“We had very prompt service to start with efficient with quote once paid the deposit Gabbie Dippy did not respond or answers calls very disappointing it has taken longer to get curtains than originally advised with no or very minimal correspondence using the excuse it was sitting g in her out box and in sent...would use again with a different consultant customer contact is not good take the money and run 😣”
Hi,
Thank you for taking the time to give us your feedback. I was very sorry to hear that you felt a lack of communication during your Harrisons experience. I will discuss this with the Business Owner and discuss ways to improve this process going forward.
Kind regards,
Customer Care
“The initial measure up and quote was done on the first visit. Listened to what we wanted and showed appropriate samples for our budget. $1000 cheaper than 2 other quotes. Very efficient laying and also helped with shifting a couple of items of furniture. Great service all round.”
“Ankit came and measured the house for replacement carpet. He was able to give a firm quote on the spot, which I accepted. Gary and his team of carpet layers arrived on time and on the due day. The original time frame was to be a day and a half, but by early afternoon they felt they could complete the work if they stayed a bit longer They did an excellent job and completed it in the one day. Would definitely recommend Harrisons, Ankit and Gary and his team. Mike D”
“I was unaware of the change of ownership, of the Franchise. This initially made communication frustrating, as I had dealt with this Franchise twice before, and they seemed confused when we began contact, for the third job. However, from the point of "ownership clarity" onwards, the entire team were attentive and did a great job. Although Covid Lockdown delayed the work, they completed the job immediately when able to do so.”
“Stuart & Kris are amazing to deal with, prompt communication and always going the extra mile to ensure the job runs smoothly. We love our new flooring- couldn’t be happier!”
