“From our initial consultation to the installation of our new carpet, we were very impressed with the professional, friendly and prompt service we received from Harrisons. We absolutely love our carpet. Thank you”
“Love our carpet. Liz was very helpful and prepared for our consult, and provided great service leading up to our install date.
The install team was punctual, friendly and informative throughout the install and have provided a great finish. Would use Harrisons again!”
“We had Amanda come out to us twice and just made the process so easy. Despite the gap between visits, Amanda remembered us and what we wanted and was able to provide us with a competitive price. We couldn’t be happier with our carpet. We would def use Amanda again for our next project.”
“Very approachable and helpful saleslady - she listened to us and presented us with appropriate choices.
We were very happy with the installation aside from the method of laying on the stairs. There appeared to be no attempt to attach the carpet to the contour of the risers. This has resulted in a poor appearance.
We are disappointed with this.
Overall, we are mostly happy with the experience, but very disappointed with the obvious lack of attention to detail.”
“I had an exceptionally bad experience with Sarah from Tauranga. I had plank flooring laid - Firstly they laid the kitchen and entrance way laid sideways and they laid the 2 bathrooms longways, 2 bathroom doors wouldn’t close. They had to come back and re lay the kitchen and entrance. They then put 2 small patches in the entrance and 1 small patch in the kitchen which stood out so I asked for this to be fixed. They planed down the bathroom doors damaging one of them. Shoddy job around the pipe work for the washing machine, I asked for this to be fixed, at this stage Sarah became rude stating that they had been to my place too many times..... all I want is to get a good job done, if some aspect of this job is not right then it is up to the company to put it right. Sarah asked me twice for final payment which I said I wouldn’t pay until the job was completed in a satisfactory manner. I would never have Harrison’s back in either of my homes. !!”
“Had a terrible experience with Sarah the rep from Tauranga - firstly the installers laid my plank flooring incorrectly- the entrance and kitchen were laid long ways and the 2 bathrooms were laid sideways. The doors to both bathrooms wouldn’t shut. They had to come back and re lay the kitchen & entrance way correctly. They planed down the 2 doors damaging 1 of them. With the reinstall they put 2 small patches in the entrance way and 1 in the kitchen, so they had to come back for the 3rd time to fix this. Then there was the washing machine & dryer - they had to move these to lay the planking, shoddy job where the pipes go into the ground, they had to fix this also. The layer neglected to turn the water back on for the washing machine, he told Sarah that he didn’t turn it off, but there is no way that he could repair this area without moving the washing machine & dryer. Sarah sent a family member to sort this out, after again complaining about all the visits to my home. All throughout this entire process, Sarah requested the final payment which I would not pay until the job was done properly, I found Sarah to be rude and I would never use Harrison’s again !!
All I wanted was a good job done - surely that is not too much to ask !!”
“The service from Sarah was amazing from the first time we met until the job was finished. We love the products we chose. Quality is superb. The carpet and floor layers were fantastic too.”
