to measure was not knowledgable and unable to explain to someone that has no idea the differences between products and give advice.”
“Ease of design and quote.Very accommodating with choice of carpet according to use .Very satisfied with the service of Nathan and his staff. Five stars”
“Excellent service when Matt visited our home and helped choose our carpet. The guys who laid the carpet were great. My husband and I are thrilled with the result.”
“The team at harrisons Rotorua give an excellent proffessional service. Great quality carpet with exceptional installers. Couldn't be happier with my carpet.”
“Heather is a trustworthy and friendly person who answered our questions to find out what was right for us. We had a very thorough discussion to ensure she knew what we wanted. She met our needs while working with our price requests and the finished product is beautiful. The entire process was extremely satisfying. Thank you!”
“Whole household happy with end product 18 years with the same carpet and to finally change..
Changed the look of our rooms which saw a change of out with the old and in with the new.”
“we were very happy with the great advice and service that Steve Garron gave us, excellent to deal with and we would be happy to deal with Steve in the future.”
“Join in carpet came apart was my fault apparently due to having no curtains (in a full renovation). Terrible customer service from agents took 2 months to have fully rectified! Would never recommend to anyone!”
Thank you for your feedback. As the franchise owner will have explained we will always try and rectify any problems post install and in this case the installer did try and fix the carpet join twice. There was always a complete understanding that the carpet would be replaced if this did not work and we understand this has now happened. These events are not common but we do appreciate that it can be upsetting for customers so we apologise for any inconvenience. Kind regards Harrisons Customer Care.
