Harrisons Flooring Reviews

Name: Harrisons Flooring
Address: 418 Lake Road, Takapuna, 418 Lake Road, Takapuna, Auckland Region
Rating: 4.71

4.7 Rating 5,146 Reviews

94 %

of reviewers recommend Harrisons Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,146 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

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“Reliable, good value”

Helpful Report

Posted 7 years ago

“Do not bring your business here if service matters to you.I chose Harrisons to carpet my 5 bedroom 2 living room home as the family promise appealed to me. I was happy with the initial consultation and product. The product options vary little between companies so it service that it is the differentiator. My experience with the Johnsonville Branch is the worst service I have ever experienced. Under no circumstances would I recommend this franchise. I have told people of my experience and some of these people were in the market for flooring and are now taking their business to competitors. I have been made to feel like being a customer is not valued, treated like I had no reason to complain with each of the issues resulting in a stance of defend defend. My issues included the following. What follows is a brief summary to give potential purchases a sense of what my experience was. My initial consultation advice was this job was large and would take two days I was advised that closer to installation there would be discussion on what to do first and a reminder that I would need remove small items. My quote included Harrisons shifting large furniture.- I asked for advice on how to sequence and was told a conversation would happen just before . A few days prior to installation I am informed this is a big job will have a large crew and if goes well hope to complete in one day. As a consequence I was instructed to move all small items. This filled my garage, kitchen, laundry,ensuite and bathroom. Day 1, I receive a text just prior to 11am that some rooms would be done upstairs, someone was sick and they had to go finish a job that wasn't finished the day before. Clearly I should have been advised sooner. Less than 1/2 work done and promise of completion day 2. I was told all rooms would be completed apart from the hallway! Again reassured will be done on day 2. Not the case, Get told 3.30pm day 2 will have to finish stairs on day3. Get home and a bedroom is incomplete, no work in the hallway at all, old carpet ripped out and exposed nails on stair case- a safety hazard and numerous other issues. Most day 2, 1 person on site, 2 at 4pm, 4 people at 5pm gone by 5.30pm. Day 3 which was not the agreement - job finally finished. I am told it as my choice to move everything for day 1 when actually I was told to. The disrupt has been significant. I have also been treated very disrespectfully. Grease stains, food crumbs and rubbish left on my dining table and chair and one of the contractors commented to my daughter oh sorry we didn't finish we got busy. My daughter replied you need to speak to my mum and the response was "you better sweeten her up then"! Day 3 I discover dust all down the skirting on stairs and hallway. These are newly painted services two days before installation so dust has come from the job. The response from the franchise holder "I would like to remind you that we are a flooring company, not a cleaning coming. Dust from your house not from new carpet. New carpet and underlay doesn't have any dust". Not one single personal contact just texts!. In summary unprofessional poor service. And my only recompense offered $240 to shift heavy furniture that was left scattered all around the house. My family and I did this so some normality could be restored in a state of chaos. I am an extremely disappointed customer, simply not good enough”

Helpful Report

Posted 7 years ago

Hi Kathy, Thank you for your feedback, I was sorry to hear of your disappointment with your experience. Please contact us at the customer care department if you would like to discuss this further. We do in fact have a new business owner in this area now. Please contact us on : customer.care@hah.co.nz or call 0800 279 009 Kind regards, Customer Care

Posted 7 years ago

“Second time using Harrison’s Tauranga. Great service again. Paul has great communication and the installers where again nothing but amazing. Very talented at what they do.”

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Posted 7 years ago

“Great people who were vary helpful and attentive to our requirements”

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Posted 7 years ago

“Highly reliable and super easy to work with!”

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Posted 7 years ago

“Brilliant.”

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Posted 7 years ago

“From the time of the quote which was done on a Sunday at our request to the finished job was only a matter of a couple of weeks . It was amazing service and a wonderful Job . Would recommend them to anyone .”

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Posted 7 years ago

“Very easy people to work with, great information, range of carpets and price.”

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Posted 7 years ago

“I had a tenant damage a property with overflowing a bath, in which the water then damaged the property below, after we had repaired the water damage we called Harrison's to replace the damaged flooring in the bathroom. the small job was booked in and was used as a fill in job by the installer which worked out well. very happy with the work and the short amount of time that the tenants had to be out of their bathroom”

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Posted 7 years ago

“great job, friendly, reliable service”

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Posted 7 years ago

“Very efficient great carpet layers.”

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Posted 7 years ago

“I was very pleased with Tina's idea of outdoor carpet for my laundry and back porch area. The result is great and has modernised the area.”

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Posted 7 years ago

“The carpet installers were extremely competent and friendly. The consultant was very helpful at the initial stages of planning. Overall very happy with end result and great service.”

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Posted 7 years ago

“Great to work with”

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Posted 7 years ago

“Peter at Harrisons Kapiti was very helpful. We are very happy with the carpet and vinyl products.”

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Posted 7 years ago

“The vinyl layer left glue over the vinyl, and the carpet layers left nails sticking up out of the carpet, and they also cut through the internet modem cord. Wouldn't feel confident in using this company again.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. If you would like to discuss this further please contact me at customer.care@hah.co.nz

Posted 7 years ago

“Excellent service and product”

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Posted 7 years ago

“Very efficient and pleasant service by all involved in measuring, quoting and laying our new carpet. Couldn't be more pleased.”

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Posted 7 years ago

“Really good service and gave us options, we changed our selection as our new home progressed. The installers were all awesome friendly and efficient.”

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Posted 7 years ago

“Great service and product”

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Posted 7 years ago

Harrisons Flooring is rated 4.7 based on 5,146 reviews