Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, 418 Lake Road, Takapuna, Auckland Region
Rating: 4.71

4.7 Rating 5,143 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleased with the product and the look of the Carpet.”

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Posted 6 years ago

“we had excellent advice and service from the Nelson Harrison's staff- thank you”

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Posted 6 years ago

“The second whole house lot of carpet installed by Harrisons in different houses. We would definitely use them again if we need to. Highly recommend Hastings franchise.”

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Posted 6 years ago

“Fast, friendly and easy to deal with, would highly recommend!”

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Posted 6 years ago

“The whole process from selection to installation was seamless and easy”

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Posted 6 years ago

“Excellent customer service from our local representative and installers. The entire process was efficient and professional.”

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Posted 6 years ago

“Would use you again.”

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Posted 6 years ago

“Very professional. Lovely clean people.”

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Posted 6 years ago

“I am extremely happy with Phil and the service he provided.”

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Posted 6 years ago

“Excellent service for the 4th time. Thank you once again.”

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Posted 6 years ago

“We went to Harrisons after getting a quote elsewhere which was much more than expected. Miles understood our requirements, was great to deal with and we are absolutely thrilled with the result. Keep up the great work!”

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Posted 6 years ago

“Lots to choose from. Great service. Love our carpet.”

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Posted 6 years ago

“Friendly, reliable and good service”

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Posted 6 years ago

“Very professional personal help & service. Highly recommended.”

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Posted 6 years ago

“Prompt and efficient service”

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Posted 6 years ago

“Extremely reliable and responsive”

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Posted 6 years ago

“Really great experience from manager to installers. Highly recommend Harrisons,”

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Posted 6 years ago

“Reliable, good value”

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Posted 6 years ago

“Do not bring your business here if service matters to you.I chose Harrisons to carpet my 5 bedroom 2 living room home as the family promise appealed to me. I was happy with the initial consultation and product. The product options vary little between companies so it service that it is the differentiator. My experience with the Johnsonville Branch is the worst service I have ever experienced. Under no circumstances would I recommend this franchise. I have told people of my experience and some of these people were in the market for flooring and are now taking their business to competitors. I have been made to feel like being a customer is not valued, treated like I had no reason to complain with each of the issues resulting in a stance of defend defend. My issues included the following. What follows is a brief summary to give potential purchases a sense of what my experience was. My initial consultation advice was this job was large and would take two days I was advised that closer to installation there would be discussion on what to do first and a reminder that I would need remove small items. My quote included Harrisons shifting large furniture.- I asked for advice on how to sequence and was told a conversation would happen just before . A few days prior to installation I am informed this is a big job will have a large crew and if goes well hope to complete in one day. As a consequence I was instructed to move all small items. This filled my garage, kitchen, laundry,ensuite and bathroom. Day 1, I receive a text just prior to 11am that some rooms would be done upstairs, someone was sick and they had to go finish a job that wasn't finished the day before. Clearly I should have been advised sooner. Less than 1/2 work done and promise of completion day 2. I was told all rooms would be completed apart from the hallway! Again reassured will be done on day 2. Not the case, Get told 3.30pm day 2 will have to finish stairs on day3. Get home and a bedroom is incomplete, no work in the hallway at all, old carpet ripped out and exposed nails on stair case- a safety hazard and numerous other issues. Most day 2, 1 person on site, 2 at 4pm, 4 people at 5pm gone by 5.30pm. Day 3 which was not the agreement - job finally finished. I am told it as my choice to move everything for day 1 when actually I was told to. The disrupt has been significant. I have also been treated very disrespectfully. Grease stains, food crumbs and rubbish left on my dining table and chair and one of the contractors commented to my daughter oh sorry we didn't finish we got busy. My daughter replied you need to speak to my mum and the response was "you better sweeten her up then"! Day 3 I discover dust all down the skirting on stairs and hallway. These are newly painted services two days before installation so dust has come from the job. The response from the franchise holder "I would like to remind you that we are a flooring company, not a cleaning coming. Dust from your house not from new carpet. New carpet and underlay doesn't have any dust". Not one single personal contact just texts!. In summary unprofessional poor service. And my only recompense offered $240 to shift heavy furniture that was left scattered all around the house. My family and I did this so some normality could be restored in a state of chaos. I am an extremely disappointed customer, simply not good enough”

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Posted 6 years ago

Hi Kathy, Thank you for your feedback, I was sorry to hear of your disappointment with your experience. Please contact us at the customer care department if you would like to discuss this further. We do in fact have a new business owner in this area now. Please contact us on : customer.care@hah.co.nz or call 0800 279 009 Kind regards, Customer Care

Posted 6 years ago

“Second time using Harrison’s Tauranga. Great service again. Paul has great communication and the installers where again nothing but amazing. Very talented at what they do.”

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Posted 6 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,143 reviews