Hedgehog Insurance Reviews

Name: Hedgehog Insurance
Address: Capital Tower, Cardiff, Capital Tower, Cardiff, City and County of Cardiff
Rating: 4.67

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

Metrics

Info

4.7

Based on 3,425 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was good quick response and lots cheaper”

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Posted 5 years ago

Thank you very much, Danielle 💪 Welcome to Hedgehog 🦔

Posted 5 years ago

“Very good service, deffo recommend it to others...”

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Posted 5 years ago

Thank you Devan, we love great feedback about our service. Our Robot Help is available 24/7 and the Customer Service Team is here Monday to Friday to help. Great to read you would recommend us 👍 Regards, The Hedgehog Team

Posted 5 years ago

“quick and easy to get a deal”

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Posted 5 years ago

Thanks for the review! It's brilliant to see you've had such a quick and easy experience with us 😃 The Hedgehog team 🦔

Posted 5 years ago

“Easy and straightforward to set up”

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Posted 5 years ago

Thank you so much for the review, Tina! 😃 We're so glad you had such an easy experience with us, we make everything as straightforward as possible. We do take all customer feedback on board, so if there's anything we could have done to get that extra star from you, please let us know! The Hedgehog team 🦔

Posted 5 years ago

“Smooth transaction”

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Posted 5 years ago

Thank you for the review Rebecca 😀 Welcome to the Hedgehog family 🦔👪

Posted 5 years ago

“Straight enough. Thanks”

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Posted 5 years ago

Thanks for the review Richard 😀 Welcome to the Hedgehog family 🦔

Posted 5 years ago

“Good easy to use service”

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Posted 5 years ago

Thanks, Neil! We're so happy to see you had a nice and easy experience with us 😁 Welcome to Hedgehog 🦔

Posted 5 years ago

“Had difficulty in paying”

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Posted 5 years ago

Thank you for the review and your feedback, Arvind. I'm happy to see you were swiftly able to purchase a policy with us after that 😎 Welcome to Hedgehog 🦔

Posted 5 years ago

“So far so good”

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Posted 5 years ago

The only way is up 🎶 Welcome to Hedgehog, George 🦔

Posted 5 years ago

“All went well with getting the quote although I didn't receive the login code straight away otherwise I would have given a perfect score.”

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Posted 5 years ago

Thank you for your review, Angela! We really appreciate your feedback, I'm glad to see you have since received the code to login 📶 The Hedgehog Team 🦔

Posted 5 years ago

“Quick easy service”

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Posted 5 years ago

Thanks for the review!! 😃 We're so pleased to see that you had quick and easy service, that's exactly what we aim for! The Hedgehog team 🦔

Posted 5 years ago

“They have alway's helped me out with any problem i have had so far.”

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Posted 5 years ago

Thanks for the review!! 😃 We're so pleased you feel we have helped you - our Live Chat agents really are great at what they do! Our Live Chat agents available to help with any query, between the hours of 9am - 5:30pm Monday to Friday. The Hedgehog team 🦔

Posted 5 years ago

“Was good price compared to other companies”

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Posted 5 years ago

Thank you for the review Karen 😊 That is really great to hear. The Hedgehog Team 🦔

Posted 5 years ago

“At the moment every has seemed very smooth and easy so far!”

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Posted 5 years ago

Thank you for taking the time to leave us this lovely review Stuart. We are so happy to see you are finding everything smooth and easy so far 😁 What could we improve upon to get that extra star? Please let us know 😉 The Hedgehog Team 🦔

Posted 5 years ago

“Very good service. Thanks”

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Posted 5 years ago

Thank you so much for taking the time to leave this review 😀 It's our pleasure, we pride ourselves on delivering the very best customer service 💪 The Hedgehog Team 🦔

Posted 5 years ago

“This is the first time I have use a company like this, it will remain to be seen how they do. If and when needed? Then signing up process was ok so far..”

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Posted 5 years ago

Thank you so much for the review William 😊 We are so glad you are giving us a try, we can assure you that we are always here if you need us and our priority is always our policyholders. The Hedgehog Team 🦔

Posted 5 years ago

“good they dealt with my problem quickly but would have preferred to talk via phone call”

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Posted 5 years ago

Thank you so much for the review, Tracey! And 4 stars...so close!⭐ Our Live Chat agents are very efficient, and will always resolve any unexpected issue as quickly as possible. Our customer service team are very experienced, and we know that we are capable of resolving any query via Live Chat - you can even save the chat to refer back to later! The Hedgehog team 🦔

Posted 5 years ago

“Good, very easy and efficient. Didn’t have to give evidence of ncd.”

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Posted 5 years ago

Thank you so much for the review, Hollie!! It's great to see you had such an easy experience with us, if we can automatch the number of NCD years you've claimed to have, with the number of years found on the database, we will!! The Hedgehog team 🦔

Posted 5 years ago

“Great service and very simple to do”

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Posted 5 years ago

We're really happy you had great service, we wouldn't expect anything less. We do aim to make every aspect of our insurance processes as user friendly as possible, we're really glad you found it so simple! Thanks for the review 😃 Regards, The Hedgehog team 🦔

Posted 5 years ago

“very good one i got through to a human not a robot”

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Posted 5 years ago

Really glad to see you had a good experience with us, Dale! All of our Live Chat customer service agents are very much human and we're available between 9am - 5:30pm Monday to Friday. Thanks for the review! 😃 Regards, The Hedgehog team 🦔

Posted 5 years ago

Hedgehog Insurance is rated 4.7 based on 3,425 reviews